Seton Family of Hospitals

In regards to Round Rock Seton (AW Grimes and University). I went to the ER thinking that maybe they could shine some light on some pretty severe left flank pain I’ve been having. The first visit – the doctor and nurse were wonderful (early in the AM Tuesday morning). However, they could not help me. I left having contracted a GI bug that I didn’t have when I first went in. That night, I was in the most excruciating pain I’ve ever felt in my life (seriously, and I’ve been through three labors!). I had EMS take me back in and they basically fed me pain meds and let me lay there in pain until they felt it was time to send me home. I was suffering horrendously and had to have EMS take me in again. I requested a different hospital as the service had been so bad at that hospital and EMS strong-​armed me into going to Seton again (I don’t even understand why; why would they push for me to go to a certain hospital??) I seriously regretted it. The doctor and nurses were so arrogant, so condescending… they had this attitude like: just go home and die. What do we care? And I was so weak, so sick, in so much pain, I couldn’t even defend myself. They are horrible people. What in the world is wrong with them? Why become doctors and nurses if you don’t give a crap about your patients??? I’ll never go back there. I would strongly recommend that you don’t, either.

Emergency Room Review. Never fun when you have to go into the hospital by ambulance but the staff was great. Lisa and Cole took care of me without anything but care and concern thru a rather embarrassing stay.
It sucks to get old, as Monty P. sang, «Life is better than death, it could be but don’t hold your breath».

I think we’ll stick with St. David’s from here on out. Faster, better staffed, more caring, compassionate less rushed doctors. When it’s you kid, it counts.

This review is for the Women’s Center. I delivered my baby here and it was absolutely fabulous! Including myself, 3 women in my family had 3 babies in about a year at the 3 major hospital systems in Austin. My experience at Seton Williamson was far superior to the other 2.
The nurses were attentive, knowledgeable and kind. They practice rooming in, so unlike other hospitals, my baby was not taken from me for hours after he was born-​everything was done right in front of me. I was asked my birth plan upon check-​in and the nurses all respected me and supported my wishes.
Seton has got to be the MOST breastfeeding friendly hospital in town! I had several visits by Lactation Consultants and was set up with everything I could have possibly needed for breastfeeding success and comfort.
The food was great, I didn’t need anyone to bring me outside food at all. One downside is the cafeteria closes at 7, so if you have your baby in the early evening, you’ll have to get food elsewhere.
The small reason I didn’t give Seton 5 stars is because of the post partum rooms. They are just regular hospital rooms, no nice or special blankets, no especially nice art or décor in the room and the worst part-​the beds. They have those stupid beds that inflate/​deflate to prevent bed sores, etc. Seriously? If you have a baby, you are in the hospital for about 2 days, and you are up allll the time, bed sores are not a concern! Every time I would get a chance to sleep, the stupid bed would adjust and wake me up. Bad plan for PP rooms. I’ll take it though, since everything else was so great!
I highly recommend!

We had a great experience with this hospital. Everybody’s really friendly, it’s a really nice, new, clean hospital. Our visit was primarily in the Women’s Center.

I broke it down by service or department for easy viewing. I hope you find it beneficial.
Location: Located off AW Grimes and University Blvd, in North Round Rock about 5 miles or so from Georgetown, is Seton Williamson medical center (hospital). The hospital is laid out kind of weird. Especially if you are going from the ER to the dining room/​café and back. Prepare to do a lot of walking!
Emergency Room: ER seems hit and miss. Guess it depends on the time of day, I’ve always gone during late evening or nighttime. Sometimes you wait, but never for more than 20 minutes before being seen by triage.
Surgical Services: They seem ok. My husband was admitted for chest pain and it took the cardiologist 22 hours to make an appearance at all. whatsoever.
Billing/​Registration: Ugh. I always have bad experiences with medical billing. The patient registration employees expect to collect money, so bring your wallet.
Nursing Staff: Well, in the ER, you often get the incompetent and baby nurses, so I won’t judge it based on my ER experiences. We stayed on the third floor which is cardiology and the clinical assistants were very responsive and friendly, but the nurses lacked some basic communication errors and made multiple mistakes.
Patient Rooms: Patient Rooms have a futon (couch that turns into a bed) along with a few other chairs for visitors. They are some private rooms, others have two patient beds. The private rooms have their own bathroom, shower, sink with mirror.
There is a big window in the rooms with an easily adjustable shade to adjust the level and extent of light. There is a small television (probably a flat screen 19-​inch) that has cable along with other movie options. There is a closet/​cabinet for the patient’s belongings and a little counter top next to that area. The room itself was clean and looked new. We either had quite neighbors or the rooms are pretty soundproof.
Dining services: They offer patients a nice menu with the a selection of healthy choice options along with the typical cold cuts and burgers. There food isn’t that great, hospital food never is. And the cafeteria is pretty small and the food options are very limited. Oh, and here is a biggie… THE CAFETERIA CLOSES AT 7PM. My suggestion? Skip the cafeteria, hop back in the car, and drive down University Blvd (about 2 mi away) and you can eat at Mighty Fine Burgers, Steak N’ Shake, Sonic, Subway, Which wich, a Cajun restaurant, TGIFridays, Mimi’s Café, or BJ’s Brewhouse.
Housekeeping: Personally, I think they should be cleaning the patient room during their visit, not just after they leave. My husband was admitted and stayed 3 days, his bathroom never got cleaned during his stay. The hospital itself is pretty clean and new.
Parking: Free, no parking garage, and there is multiple locations throughout the hospital to park. Easy parking.
Overall, its an okay hospital, as far as hospitals go anyway. Its clean and modern. At a convenient location, parking is a breeze, and the patient rooms are nice. So, its our hospital of choice as we live in Round Rock.