Steak ‘n Shake

Never to return! Been waiting forever on milkshakes and the restroom is a horror story. The young waitress was friendly but service was too slow for children to sit waiting.

Won’t be coming back. Terrible slow service, food portions are NOT like the other steak n shakes I’ve been to, only redeeming quality was the shakes were decent. A chili 5 way with added double the chili beef (that they charged me for!) was a tiny small saucer with less than ¼ of a typical burger pattie worth of meat. Didn’t bring drinks until after food was at the table (shakes I expect, but it’s summer, it’s hot, in Austin Texas! I ordered water, three times… Crickets).
Wave off unlike we did.
*also might add, seemed like the manager or pesos owner was hounding the workers to be sure customers weren’t getting more than they ordered, even only allowing utensils to go to those who order things that require them (cheap?!?)

Love the food here but God every single time we come here the customer service just gets worst! Looks like there is a different manager every time we come and looks like there’s different employees each time.

Absolutely the worst dining experience I’ve ever had. It took about 30 min to be seated and me and my friends eventually say our selfs and then when who we thought was a server greeted us, gave us a disgusting greet. After being here for under a hour and watching who we found out was the manager serve. I’ve never seen worst serving in my career. I will never be coming here again

I came in from Fort Worth to visit family and had a late night dinner. The service sucked. I told the manager that his employee packing the fries and burgers stopped to answer his cell phone. Then once he got off he continued to put the items in and was talking to the lady working the window as if they were in school chatting. Wth… the managers response was,“I believe you and if I could I would get rid of all of them, but I can’t.” Fries were cold and burger was broken apart. Definitely not up to Steak N Shakes in Fort Worth.

This is service only review.
Absolutely no service. Stood by the wait to be seated for 5 min but no one even looked at us to say «be right with you».
Too bad I like the food… I will not go back. Management need to retrain all the staff.

I soooo wish I could give this place negative stars. However, I cannot.
When my family first walked in the door, we had to wait 5+ minutes to be seated even though there were PLENTY of open tables. When finally seated, we waited 15+ minutes to get our WATERS. Also, the waiter was clearly new and he had NO ONE helping him at all. Then they forgot half the tables milkshakes. When the food arrived half of the tables food was missing, fries but no burger and burgers but no fries (what the heck???). He brought two of us salads but forgot the items we added to them, and also did not bring us silverware for 10+ minutes. Then we had to wait another 10+ minutes to get the rest of our orders. But whatever.
On our way out, as we let the manager know how awful the service and food was… do you know what he said??? «I know. It’s like this all the time.» IF YOU KNOW, DO SOMETHING ABOUT IT!!!
Needless to say… DO NOT COME HERE. Ever.

I don’t know why I even come here. My wife and I have been here a handful of times in hopes that it would get better. It hasn’t. We’re done. The service is absolute garbage and the employees act like its their first day. Everyone just seems lost and untrained. Plus the food isn’t that great to begin with.

First off, the employees are nice. That was the only positive experience and redeming quality of this place.
When we arrived we noticed the drive thru was kind of long, so we went inside and ordered our food to-​go.
After waiting nearly half an hour –and hearing the manager «quietly» cuss a few times — we asked where our order was, and then finally recieved cold food, that was done wrong and had wetskin-​looking onion rings. None of our drinks had been brought out either.
When we talked to one of the employees about it, she was really nice and apologized. She calls for her manager, and we aren’t even acknowledged. The woman doesn’t even look at us. Then she heads back to have the order remade.
Once she comes back with our food, we still receive no apology from her — again, this being the manager. All she said was «here go» with attitude.
My boyfriend starts looking in the bag, and is trying to find our fries in there. The manager then snaps «it’s in there!» and walks away.
The bag with our newly fresh food, had everything practically tossed in there. Onion rings and fries everywhere in the bag. Our food itself looked quickly thrown together like it was pulled out from the trash.
I appreciate the fact that they actually put some seasoning on my fries for me, but I wanted some fries with my seasoning… the amount they put on there is disgustingly way too much.
We were never even offered a refund or a compensation for the situation.
Not sad to say, we will never be coming back here as long as that *insert words here* manager is running that location. We are also calling to leave a complaint on the number left on our receipt, and we will be spreading word to the best of our ability about how awfully run this place is.

Inexpensive and tasty! Love the different flavored fries! I got the royal Burger and the salt and vinegar fries. They were soooo delicious! Also, my two year old got a free meal just for being a kid! Honestly I love this place!

We decided to give Steak N Shake another try even though our previous visits were not good. Needless to say we shouldn’t have because the service was again terrible. We waited 15 minutes once we were seated to even be acknowledged. We were ready to order once we were but then we waited over 30 minutes to get our food and it was cold when it arrived. We asked for extra Frisco sauce and extra napkins but never got it. We had to ask twice for utensils.
It’s been clear for a while that this location is severely understaffed but it is the managements responsibility when they know they are like this to personally go to every table and apologize for the delay.
We will not be returning to this location as a result of the terrible service that we have received. If you are going to offer that kids eat free on the weekend then you need to make sure you are fully staffed and capable of handling in order to provide good service.
As we sat and waited for our food, we saw multiple tables also complaining about the terrible service. One man that had sat at the counter waited so long and when no one acknowledged him or ever took his order, he stormed out.
This restaurant needs an overhaul in management and help to get fully staffed.

