Good Shine Travel

I went on an overnight trip to Baja Mexico in December, and the experience was absolutely horrible. After arriving at the harbor to board a boat, the tour guide left a portion of the group behind while people were getting off of the shuttle. The tour guide did not make any attempt at counting the number of individuals boarded the ship, and worse yet, he was not apologetic at all when I confronted him afterwards. I tried to call their office the following day, and I never able to speak to anyone that was able to address the issue for me. Do you and your family a favor and STAY AWAY FROM THIS COMPANY.

Absolutely the worst tour to Japan (Japan Honshu (Kanto, Kansai) 6 day tour). Be aware and DO NOT BOOK ANYTHING THROUGH THIS COMPANY. I should have read their review before deciding to go with them. The tour company was very disorganized. The tour company in China booked the hotels and the bus in Japan.
Hotel:
We were supposed to be in 3+ star hotels, but all the hotels we stayed felt like 1 star hotels. All rooms were smoking rooms. This is just unacceptable since the tour group was for U.S. and Canadian tours and most of us are used to the non-​smoking hotels rooms in the UOne of the night, the tour guide told us that the hotel we were supposed to stay at ran out of room (really??) and so they booked us a tiny hotel where everyone is separated into small one person rooms.
Bus:
The tour company reserved a 28 person bus while there were 32 people so they booked two additional vans to take the extra people and the luggage. That’s fine, except on the second night, the two vans decided to go back to Tokyo for some reason without telling people, so the next morning, we had to wait at the hotel for four hours for the vans to come back (wasting valuable time). This means that each day, we were trying to catch up to some of the things we were supposed to have seen the day before.
The tour guide called a taxi and took the rest of the group to Mount Fuji, except that he just told the taxi to follow the bus and did not tell him where we were going. We stopped at the fourth station and the taxi dropped off the people and just left because he almost ran out of gas… This meant that we now have 32 people trying to fit into a 28 seat bus. We tried our best to fit everyone (kids had to sit on parents’ laps, and one person had to sit on the floor of the bus.
Tour guide:
The tour guide was a subcontractor. He had never lead this tour before and was very inexperienced. He did not know where we were going, and basically didn’t say much through out the trip. He was depending on the bus driver to know where to go, except the bus driver has never ran this route either, so he didn’t know the specific area where he was supposed to drop us off.
We were supposed to have dinner in Shinjuku, the tour guide told us to walk around the area for an hour while he went to look for where the restaurant was going to be at (because he didn’t know where it was supposed to be). After we met up, he did not count to make sure we were all there, so he actually left couple people behind (Shinjuku was very crowded)… I can’t believe that he didn’t even realized it at dinner since they charge per person.
On another day where we were supposed to go see the imperial sword. We got there after the museum was closed! So we ended up walking around the park (it was raining @.@). That was a waste of couple of hours driving to that place.
After we got to Osaka, the bus drive did not know how to get to Dotonbori (figures.), so he drove us to the bus rest area where all the other tour buses stop after dropping off their tourists, and he had to ask the other drivers… the tour guide also asked some random stranger in the street for direction… It was just so disorganized and a huge wast of time.
Overall, the tour was just terrible.

unprofessional and dishonest…
Don’t buy anything from them!

I purchased the RT tickets to TW stop over China for last 10 years and their service is good and price is reasonable.
The hotels used not the top ranking, but was clean, safe, and comfortable.
I am looking to book the 7 day Sun Moon Lake tour package depart on 12/​17/​2014. The land price is 199+130+60 with 6 night Hotel stay.

Travel agents are not very professional. I asked about some tour information, they explained was not clear. My mom called and wanted book 3 star hotel, when I went to travel store and paid fee, they said 3 star hotel is sold out and we only 1 star hotel to choose. Later, I called and just wanted to asked some information, they hang out and didn’t answer my questions.

This is a scam and fraud outfit!!! I purchased a rd trip ticket to Taiwan Last Dec, they cashed the check thru an account in Boa, but never issued the ticket when I
found out in Lax. I called their office in LA, they put me on hold and hours later telling me that they never received my check. Do not purchase tickets from them.

I am so regret that I have not read the Unilocal review before I’ve deal with this company.
I’ve booked 4 airline tickets with China Airlines online. When I contact Good Shine to book a China Tour, the staff said «Oh, we can book the air for you with the same promotion price.» Therefore, I’ve rush to cancel the online booking with CI and get full refund.
Okay, why not give Good Shine a chance of earning commission if the ticket price are the same to me.
To make story short, now, 3 weeks before departure, 1 of us can not go. Good Shine is charging me $ 500.00 cancellation fee ($ 250 to airline, $ 250 for Good Shine)???
Is this reasonable???
CI refund policy is clearly inprint on the website, Good Shine’s can’t be found anywhere…

Worst Taiwan tour ever!
They let us stay at 1star motel (suppose be 3 star and up hotel), and the hotel we stay all the pillow are fill with mold. Restroom is old and again fill with mold. Tour bus driver almost got us killed by speeding and try to pass other cars.
after file a complaint it local taiwan tour company and they didn’t do anything about it. Local tour guild doesn’t even have a license!
do not join any of their taiwan tour!!!

bad service…
we paid 4 universal studio tickets, but 2 friends can’t come. then the tour guide said we can ask for the refund.
after we came back, we called their company. they said they will check with their accountant. they never call me back. i called them again after 1 week, and they said they can’t give me refund.