Ace Dentistry & Braces

If I could give this place no stars that’s how bad they are with customer service. They don’t know how to multi task for one and even when they try to they are horrible at it. If you can’t multi task don’t do it. Focus on one patient at a time. I made not one but two trips to this dentist for my grandmother and they could have told me last week that they don’t do dentures anymore but instead just made the appointment. Then I go today and now they tell me they don’t do dentures. Wow. Your front staff are unorganized and don’t know how to prioritize. And teach you’re staff better manners and how to provide customer service because obviously now it’s all about patient satisfaction. You’re staff fail at satisfaction.

I think Christine J has another dentistry mixed up with this place; the place doesn’t have a smell at all. And if she flossed everyday, then maybe her teeth wouldn’t be bleeding so much during cleaning.
Anyways, the place is nice. I always make an appointment and I never had to wait, so they’re very punctual. I had to have a couple of teethes removed, the doctor gave me one or two shots (sometimes more if I said I still felt some pain).
The process was long, but almost painless (keeping your mouth open for a while hurts the jaws, not really the dentist’s fault). They removed my tooth and I’m going in often for regular checkups.
Price is competitive, not bad at all.
The dentist is nice and the dental assistants are very caring and hard working as well.

I’ve been going here for a few years now and thought they deserved a nice review so here I am.
The waiting room is nice and clean. It is a little small, but I’ve never experienced a big waiting room for a dentist so it’s no big deal. They have a lot of current magazines to look through while waiting. But in the end, not much will be read because the wait usually isn’t long.
The lady (Jane I think it was) who is most of the time at the desk has been working here ever since I started coming. She is very nice and pleasant to talk to. I’ve even seen rude people talk loudly and obnoxiously towards her… then they feel bad about it after because she was still nice to them. I’ve never had any experience at any dentist where the person at the front desk even remotely acknowledges me as a person, but rather a paycheck… until I came here.
The assistants (? not sure what to call them) were very nice as well. I really appreciate how much attention they pay, even when using that saliva-​sucking thing. They position it where it won’t bother me and at the same time won’t choke me and they watch it like a hawk so they can adjust it every time when necessary. I like to save my gagging for the ex-​ray things, not having someone force something down my throat! Haha! Attention to detail. I love it. Especially when it comes to my mouth! They work very quickly to assist the Doctor and I get a feeling that they genuinely want to help me out. They are very clear on their instructions (despite their mild accents, which are more cute than annoying). I’m not sure if this is at all other dentists, but they also know how to do scalings and cleanings. I thought that was impressive… I dunno. Maybe that’s just me and my past experiences with bad assistants: P
The doctor I usually have is Dr. Tan. I think the best word to describe this man is Gentle. Even the way he speaks is calming and gentle. He always makes sure to tell me to signal him if i feel any pain every single time I’m there even though he knows I’ve been his patient for several years. One time my sister was having a lot of pain and I saw the look on his face. It was a face of empathy. I really appreciate how he took so much time just for my sister. She was very young at the time and she was somewhat throwing a tantrum. He sat there with her through it all and tried calming her down. I see myself as a patient person, but I don’t know if I could have done what he did.
I think my favorite part about Dr. Tan is that HE LET’S ME KNOW IF I DON’T NEED A NUMB SHOT FOR A CAVITY!!! I hate having to walk around for like 3 hours looking like a fool with my mouth all drooping and drooling. He knows exactly what is going to hurt and what isn’t. And to be honest, a lot of things that are supposed to hurt don’t hurt much or even at all because he has that gentle touch.
After visits, they make it very clear on things I have to do to keep my teeth/​gums healthy. They also tell me when I should come back and they accommodate to times very well. They also tell me what times would be best to come in for no wait.
All in all, I really appreciate this place and the people who work there. It breaks that stereotype of dentists being all bad/​painful experiences. I’m not saying I ENJOY my dentist visits, but this place doesn’t get me anxious and want to live my life with rotting teeth rather than visiting sadistic monsters who call themselves dentists. And for me, that’s more than good enough. It’s great!
PS. There’s a reason this place has so many loyal patients when there are several other dentists nearby. Check it out if you are looking for a new dentist. Recommended for sure!!!

This is the WORST dental place i’ve ever been to!!!
WORST of the WORST
I got my teeth cleaned here and I bled so much!!! The korean lady totally just went at it and didn’t care about my feeling at all. I had to tell her so much that it hurts for her to stop. She then glared at me after I got my teeth cleaned so I glared right back at her. She mumbled some korean to her fellow workers.
BAD BAD BAD BAD service.
I wanted to ask about retainer and the dentist was so impatient and his skill sucks. He said i couldnt get a retainer and blah blah blah. Little does he know, I came back to Irvine and went to another dentist who happily made me retainer.
Do NOT recommend for anyone. OHHH and the facility is very old and smells inside.

Went here to get my two wisdom teeth removed. I was dreading the pain since everyone around me told me how painful it is to get them removed, and getting two removed in the same day was horrifying. I went in after setting an appointment and a nice lady told me to sign in and wait for a few minutes. I was scared out of my mind but the place had a very calm vibe to it. Not one of those cold and scary waiting areas of other dentists I’ve been to. Grabbed a magazine (which they have a huge collection of by the way!) and waited a few minutes and I was called in to finally get the deed done. I got Dr. Tan as my dentist, who seems to be the owner. I am not too sure if there were multiple dentists that work there but I would definitely recommend Dr. Tan. He was very easy going and was very kind. He told me what needed to be done by showing me on the x-​ray on how my wisdom teeth were growing sideways and that I needed to take them out before damage to my teeth were done. He already told me previously so it was nothing new to me but it was nice having the complete rundown of what was going on. I got numbed and then after about 20 minutes he proceeded with the surgery. It was not painful at all. I don’t know if the pain depends on each person or if it was Dr. Tan’s skill but I went through the whole surgery without breaking a sweat. Dr. Tan talked to me through what was going on step by step and told me to raise my hand if there was any pain, which there wasn’t thankfully. After the surgery he prescribed me to my pain meds and antibiotics, etc etc. The usual post surgery talk on what I cannot eat. Overall a great dentist trip considering the surgery I had to take and would definitely recommend Dr. Tan.