Partners Pet Center

Please shut this place down. Please arrest the owner.

I’m disgusted that places like this exist. I was taken over by sadness when I walked in and saw masses of animals crunched into cages and puppies in small glass cages. I asked if they ever get to come out and she told me when she comes in in the morning and again at night before she leaves. And she seemed proud to tell me. Unbelievable! I’m all about supporting small businesses so that’s why I went. Never again.

Absolutely disgusting. The conditions here are barbaric. Filthy. Falling apart. REEKS. You’d be better off getting your animals from a Petco or a Petsmart.
The dogs are on wire grates and look sickly at best, but I didn’t come here for them.
I keep small animals and wanted to look at their rats– only to find them shoved in a 20 gallon glass tank– completely barren of any toys or food. Or maybe there were toys and food, but the rats were piled up on top of them. The other negative reviews are not being dramatic. I could not see the bottom of the tank there were so many rats shoved into the tiny thing– easily forty rats. I asked the employee on staff what gender the rats were and she said «uhhh, I think both?» and continued to wipe the cheap plastic holder for the tanks with a wet brown paper towel.
I left as fast as possible. This place is disgusting. You are better off going ANYWHERE else. I am assuming these conditions are illegal and will be contacting appropriate authorities to inquire about the legal bare minimums. Please, don’t come here if you have any human decency. Any positive reviews MUST be fake because there is nothing good about these monsters. I am almost in tears.

I got what I thought was a «teacup poodle» from there in the very end of July. I was told full grown he would be four pounds.
He was healthy for the most part when I got him. He did have a bacteria so if you get a puppy from here make sure you have that checked. He was a healthy puppy besides that. He was a pound and a half when I got him and they told me he was ten weeks old.
My guess is that he was younger than that because of how rapidly he grew. I thought I bought a teacup poodle but I did not. He is now about six months old and he is probably around 11 – 12 pounds now. He is huge! Super long. Don’t get me wrong, I love my puppy and he is a fantastic dog, but i paid $ 900 for a teacup poodle.
All of that being said, I think that the dogs are a good quality just not what you think you are getting. My dog is in great health and he is your normal run of the mill puppy. He is just huge. I wish that I hadn’t been lied to and been told the truth about the breed his is because I have no idea.
I always tell him it’s a good thing he’s cute. Just know what you are paying for is probably not what you’re getting.

Buy animals so they don’t have to stay in that filthy place. Fish are taken care of but the rest are so sad looking. If you want to be depressed go there.

I’ve shopped at Partner’s pets for the past 10 years. Adam, the owner, is a great guy who truly cares about the animals in his shop. I’ve seen him come in after hours to make sure that the animals are okay and tucked in for the night.
I know that a lot of animal rights people don’t like the thought of dogs being sold, but I think people should have a choice. If you want to adopt, that’s great. If you want to buy, that’s great, too. I mean, really, how many baby shitzus are you going to find at the pound? People have the right to have whatever kind of puppy they want, whether it’s in a shelter or at a pet shop. As long as they are going to love the puppy and take care of it why does it matter where it comes from? Adam doesn’t buy dogs from large breeders. He takes the time to get to know who he is buying the puppies from.
A lot of the photos that have been shared aren’t showing what Partner’s Pets is really like. Go to his shop. You’ll see that it is clean and that the animals are in a safe environment.
Adam and his employees are helpful, feisty and fun to deal with. They are well informed and knowledgable on every type of animal they sell. I would recommend this shop to anyone who is looking for a pet that has been well taken care of.

We frequently visit partner’s. Our kids love seeing all the animals and the staff is very knowledgeable and friendly. The facility is always clean and the animals look healthly. The pricing is reasonable as well :)

All you animal rights extremist need to get a life! I’ve been shopping at Partners Pet Center for a long time and I’ve seen nothing but a loving and caring attitude when it comes to the animals in there center. The dog we recently got from Partners is a happy, healthy member of our family. If it would not have been for the people at Partners Pet Center we would have never found her. I described what we were looking for and the personality of a pet we needed. They knew the different dog’s personality so well that they knew just the dog we needed. I also have her breeding papers and her parents were registered with AKC. She was NOT from a puppy mill and was a happy healthy bundle of joy when we got her. How could a pet center that is so cruel and inhumane be able to help me the way they did? Just a FYI… I’ll now shop at Partners Pet Center even more so after the «whack job» radicals pulled there little political stunt.

