Tri-City Smiles Dentistry and Orthodontics

First visit with my 5 yo and 2 yo went really well. I switched their dentist due to their previous dentist not accepting my insurance any longer. Making an appointment was super easy. I got a questionnaire online and completed before the appointment so that helped shorten our wait time. The staff was courteous, helpful, informative. The office seems to have everything high tech. Both the dental assistant and the dentist were very gentle with kids. I’m happy with dental work they received.

What an amazing Oral Surgeon and group of women that work there! I was treated with such care and respect that I felt as if I had being coming there for years. I had to have emergency oral surgery and my dentist sent me to Tri City Smiles. I was very concerned about pain management as I had recently withdrawn from pains meds due to a recent surgery. The surgeon listened to everything I had to say and helped me through my surgery comfortably without much pain meds as I requested. I woke up quickly and not feeling drugged up at all. What an amazing guy! Also the group of nurses and office staff were equally great. Initally there was a communication problem and I was not sure if no wanted to have my surgery there but I had no choice as it was an emergency and it had to be done. Theresa the office manager was fabulous. She apologized for the mistake which may not have been hers anyway and she discounted my bill greatly. But more than that she is a genuinely nice lady who cares about what she does and the patients that come into her office. I would highly recommend Tri City Smiles and I am so happy that they took care of me!

The dental care my child recieved here was great I can’t complain about Dr. Shetti’s work. My child even had her wisdom tooth extracted by the surgeon who is not staffed there only comes in on certain Saturday’s and he was Ah-​mazing! With that being said… every other aspect of this dental office has left a bad taste in my mouth… and I will never return here nor will I recommend this office to anyone unless you have superb dental insurance that covers everything at 100% (which I’m sure this office will still find a way to upsell you and squeeze every penny they possibly can out of you).
In a nutshell this is why I am giving this office 1 star. They are very sneaky, when it comes to collecting from you and billing your insurance. Instead of collecting your share of cost based on what your contracted rate is with your insurance (like most honest dental offices do). Tri-​City dental will GENEROUSLY increase your share of cost, without letting you know that they are doing this. So here you are like a dummy, thinking ok this is my share, you pay it, or go into a payment plan, etc. Tri-​City Dental doesn’t submit their claim to the insurance for like 4 months. This is done intentionally because…
A) They have already collected above and beyond what was due to them.
B) They want enough time to pass so you actually have forgotten what you actually paid so that once you get the EOB (explanation of benefits) from the insurance stating what portion the patient is responsible for, you open it and realize eh… this is old and file it or you have forgotten what you paid unless you are organized and keep track of stuff like this like I do.
When I noticed I had been overcharged on the first date of service, I called Tammy’s (office manager) who is a bit intimidating in the kindest manner, she made the excuse that the reason for the 250.00 overage on the fillings was because I went with white filings. When I called my insurance, they said the white filings were covered and that the share of cost included the white fillings. So I called Tammy back, she said she would look into it and call me back… no response for a week. So I called back and said that I had not heard from her, she said she had left me a detailed message (never recieved) stating that she checked the contract and it is correct, she went over the charges with me and basically said it’s correct and on top of it we gave you a discount, in a very intimidating voice. So again, I called my insurance… my insurance said… nope they overcharged you, call the office and request for a refund. At that point, I didn’t even want to deal with Tammy who was adamant that she was correct. So I filed a complaint with my insurance company. Even with the complaint filed, many back and forth emails, proof of payments, a letter explaining everything, it took nearly 2 months to get my 250.00 refunded to me. A month later I get another EOB and guess what… I was overcharged again… this time 270.00. At this point I realized this was a pattern and not just a one time mistake as I previously thought. I emailed Tammy saying I was disheartened by the way this office handles their billing. Her response made me livid. She gave me some bullshit excuse saying we do this incase the patient ends up owing more, we find its a more pleasant experience to say we owe you a refund versus telling a customer they owe us more money. What a crock of shit! As if they were really going to refund me had I not caught this myself.
If you have had services at this office I encourage you to look at your EOB from your insurance to see what your share of cost is and compare it to what you paid. I can guarantee I am not the only person this has happened to.

