Lai Lai Travel Agency

Worst experience ever.
I needed a visa for China and wanted an agency to save me the hassle of going to the consulate myself. So I call up LaiLai and was told a price over the phone. I double confirmed it and this lady said yes. Then I get there 15 minutes later and the same person increases the price on me! When I correct her saying you told me a different price, she flat out lies in my face and says she never said that.
I wanted to leave right there but didn’t want to waste more time so I thought I’d give her another chance. As I stood there waiting, this lady doesn’t offer my friend and I a seat or even attempt to help us with our forms. She just pointed to my laptop and says «do it yourself, over there.» There were no other customers in the room. So I was pissed. WTF do I need you for? I’m not going to pay you to do your work for you.
As I was about to leave, she stops me and asks if I have a Chinese passport. I’m an American citizen and have been to China many times, why the **** would I need a Chinese passport? Plus, I’m applying for a Chinese visa, if I had a Chinese passport why would I need a visa in the first place?
On top of being rude and a liar, this person doesn’t even know her business. The only reason this place still exists is to prey on new immigrants who don’t know there are other places that understand the meaning of customer service.

There’s NO star I can give to (but I have to)
I think I was blind that’s why I found this company, especially there’s a woman name «MONEY». She is free from any sense of responsibility and not professional and very good to lie. I can’t believe how can this kind of bad company still here!!!
Hope this place close down soon.

Be honest with you, my family and I never had any problems to book our tickets with Nancy. In fact, she’s the only person there we go to. We used to book tickets back to TW with another Taiwanese lady (not sure if she’s still there), and one day all of a sudden she started to have really bad attitude to us. We were like WTH, why would Taiwanese treat taiwanese like this, especially we always bought our tickets with her, and that’s when we stared go to Nancy. Surprisingly, It worked out so well, and since then we always goes to Nancy directly to book flights to TW. If it’s not because we receive good service from Nancy, we probably would never go back to this place.