My family and I absolutely love coming here
To visit the puppies. I am truely disgusted at the people who are talking down on this place and are trying to shut it down! My sisters and I enjoy coming here and the owner is more than happy to allow us to pet the puppies as long as are hands are sanitized which he provides. Sure the cages are small and it could be bigger, but they are always small breeds and don’t last long there because how quick people will buy them. I speak by experience. We got our first pug here and he is very knowledgable about the pets, they have their shots up to date and come with their certificate of family history to prove they are pure breeds. Dumbledore our pug was the most beautiful pug we have ever seen and he was healthy. This owner cares about the dogs and has told us his story about his own disabled dog he rescued at a shelter and helped the dog to be able to walk again. The cages could use more comfortable bedding, but like I said they don’t last long there. Stop judging this place and owner if you have not been there multiple times or have got to know the guy! Love this place

Got my precious baby at this place a while back. I will always be grateful to Partners for providing my family and I the greatest joy we could have hoped for. I don’t think the owner is cruel– he may just need to get a bigger space someday– there sure are a lot of animals in there! But the owner is not endangering any of the animals there from what I can tell and he’s very knowledgeable. My dog has always been very happy and healthy. Yes I am a real person, yes this is a real and honest review, and yes here is a picture of my dog, Prince. (He’s the smiling Cocker spaniel with the turtle toy) I personally think there are many horrendous cases of animal cruelty and this just doesn’t seem to be one of them. He has made sure to never be in violation of any laws. And of course, changes and upgrades can always be made. But there’s no reason to call for an immediate uproar and close the place down without first providing feedback and suggestions first. It’s locally owned– so less hoops to jump to recommend some suggestions to the owner unlike giant chain stores. Why do people think it’s ok to take action and ask questions later??? If it wasn’t for Partners, I wouldn’t have my sweet boy Prince and he means everything to me! Thanks Partners!

I’ve seen those shared posts about Partners and I knew I had to help. I got my oldest dog from Partners Pet Center 10 years ago — he was fine then, he is fine now– healthy and happy. I have his breeding papers –his parents were registered with AKC — and he was NOT from a puppy mill like some want to assume. He was the only puppy I ever got from a pet store — all my others are rescues; but they are all equally valuable to me.

This pet store epitomizes everything awful with the pet industry. I came in because I was looking for natural cat litter and raw dog food– neither of which I could find. That should have been my first tip off. Then there was the incredible smell, which made me look around and begin to question the legitimacy of this place…
I have worked in the animal care industry. This is NOT A NORMAL PLACE.
AFTER WALKING AROUND THIS PLACE I BEGAN TO CRY.
Not to mention, none of the employees here seemed interested in helping me, even as I became visibly upset.
Here’s why I cried:
The animals are all kept in tiny– TINY– cramped cages with no food, inadequate water, and poor care. Small cages are understandable if there is quick turnover and we are talking about small animals, reptiles and fish who are not crammed in with too many others. However, there are pets here who have obviously been here for a looooong time. Missing eyes, toes, scales, fur, fins, teeth and tails are all common here.
The puppies are ALL sourced from mills. They live horrible, dirty, painful lives until someone pays far too much money for them to go directly to the vet and fix all their medical problems. Behavioral problems are also incredibly common for these poor puppies, including problems with housebreaking, socialization, anxiety and more. I think asking someone to pay $ 600-​$ 900 for a puppy that is literally sitting in its own urine and has for its entire life is outrageous… Not to mention its poor parents who are kept as breeding slaves until they are tossed or killed at an early age– Partners won’t even give you any information about where these dogs come from. They just say «AKC accredited breeders» which means exactly nothing.
The reptiles are kept inhumanely as well– housed inter species and with low humidity and no cover. The turtles have bacteria infections and lots and lots of animals here are injured, sick or dying. Small mammals are kept in cruel confinements, filthy and crammed together. I saw mice almost pushing through the cracks in their «enclosure».
If you want to support cruelty treated animals– please– buy this places wares. As for Cynthia, who left the 5 star review right before I left this– sure, no one is forcing me to go into this store. No one is forcing anyone to buy anything, ever. But this is a review site, and I feel it’s part of my responsibility to bring awareness and shed some light on the things that are useful to people who want to make an informed decision. Supporting puppy mills and animal cruelty will not make this world a better place. Please, don’t support this store. I left in tears and I will never EVER go back, and I hope you too will have the heart and compassion to never go there too.

