Verizon Wireless – 4G Wireless

Hunda picked up the phone had no idea what she was talking about. She Cant speak very much English & couldn’t help me at all.

Called the store and the employee answered the phone in Chinese. I asked him in English if this was a Verizon preferred retailer and he then switched to English and confirmed that I had the right number. I was calling ahead about a prepaid SIM card to make sure that my experience in the store was as glitch-​free as possible. I asked how much it would cost, and was told that it would be a $ 30 upfront fee for the month plus a $ 40 activation charge. I told him that the activation charge was a surprise to me and he simply told me that that’s the way it was.
Initially when I called it was 7:15 p.m. I knew that the closing time was 8 p.m. and address of the store is only about 10 or 12 minutes from my home, so there wasn’t much time to waste. It was very difficult to find the store because there’s a lot of construction going on in that area. While driving around looking for the store, I tried calling the store repeatedly to find out which shopping center they were located in. I called multiple times and the phone was never answered.
When I finally located the store inside of the 99 Ranch Market Shopping Center, I looked in and saw an empty store with a single employee sitting behind the counter. I dialed the number of the store one final time before walking in the door. And guess what… The phone was ringing with the employee sitting right next to it not answering it until I walked in the door and saw him sitting next to a ringing phone! When he saw me enter the store, he suddenly answered the phone! I let him know how pissed off I was about calling multiple times and having him ignore the phone. He told me the phone never rang. Yeah, right! Funny that it rang when I called it standing just outside of the store.
I’ve been told him that Verizon’s website specifically says that there’s no activation fee for a prepaid SIM card. When I proceeded to show him where it said so on the Verizon website, he then told me that the $ 40 charge was just something that he thought he was supposed to charge. WTF?
He was apparently having a problem on the computer and basically trying to tell me that he could not begin the transaction and that I would basically just have to leave. I picked up my phone and started calling Verizon and told him I thought it was strange that he didn’t even try to call Verizon tech support. He then told me that he was just about to do that. He called tech support and then said a few words and hung up the phone. He proceeded to tell me that because the headquarters is on the East Coast, and on the East Coast it was about midnight come out that they were probably updating the servers and that’s why he was not able to do it. There’s only a three hour time difference and so it was about 10:40 on the East Coast. So I don’t know what that «being midnight on the East Coast» story had to do with anything at all. As I stood there and stared at him, as if to say I’m not leaving here that easily, he tried again and low and behold the system started working.
It’s probably a blessing, but I left there without a SIM card. The reason? Because, although I called ahead to ensure a glitch free transaction, I was never told that I had to bring the phone with me to activate the SIM card.
I dare you to try this store and see if you have a better experience.

Don’t ever come here. The service is really bad. The staff here have a really bad attitude. Then the worst thing is there are five staff and none of them knows what are they talking about. Every time I come here, they answer me differently on the same situation. It’s never right.

They don’t pick up their phone. Also, they don’t close at 9pm, they close at 8pm (their storefront sign says they close at 7pm). Bad service.