SETON FAMILY OF HOSPITALS

Its revolting to me to hear how setons comercials claim they put patients first. That they Have the most skilled staff. I sure hope things have changed. It was 2 yrs ago when I had back surgery and it took them 2 days to approve pain medicine for me after surgery. Why? They claimed my agreement with my pain doctor prevented them from giving me pain meds which is ridiculous b/​c it doesn’t apply to surgery at all. My husband had to go home and get my pills. The staff was upset with me if you can believe that and rarely checked to see how I was. I wouldn’t advise my worst enemy to go there. When I called the hospital advocate it took him 2 weeks to call me back. He referred me to the floor nurse who never called back. You can take your chances if you want too. Never again for me. To top things off my doctors office staff was not surprised said they heard praise when they opened and 1 yr later same stuff I told them just different nightmare.

One of the best emergency rooms I’ve been to. This location as well as the ones in luling and Kyle are excellent. Not too fond of Breckenridge but the other locations mentioned above are terrific.

If you are going to see Dr. Mcomber for pediatrics stay AWAY! She is an awful dr. I have heard on multiple occasions if your are a few minutes late– even if you are standing in line or nursing your baby she will turn you away. This drs office needs to lose her. I’ve had fantastic experiences, with the exception of her!

I broke it down by service or department for easy viewing. I hope you find it beneficial.
Location: Located off AW Grimes and University Blvd, in North Round Rock about 5 miles or so from Georgetown, is Seton Williamson medical center (hospital). The hospital is laid out kind of weird. Especially if you are going from the ER to the dining room/​café and back. Prepare to do a lot of walking!
Emergency Room: ER seems hit and miss. Guess it depends on the time of day, I’ve always gone during late evening or nighttime. Sometimes you wait, but never for more than 20 minutes before being seen by triage.
Surgical Services: They seem ok. My husband was admitted for chest pain and it took the cardiologist 22 hours to make an appearance at all. whatsoever.
Billing/​Registration: Ugh. I always have bad experiences with medical billing. The patient registration employees expect to collect money, so bring your wallet.
Nursing Staff: Well, in the ER, you often get the incompetent and baby nurses, so I won’t judge it based on my ER experiences. We stayed on the third floor which is cardiology and the clinical assistants were very responsive and friendly, but the nurses lacked some basic communication errors and made multiple mistakes.
Patient Rooms: Patient Rooms have a futon (couch that turns into a bed) along with a few other chairs for visitors. They are some private rooms, others have two patient beds. The private rooms have their own bathroom, shower, sink with mirror.
There is a big window in the rooms with an easily adjustable shade to adjust the level and extent of light. There is a small television (probably a flat screen 19-​inch) that has cable along with other movie options. There is a closet/​cabinet for the patient’s belongings and a little counter top next to that area. The room itself was clean and looked new. We either had quite neighbors or the rooms are pretty soundproof.
Dining services: They offer patients a nice menu with the a selection of healthy choice options along with the typical cold cuts and burgers. There food isn’t that great, hospital food never is. And the cafeteria is pretty small and the food options are very limited. Oh, and here is a biggie… THE CAFETERIA CLOSES AT 7PM. My suggestion? Skip the cafeteria, hop back in the car, and drive down University Blvd (about 2 mi away) and you can eat at Mighty Fine Burgers, Steak N’ Shake, Sonic, Subway, Which wich, a Cajun restaurant, TGIFridays, Mimi’s Café, or BJ’s Brewhouse.
Housekeeping: Personally, I think they should be cleaning the patient room during their visit, not just after they leave. My husband was admitted and stayed 3 days, his bathroom never got cleaned during his stay. The hospital itself is pretty clean and new.
Parking: Free, no parking garage, and there is multiple locations throughout the hospital to park. Easy parking.
Overall, its an okay hospital, as far as hospitals go anyway. Its clean and modern. At a convenient location, parking is a breeze, and the patient rooms are nice. So, its our hospital of choice as we live in Round Rock.