Smiles Of Round Rock

Friendly, efficient staff, no judgement, all around great experience. I had an extraction done this morning and it was relatively painless. Nothing bad to say at all.

Horrible, wait is longer than 30 minutes and they don’t give a full cleaning… a few polished teeth. My insurance paid them for the cleaning and x-​rays then for the appt weeks later they don’t accept my insurance all of a sudden? Why not tell me before my appt then? Why make me come in and wait 45 minutes past the apt time to tell me you can’t do it? Rooms are open and they let clients kids run around the halls.

I am a patient of Dr. Vatani and have been since I arrived in Texas, coming from another state and having to find a good dentist especially me. I get very anxious when I have to go to even a cleaning, Dr V is wonderful and very patient and gentle since I have gum issues, she gives great recommendations now for my next periodontist visit with a Dr she referred me too. I love the assistants and the front end staff are very friendly and kind. Thank you Dr Vatani.

I drive all the way from Manor to come to this office. I left the office on N. Lamar and never went back. Totally different atmosphere and quality of service. The staff here are always so nice, and really patient with my children. And we are never left sitting waiting for long periods of time like I have experienced at other dentist offices. All and all, I’m always 100% satisfied with my experience each time I go.

The Dentists was super awesome. The staff were friendly and helpful. I really had a great experience.
One recommendation for improvement is to stop overbooking. The receptionist and doctor are too busy. It makes them feel rushed, they handle it well but this can make staff feel unappreciated and less likely to enjoy their job. It’s just an observation, the staff didn’t complain about it. They all do a spectacular job!

The service has seriously gone down since we began coming here just a year ago. In the last month we have had to wait 2+ hours past our appt time. The apologize but this is ridiculous. Office is clean and staff is polite but their time management and caring about inconvenience to the patient seriously sucks.

This place reminded me a lot of how the Army does their dental visits. I’ll start off with the reception area. The girls working the front are young but very friendly. I mention the young part because it’s clear that some things in customer service are learned over a period of time, one being to greet the person standing directly in front of you regardless of whether or not you’re doing something else. A simple «go ahead and sign in and we’ll be right with you» would have been sufficient; however, I didn’t get that. I asked if whether or not I should sign in and is there paperwork I needed to fill out since this was my first time here, etc. The girl was very friendly like I said but really, I shouldn’t have had to ask any of those questions. I filled my paperwork out and waited about 20 minutes before I was called back by the hygienist. I can’t remember her name but she was very sweet and talkative. She took my X-​rays, which were by far the easier I’ve ever done because they were done right in the chair instead of having to go over to a machine. After that was finished I was told the Dr. would be with me shortly and offered the remote in case I wanted to watch television. The Dr. came 25 minutes later (I totally see the need for the tv now) and I really liked her. I really wish I’d written her name down. I didn’t need much of a cleaning so the process was quick and she said she’d see me again in 6 months. I didn’t have a problem with this place at all. The 4 stars is because of the reception area and the wait time. The facility is immaculate though and has a separate play area for children in the front with tv as well.

Took my 4 year old son here 6 months ago. Said he had 1 tooth starting to decay… come back in 6 months for cleaning n check up. Came back 6 months later… I was there for a total of 3 hrs! Waited for 45 mins in waiting room. The assistant took his xrays and she didn’t give him any directions on how to do an xray. Finished xrays and dentist came in and wispered hr had 2 cavities and I overheard Si I said «2 cavities?» Then she said «well we need to do one of the xrays again because our film has a blemish on it. So here we Ho again… didn’t forwarn him at all. So of course my 4 year old son moved his tongue and the film falls partly down his throat 2 times. which equals throwing up! She had that heavy apron on him during the xray. Does she flea up the throw up before starting over? NO! So I had to keep telling him «don’t touch its nasty!» This went ln for 15 mins or so. Then the assistant told us to wait in the waiting room for results. Waited about 5 mins. Found out be had 4 cavities! Yikes! She said he needs 4 crowns now. «Do u do fillings?» No only crowns. So I got ky pricing and told her I was getting a second opinion. Got a dif appt with Carewell dentistry in Austin. He only found 2 small cavities m filled them n I was in and out in 30 mins. Awesome! Won’t return to 1^st dentist. for many reasons.