The food and shakes are good, but I will give Jennifer the best reason for a full four stars.
I came in on a late Sunday night and it seemed that she was the only one working the floor. She was doing her best to buss all the tables AND wait on them for the customers.
I watched those in the kitchen area and it seems that they wanted to be a separate group on their own with the drive through? When no cars were present, I stood at the counter for many minutes hoping for assistance or acknowledgment, but even though they watched me as I made my presence known (still no urgency to wait on me) they just kept about their own business.
Low and behold Jennifer came up with a bouncy spirit to assist and graciously apologize for the wait while the other guys working behind the wall didn’t seem phased at all.
In the end, my daughter and I had a good meal and some laughs over a good shake, but it was the single efforts by Jennifer that kept the whole dining room of guests pleased with their meals (there were about 12 people)
We directly thanked her for her hard work and tipped her well, but honestly, I had hoped that her «team» members would have not been so jokingly happy in the back and simply came out to help her some (at least buss a table instead of laughing and joking while standing around)
Thanks Jennifer. service well performed and a tip well deserved.

Steak and shake… more like steak and wait if you want a shake because it takes wayyy too long to get one. I went here with my husband recently and we ordered 2 shakes. Thats it. 2 shakes. And it took us 10 minutes to get from the ordering staiton in the drive thru to the window. Then we paid and I was like yes. It wont take that long! I was wrong! We were waiting at the window after paying, for 15 minutes. 15 minutes… for 2 shakes. And not 1 employee came to the window to give us an update on the time or explain why they are all turtles. The only reason they get stars is because they have a great product. They just need to work on speed and communication. Especially if the «normal» time for someone to get through the drive thru line is half an hour. Not all of us have that time. Especially when we are going through the drive thru!

I absolutely love steak n’ shake! The food is great! However, the manager guy… Is awful! He is soooo rude to his staff and customers! I mean, he is deplorable! My family and I try to avoid him but we have decided not to return until he is gone.
If you’re lucky enough to eat there when he is not there then you’re lucky. This guy has to go!
4.2.16
Tried again.
Awful service again. Probably our last time here.

BLUF: Service was deplorable. VERY disappointed. We got tired of waiting and didn’t eat this time.
We’ve eaten her before a year or more ago & loved the burgers, fries, & shakes. This time, however, it was over five minutes before anyone even greeted us. When I told them there were two in my party, the gentleman left without comment & a young lady then greeted me & said she’d be right with me. Five minutes later, neither the gentleman nor the young lady had returned. We left.
They were busy (though there were empty tables), but to not even greet us for over 5 minutes? No excuse. If you tell me you’re going to be right back, then be right back. I am watching you ring up a check, go to several tables, and back to the kitchen pick up window. The gentleman who first greeted me went back to cleaning tables & never spoke to me again.
I will give them another try some other time. I sure hope the service improves.

Slow service coupled with food prepared by the criminally insane mark this place firmly in the «Never Again» category.
Arrived about 1:00pm on a Wed, place was less than half full. Waited about 12 minutes for setting while watching an obviously short handed staff attempt to do everything. Once seated, ordering was not as long a wait but getting the food was worse.
Food arrives. I ordered a Grilled Chicken Taco salad which was weather sealed in ranch dressing. Thought about treating myself with a black raspberry shake but instead, more abuse. It arrived but the melted whip cream and purple milk constancy showed it had been sitting for 15 minutes before making it to the table.
Go anywhere else. Seriously, anywhere else.

By far the most horrible floor in a restaurant I’ve ever seen. My four year old dropped his crayon and. I told him to leave it because I didn’t want to go to the floor to pick I up.
Besides all that our food took about an hour to come out and the burgers were cold. My wife had the French dip sandwich (which was cold), even the dip sauce was cold. My burger was cold as well so we’re the fries. After making a complaint about the floor, cold late food, the register spoke to her manage who gave us 10% off. Seriously and he didn’t even take the time to come out see how he could make things better. Poor management.
Background information: when we first moved here from Chicago we came to this same Steak n Shake and it was horrible. We thought we’d give it another chance and that was a bad move. The pictures others have put on are not exaggerated. Don’t go here.

I would give this place 0 stars if I could! Do not eat here. We stopped in after shopping at the outlets nearby and should have left as soon as we walked in but kids were starving. First it was hot inside, second took forever to get seated even thought there were empty tables that just needed to be cleared. Took a long time to even get our drink order. After waiting over 40 minutes for our food and realizing our order had been sitting under the heat lamp for at least 15 it was brought to the table stone cold! I told my kids not to eat and I got up and told the manager we would be leaving and not eating or paying for the meal. He argued at first that it would have been hot even if sitting there because of their heat lamps, I told him I touched my burger patty as soon as t was set down and it was stone cold! Will never go back.

Staff is rude and smart; lady at the intercom was yelling at her workers while taking my order. I ordered a number 1 with bacon and she said «Uh, ma’am, that’s actually a number 4». Okay lady, I don’t work here obviously and I don’t come here enough to know the meals inside and outside. Also, lady seems to HATE that you order seasoned fries.
Food takes FOREVER!
One time we came and they were closed but it wasn’t exactly obvious. The drive through menu was on but when we pulled around to the window no one was there. My boyfriend got off and went to the front door and everyone inside gave us blank looks. Someone finally came over and said «uh yeah, we are closed.»

Only 2 vehicles in front of me, waited over 30 minutes in line.
When I got to the window, they took my money and then never came back with my food. Watched them walking around texting on their cell phones. I knocked on the window to check on my order and was told they were busy and they walked off.
They came back, opened the window and tossed the bag at me. Both of my sandwiches were cold and they didn’t hand me a drink, I couldn’t get them to come back to the window to ask them for it.
Bad food
Slow service
And rude
They have unfortunately lost my business.