I called to get a quote on winterizing my loft above my garage. The lady sounded unfamiliar w the job. So I said«sounds like this isn’t something you guys are familiar with I appreciate your help mam, thanks have a great day, goodbye» she then clicked the phone. Didn’t say«thnx for calling in» or say«goodbye» … I tried calling her back to ask her why she hangs up the phone w out saying goodbye. She wouldn’t answer my cell phone bc she thought it was a worthless call… So I called her from my work phone and she answered and laughed at me and was sarcastic and rude. Based on the lady at the front desk this place is unprofessional and let’s their employees get cocky w potential customers. I would never do business with people who’s workers hang up on customers then get cocky attitudes with them when it’s addressed.
Cuisin A.
Classificação do local: 5 Royal Oak, MI
Prompt, efficient, cost-effective, and friendly. Four words to describe Glen and his colleagues. He called the morning of the appointment to let us know that he was en route. Great courtesy call. He thoroughly explained the problem and resolved it. He doesn’t upsell and he’s an honest business man. He’s been in business for 30+ years and has a strong referral network. We highly recommend him for all plumbing and heating/cooling services. Thank you Glen for restoring our faith in «Heating and Cooling guys.»