Braum’s Ice Cream & Dairy Stores

I rather like this place. I get my favorite icecreams here: Chunky Chocolate Cappucino and Rocky Road on a cone with hard chocolate coating. It’s really tasty and except for 1 – 3 different employees who seem to hate their job, the other staff is sweet and courteous. We even have a girl there who knows just what we like so when we come up, she starts preparing what we want and she does AWESOME. A good place, I think. They don’t mess up the orders often at all.
The only thing I really dislike is if they arent busy at the end, sometimes they’ll close shop early so you show up before closing hours but they’re already shutting down for the night 30 – 45 minutes ahead of time.

Love stepping back in time when I step into Braum’s. Love shopping their little store too, and of course the Ice Cream.

I have been to this location several times solely for the frozen yogurt. Although the yogurt tastes good and is affordable, the customer service has been atrocious every single time. I would have continued to go if there was simply decent customer service, but this place is a joke and I simply cannot give it another chance. The employees are very immature, unprofessional, impolite, unhelpful, always make mistakes, and are really lazy. I kept making excuses for them that they were young. or had a hard day. or this was their first job. and that the next time will be different, but I have run out of patience. This time, the young lady gave us all the wrong information and then made some lame excuses, and said they ran out of everything. We overlooked this and ordered the two flavors they had. When we drove up to pay, she was very rude and got so annoyed that I had the «audacity» to kindly ask for covers for the frozen yogurts. She didn’t even put the covers on for us. It was so awkward, as if I took money out of her paycheck by asking for plastic covers. I had 5 orders of frozen yogurt to bring home to my family in 90+ degree weather; the two of us couldn’t possible hold all of the orders in our laps without covers and hope it doesn’t melt everywhere. This place is almost always empty… I can see why. Everyone is across the street at Chick-​Fil-​A, Starbucks, or Baskin Robbins getting correct orders and good customer service. What a concept…

The ice cream is good. Food is good. Just make sure you go in to get it. They mess up your order in the drive through. Then, when you go in, they’ll mess it up again if you don’t watch them. They used to be much nicer.