This place either have way too much business or people don’t enjoy their j.o.b. too much.
Don’t bother to go there, for they can’t even make the most easiest thing simple and right for patient… How hard is it to schedule a routine apt?
They obviously is OK with one less, patient for the big boss. I wonder how the owner will feel about this, horrible customer service.
Run while you can and go else where.

I took the time to write this review because I used to have very bad anxiety & stopped going to the dentist because of fear until I came to see Dr.pham. He treated me with respect but most importantly he was understanding. I had tons of dental work done by him and the couple times I came for treatment he made sure I was comfortable and allowed me to take as many breaks as I needed. I could go on talking about Dr. Pham but overall the whole office treat you like family (tammy, mary, teresa, ellie, forgot my hygienist name but she was awsome, etc.). My kids love it here & if dental work can’t be done for your kids they will refer you to good places. Thank you Tri City smiles for taking care of us.

I came here and switched my HMO provider because of the Unilocal reviews. Everything was great at first, from the friendly staff to the relaxed environment. They had very advanced equipment, digital x-​rays, little camera for your mouth, etc. The staff is obviously well trained. However, the dentist showed up and that’s where it took a bad and awkward term. She keeps on talking and talking about things I need to do to my teeth. Most of them unnecessary dental work to get more money from you and the HMO. Get this, I went in for a chipped tooth and the quote ended up being over $ 12,000, close to $ 9,000 WITH insurance that I had. This is after an hour and a half of just lecturing on the importance of all these «necessary» procedures. I was shocked and appalled so naturally I stopped everything and went for a 2^nd opinion out of my own pocket.
The 2^nd dentist said I only need to fixed the chipped tooth and the total quote comes out to less than $ 1,500 including root canal and no insurance! What a difference that makes. I think this place over charges you and load you with extra dental work. That’s how they can afford giving you little visiting presents when you come in. Needless to say, I’m changing my dentist again. :(

Where do I start? I had SEVERE anxiety about going to the dentist before I discovered Tri-​City. I honestly don’t think that there is a better team out there. They are all so helpful and understanding from the font desk to the actual dentist. I went a loooong time without going to the dentist because of my anxiety I would rather deal with the pain then to go in; Dr Pham and his team have completely taken away any fear or anxiety I have had in the past.
They are so gentle and understanding. The first few times I went in I had full blown panic attacks and now I can go in like I’m going to mall. No worries or fears.
There aren’t better hands in dentistry that you can be in. They are the best of the best.

Can you say G-​E-​N-​T-​L-​E and Dentist in the same sentence?
Yep. Over the past 3 months all my family members have had work done here.
The Staff is Great! Both the Front Office and Dental staff are great about explaining what’s going on and your options. Very pleased.

extremely professional, courteous and friendly, everyone made me feel comfortable, I felt like I knew them. It was my first visit, and I strongly recommend them if you’re looking for a dentist they are here to help! =) I’m looking forward to my next visit.

I wanted to love this place BUT… every time I have an appointment I have to wait at least 45 minutes to be seen! Also the massage chair is broken. The first time I came they were nice and offered me water and were sweet but after that no. Also they tried to charge me over $ 1,000 in charges that were incorrect. Always double check your bill with insurance Ect.

Dr. Casey V. was all around a cool guy, I’m the type of person who hates dentist check ups and hospitals, but after visiting this place I think I might change my opinion about dentists. The place looks professional and modern, it was clean and the staff was helpful and friendly. I felt safe, of course this was oy my first visit, still never before did I feel good while laying back in the chair waiting for Dr. Casey to continue fixing my teeth. I will update my review as I continue my check up here, but so far based on my first visit I would recommend this place to anyone.

