NTB-National Tire & Battery

Set an appointment and you’ll be in and out in no time. Everyone here is polite and knowledgeable. No sneaky up charges or recommendations for products and services that aren’t needed. They simply explain what you need and take care of it quickly.

I ordered my tires online, set an appointment time. I showed up about fifteen minutes early, was out the door in thirty minutes with my new tires. They even charged me less than I was quoted online. Nice, courteous help. It can’t get better!

Avoid NTB at all cost. This place is nothing but crooks. I went to have tires put on my car and asked them about name brands I could get on my vehicle. The manager told me either they didn’t carry the tire I was looking for or the tire was no longer being made «yeah right». But he did have plenty of NTB’s private label tire in stock that he could sell me which was more than the name brand tires. Go to Discount Tire or Firestone save the hassle and save some cash. I will never return to this place or another NTB.

When explaining all the charges at the beginning they mentioned some sort of warranty that’d cover any flat tire, blah blah blah. We don’t live in Rowlett so didn’t plan to get that. I’m not driving on a flat for half an hour so you can fix it.
We were in a rush and happened on this place by chance. Had to buy a new set of tires, which was painful enough. I signed the ticket at the end THEN was handed the itemized bill and there it was, that stupid warranty. No questions asked, just added. $ 50 blown without our permission.
Thanks for nothing. Won’t be back.

On 2÷11÷12 Took in our second car to replace a tire rim as it got cracked, so they saw the rim and knew this.
First they did not see the axel was bent nor did we know. Come to find out by having a friend drive behind me a week later the tier and rim they installed was shacking. Take it back and oh yes it is bent! Was informed the tier techs are not trained to see those issues. Number one you were informed the rim was hurt why not check things out to insure peoples safety??? Number two when I ask what the tech Joe Blow does that is on my receipt I am told he is a full technician oh so he is trained to see this type of issue. They made themselves look like even bigger fools.
So I ask for a quote for repair.
OMG $ 907.00 quote for one rear axle. I call Chevy and get pricing direct from them just as NTB does and they had marked up each item over 100%. One item they wanted to charge $ 89.00 Chevy charges them $ 9.07 really!!! This is wrong and should be illegal. I call and talk to the manager and he first tries to say well that is because we warranty the parts so I said «Really you do»? «NO Chevy warranties the parts that is not true»! Do you really think you deal with idiots every day! WOW… He comes down to $ 700 something. All I could think of is wow how many people do you all do this too!
I call a local shop that has never tried to bend me over and hurt me and the price is $ 320.00 for everything that needs to be done with all new parts and has a warranty. Seriously check things out before you tell them to fix anything. FYI they will always find something else wrong with your car or truck to get you to spend even more money!!!
A friend tested them out she took a new car there and bam tried to scam her.
This is WRONG!
If you want to see proof of all this email me I have the quotes!

Went in to get 4 tires. 3 hours later I checked out. These guys are slower than my poor deceased grandmother. Don’t believe I will be returning any time soon

I wanted two low profile tires mounted with tpm servicing. This location was on Tirerack’s recommended installers. On Tirerack, it stated that the discounted installation price was guaranteed at this location. The price was ~$ 24 per tire. When I got there, this kid employee quoted «around $ 30 each» for just the installation. When I showed him the tirerack printout he said they don’t honor online prices. Told him that it was guaranteed; he couldn’t look me in the eye nor respond so I left.
Went to Eagle tire shop right around the corner and got both tires mounted for $ 30 total (that’s $ 15 each). They were careful around the tpm.