After reading the terrible reviews here I am kind of shocked. I have been coming here close to 10 years! I have had a healthy ball python, healthy ferret, and healthy baby turtle from Partners! (I would take everything if I could!) I’ve got all my heating supplies, food, and even gravel here! My mom has used Partners to even test her water from her koi pond. If I ever need any information I can always ask the staff for help. I have never had any issues: D

DONT COME HERE AND BUY ANYTHING.
horrible pet store, I came and bought 2 hedgehogs, assuring that there was nothing wrong with their health. I take them home and put them with my other hedgehog. Turns out that one or both of the hedgehogs had mites, and now all my hedgehogs are suffering from the mites. thanks a lot partners.

They were very rude and I wasn’t greeted when I first walked in. Smelled horrible and it didn’t look clean. Although it might pass some inspections as the owner says in his comments further down. To me it doesn’t look like he takes pride in his cleanliness for the customers let alone the animals.

As someone who is relocating to the Austin area in a few weeks I was excited to see a pet store that was seemingly almost identical to the one I have worked at in Florida.
This place is horrific. I cannot comment on the fish, because I was too disgusted by the condition of the puppies, small animals, and reptiles.
Multiple puppies were kept in tiny metal cages, no bedding or place to lay down, and most had empty food dishes. This store used water bottles similar to ones you would use for small animals so I cannot comment on if there was water for the puppies. The bottom tray had newspaper that was covered in feces/​urine. Some of the puppies looked much younger than the 8 – 12 weeks that the signs said.
The small animals were also not kept in proper conditions. There were 4 or 5 almost full grown guinea pigs kept in an area that is about 2 ft x 2 ft, barely room for one guinea pig, let alone 4 or 5. In another enclosure that same size there were about 8 – 10 hedgehogs all crammed under one hide. Feeder rodents were overcrowded and sickly.
Reptiles: animals were being housed improperly, cohabitating different species together, animals that were not in an appropriate condition to sell, the list goes on and on. I will let the pictures speak for themselves.
Not only have I worked at a pet store that offers all of the same types of animals, I have personally owned most of the kinds of animals available in the store and currently collect high end reptiles.
Please do not purchase anything from this store. Look for responsible breeders if you want a puppy/​small animal/​reptile/​exotic, local fish stores for aquarium needs, and check other stores or online if you need supplies.

This is a little late, but a little over a year ago, we bought this maltese cocker spaniel from Partners. In the months we followed, we learned he had worms in his waste, fleas, and raw pink (should be mostly black) paws. But we fixed him up, took him to the dog park every week, started teaching him tricks, and learned that he was about as perfect a dog as you could ask for. He is now very social with strangers (as long as it’s not too dark), quick to learn, generally quiet (even when every other dog is barking), and very loving. It was a very surreal impulse buy as we walked in as they were closing so we were pressured to buy or leave and risk someone else getting him. But I don’t regret it at all. Then again, we wouldn’t have regretted a shelter rescue either. A very roundabout way of saying, Partners isn’t the best, but a rescue is a rescue, and all dogs not in a loving, secure home are in need of saving. So instead of walking away because the puppies look like they’re suffering and writing a sour review puppyless, consider taking them home with you and giving them a better life.

I agree with one of the previous reviews as I too would give this place 0 stars if I could.
I walked out of this place feeling sad for the puppies. The puppies are in metal cages, their legs fall through the metal caging holes, they have no beds, it’s too hot in there and the puppies were licking and scraping with their teeth the empty food bowls.
They look sad, neglected and uncomfortable.
Poor puppies!!! They should not be in these conditions!

No air conditioning in store, dogs in cages with no water in their bowls. The bowls in all of the cages were bone dry, and the animals looked very uncomfortable. The owner didn’t seem to care.
I cannot believe a store is permitted to operate in this manner.
Go see for yourself and you will see what I mean.
If I could post no stars, I would.

Rude! I called ahead of time to ask if this store had puppies that we could hold. I mentioned we were on our way over. They said yes. We got there and it was a different story. The same person I spoke to on the phone said we could only hold them if we were interested in buying the specific puppy. Then another person (I’m assuming an owner) came over and took out an adorable little Yorkie and was playing with him right in front of my 6 yr old son. My son said, «Aw, he’s so cute. Can we hold him?» The guy just flat out said «No. You have to buy him,» and continued to cuddle with the puppy right in front of us. If that was the case, I wish they would’ve just told me over the phone instead of leading us on and then acting rude to my kid. I could’ve saved a couple of bucks in wasted gas.