Unleashed by Petco

Our family loves Unleashed so much! The staff has always been helpful and friendly. They carry great pet food options… our fur babies love Whole Earth Farms grain free chicken/​turkey (both dog and cat) food! We took our puppy to socialization classes when she was young too and loved it. They are a great place all around!!!

I came for a cat mat for litter and by golly they had one! I’ve searched high and low and it seems no other store thought of stocking them. As soon as I walked in, I was greeted by an employee that was very helpful and walked me to the area I needed assistance with. I ended up getting the item I needed because of the information she provided. They offer a rewards program and ample supplies for a variety of different animals. Parking is plentiful!

I took my 2-​month rescue puppy in for a Puppy Playtime class on random Wednesday night. Since my puppy hasn’t had all her shots yet, I can’t take her to a dog park but It’s been beat into my head how important socialization is. A quick Google search led me to Unleashed by Petco.
This place is like an au pair for new puppy parents.
Puppy Playtime was exactly what my puppy needed to run off some of her extra puppy energy. Kayla the trainer so strongly lives dogs and was able to accomplish in 2 minutes what a 5-​hour binge of Cesar Millan’s show could not. Not only was my puppy being trained, I also was trained on when not to freak out and step in when the dogs got rough with each other. When my puppy decided to ride another like a horse, Kayla explained that it was normal. Awkward, but normal.
Kayla was so great that I canceled my puppy class at another location and signed up for 6-​week Puppy Class with her instead. Today was the first class and I’m happy to say that my puppy is absolutely popped, but is doing much better answering to her name.
I like the boutique feel of this location where you get greeted and personally attended to in a way that’s just not possible in the larger Petco store. We even got to use the $ 10 dog wash after class. The onsite sprayer, tub, leash attachment, shampoo, conditioner, towel and brush supplies right onsite makes her bath much more efficient and convenient than the f**kery in our bathroom at home.

My dog Samuel and I spent the day at Barton Springs downstream. It was the first time I was able to get in the water and teach my puppy how to swim. Naturally after a day in the water and outside I needed to give him a bath. I read up on Unleashed stores and was really excited about the self service dog wash. I don’t know about y’all but let’s be honest it’s really difficult to give your fur baby a bath at homes. Especially if they are medium or large size. My back hurts and I always feel so achy afterwards.
I walked in and checked out the whole place. I saw the dog wash station but I wasn’t sure if I needed to pay first, check in with someone or what. As I was making my way up front a male staff member greeted me and asked if I needed help with anything. I told him I wanted to use the dog wash. He walked me over and walked me through their whole set up. He was super friendly and wanted to make that we were all good to go. I’ve been to another dog wash place and I’ll have to say that the set up at Unleashed was much better and it’s was cheaper! $ 10 to wash your dog, with all the shampoo, conditioner, brushes, towels and blow dryer. That’s a steal! Samuel is not a fan of the baths to begin with so I do my best to make him comfortable and get through the wash.
They have a bowl of dog treats set out so I definitely gave him one to reward him for being such a great boy. We walked around the store and I found a cool ball that was on clearance so I figured I would get him another reward. When we checked out the guy that helped me was there at the register. Again he was super helpful. I asked him about when they were the busiest so I could definitely avoid those times. Of course the weekends and he said Monday mornings were their busy times. We were there on a Monday afternoon (I was off from work that day) and he said that’s a perfect time. When I’m off on a weekday or maybe after work I will take him. Super happy that I finally checked out this place and I can’t wait to go back. Samuel on the other hand would prefer we never go back.

Was just in the area for work and had some time to spare so I came in to get a few things for my puppy. The place is busy with pet adoptions and anniversary party. Had a few questions and all the staff were quick to help and knowledgeable. Wish I lived closer so this could be my main store for my puppy! Thanks for having great customer service! A lots art these days…

For some reason Unilocal checked me into this location vs the one we normally go too … interesting. If we’re ever in the area we will give them a try though!

I’m still kind of confused at why this store even exists. It’s by Petco, and they sell many things found at Petco. The difference is they seem to have more raw and refrigirated fresh foods, along with raw treats. They also have a self serve dog wash station. Maybe a few more (or different) treats, leashes and beds. I really wonder how much they use the self serve dog washing. I used to live in San Diego and there were a lot of self serve dog washes there because there are a lot of dog beaches and dirty sandy dogs. They were definitely competition for the small businesses in San Diego but I don’t think there are that many self serve washes in Round Rock– or the need for them. I still don’t really get it, I could go to Petco however the guy working there was very nice. He opened the door for me, grabbed me my food and was super friendly. Way more help than I have ever got at Petco. They are trying to imitate the feel of a small business. Well I had a coupon, it’s nearby, they have the dog food I buy, and they were nice so I will probably be back if I need a quick food run.

I don’t give low scores often… at all. But due to the service here, I’m giving it.
Petco has come up these stores to compete with the specialty pet stores that have been popping up. We admired the effort and made the trek out to visit this new location. It is the dog and cat part of petco with a little bit more by way of specialty items.
We went in to get some treats and look around. Before I learned the difference above, I asked the man at the counter, how are these locations different from the larger petco’s. His response… «it’s just different» …0.o Yup… I got that…
Whelp, we haven’t wasted the gas to go back. We’ll stick to the smaller local stores or the normal petco around the corner. You can keep your «just different».

Very friendly staff that cares about pets! Even though my male cat Desmo acts like he owns the place!:-)

The only place I’ve found in the area that carries high quality foods for my pets. They also have toys, leashes, etc like their parent company, petco. The employees are always very friendly and helpful. This is my main pet shopping stop.