Just like 99% of people, I have moderate anxiety about the dentist. I’m finally too old to be on my parents insurance (oops, now I’m revealing hints of my age) I had to pick my own place to go cuz my last dentist was very traditional and non-​sympathetic to my wimpy self. I only went there for 20+ years cuz it was FREE. hahah
I need to add that I do not have dental insurance so I was afraid of the costs but I hadn’t been to the dentist in 2 years and I started to have some warning signs so I knew I had no choice.
I came here for the new patient special and was impressed with how comfortable the front desk staff made me feel. They have an online questionnaire that eliminates most of the paper work beforehand which is awesome and a good size waiting area so you don’t feel weird sitting too close to the sleeping man with hairy arms (oh, that hasn’t happened to you ever? Lies!)
Anyway, I needed A LOT of work done cuz I have bad teeth. I take good care of them but sometimes bad teeth happen to good people. Dr. V was very thorough and although there was a lot on my plate, he gave me options as to what could be done and how urgent it was to take care of a potential root canal that turned out to just be a big filling — phew! Dr. V and his assistants seemed to work well together and they talked me through every procedure they did which really helped sooth my anxiety. Literally, they told me each move they made no matter how small it was as opposed to just sticking things in my mouth and letting me guess what they were doing based on sounds (lookin’ at you… my old dentist). The front desk staff helped me work out a plan financially for my work and I’m happy to say my mouth is back to being brand new again!
TL;DR — Dr. V is honest and thorough with his work. He truly cares for his patients. Front desk staff and assistants wrap it up to make a great team at this office. Thanks so much again everyone, I’ll see you again later this year.

Great for kids. Good for the entire family n. Advanced x rays usage. Lots of personnel and smiles.

I have been coming here for years and Dr Sherry is a great dentist because of her I know longer fear the dentist. All the office staff is friendly and everyone on staff is great! I even recommend for kids my son had his first dental appointment here and he loves coming here!

Dr Shetty has a delicate hand. I’m 49 yrs and by far the best dental experience ever. No pain, awesome customer service. No huge gauging prices. In by 7:30am out by 9am for cleaning and two old filling repairs with new ones. Felt no pain at all. I would recommend this dentist to everyone

My buddy Casey Vidovich took care of me. I haven’t been to the dentist in years and I had 5 cavities. He gave me the xrays, viewing, fillings, the whole shabang. I’m thankful Casey was extremely communicative about his procedures and he even followed up.
I think that’s what separates «average» to «excellent». The staff around him were all really great. They looked organized, professional, were courteous. Considering that I needed 5 cavities filled, this experience was top notch! :)

Love coming here even though I have a fear of needles and the dentist!!! Tammy, Amy, and Nubia are my favorites!!! They always make me feel comfortable in scary situations… And in scary I mean those needles! Best dentistry (if that’s what you call it) place i have been to! I highly recommend this place! Knowledgeable and friendly staff!: slow clap to round of applause:

Very friendly and convenient :) One if the nicest dentists I’ve been too. It also has a comfortable waiting room with a massage chair and hanging fountain.

I agree with the other bad reviews on this place. You go in for one thing and they try to make you think you must get other work done to improve your dental health! All I wanted is to get my teeth cleaned!!! Never have I felt this way at a doctors office or any other health care facility!!! So unprofessional.
The only reason why I gave the 2 stars is because of the cleanliness and the high tech equipment they have at the facility.
What a shame because this is the only facility that’s close to where we live that’s clean. But I will def be finding another dentist to go to.

We have been coming here for our general dental and orthodontist needs.
So far I have been very pleased and happy with their services. The staff is
always friendly and accomodating. They are also efficient and punctual. And
this i s so important to me with my hectic and busy schedule.
Dr. Torrosian is always professional and exhibits exceptional expertise in her
speciality. I would recommend her and her staff anyday.
Dr. Sheitty is just as exceptional in her field like Dr. Torrosian.
Its unfortunate for the other reviews I’ve read regarding their negative
experiences. But for the past two years we have been coming here there has
never been an incident where I felt the staff wanted to take advantage of us,
financially or otherwise. They are an exceptional group of professionals IMO.