Pediatric Center of Round Rock

I would give this review fewer stars if possible. I’ve been bringing my daughter’s here for awhile now, and it is only today that I have decided to seek out a new pediatrician. Unfortunately, Pediatric Center of Round Rock decided to release the information about my daughter’s doctor’s visit to an unauthorized person who was NOT on the release forms. Not only did they release information about the visit, but they did not verify any sort of identity beforehand and continued to release intimate details to the unauthorized party about my daughter’s visit. I have filed a complaint with HIPPA about the said violation.
I highly suggest that you do not take your children here if you value your child’s privacy as it would seem that the Pediatric Center of Round Rock has no need or care for your privacy or rights under HIPPA.
When I called and spoke the office manager, she admitted that she knew about the mistake as soon as it had happened several hours earlier… which leads me to wonder – why didn’t she call me as soon as she found out? Or is protecting your employee more important than protecting a person’s civil rights?

No peds office was excepting my daughters insurance, but then I found this office. Everyone is super sweet and caring. My daughter saw dr. Salinas up to when she passed away.
Dr. Salinas was to sweet to come up to the hospital to check on us and my daughter; after my daughter was admitted. She also wanted answers to what caused my daughter to be that ill. No doctors had an answer. After getting the autopsy two months later, I needed to get all my daughters records. All the hospitals were so rude and all about money, I asked Karen the OM at this office if she had a way I didnt have to spend almost $ 400 for records. She gave me an Roi and they got all my records within weeks. They printed them out and called me. Dr. Salinas normally doesnt go through records, but she took time out to look through them and help answer any questions I had.
This office is so sweet to check on my family and i occasionally to see how we are. If you want a good office to go to, they are a great pediatric office and are very friendly. Yes there may be a little wait, but that is normal.

I just called your office and spoke with Karen, apparently asking for Dr. Salinas’ PCP number is something she has never heard of and could not understand why I needed that number, she tried to give me her NPI. I explained that during open enrollment I needed to assign Dr. Salinas as my daughter’s PCP through our future HMO policy therefore we need that specific number. She was sounded very annoyed and frustrated with my question. This is an example of how sometimes the administrative staff responds to parents, with a lack of professionalism. There were other ways for her to handle the call rather than let her frustration show due to her lack of knowledge.

Yes, they have fancy touch screen tv’s where children can play games. However, that’s where the magic ends. I was new to Round Rock and picked this facility to take my daughter. We were patients for approximately 6 months before I was just fed up. Every time I need to make a sick appointment I need to wait days before getting her in, then when she can be seen she was either now-​diagnosed or not diagnosed with anything at all! Twice I had to leave there and pay the urgent care later to find out what was wrong. One time they told us to «whatch out for her ear». I am not a doctor and do not have the tools to «watch» her ear (she is 1, therefore can not tell me how she is feeling). Come to find out, she had strep throat! Another time, she had a yeast infection and they just kept prescribing the same cream for 2 months and stared «that’s all we can do.» Again, I’m not a doctor but I’m not dumb either. Made an appointment elsewhere the next day and she for a new cream and it was gone in days, not to mention she also had an ear infection which they failed to diagnose at Round Rock Pediatrics. Needless to say, we will not be back!

After my son was born he was sick for almost his whole first year of his life, after 2 pediatricians we finally found this office and really liked them! However, we have never gone in and had a friendly front desk and have always waited 30 min +! I find this extremely difficult when you have a toddler. If it was for the actual PA and the Dr’s we would definitely be looking for a new office! Another down fall is that you almost never have the same dr. :-(

We had been using this office since September 2013. Overall the well-​check appointments are fine and the nurses are friendly enough. However, the office staff leaves something to be desired. It has improved over the time we have been going but I still dont believe we are receiving the level of care deserved. I called the office the other day to request to speak with a nurse and the receptionist acted like that was a strange request. After telling me they had no appointments left on the day she decided to take a note and pass it along. The computer system went down so I was put on hold, this is a common occurrence when I am there, the system is always running into issues. On the plus side, I did receive a call within a couple hours and they were able to find some availability that day. Other concerns is that the doctors and staff rarely seem to remember us, if I come in a week later for a follow-​up I usually have to remind them of why I am there. That seems like something they should remember or have notes on to ask when they are in the room. Overall, I just dont feel the level of care is there for me and my son.

I would give a zero if I could. This place is absolutely the worst. The office staff is the rudest I have ever experienced in my life.

I tried to like this place I’ve been with them for a while but I just can’t handle it anymore I’m switching asap. They are very irresponsible my child has needed referrals to other doctors because of our insurance and they never get back to me until I call back asking if they have the referral. Then the proceed to ask what the referral was for because they don’t remember. They never turn the phone lines on, on time. It’s annoying! Get it together! My child had pink eye one time and the dr told me it was just allergies. It’s just not a very good place.

this place is the worst, i checked it out and started to use as a place for my son then every time i took him to his appointments I would wait atleast 45 minutes on a good day before he was seen. Then one day he was really sick and we where going to bring him in because we where worried we showed up ten minutes late due to him throwing up and had to change him again before we left his fever was 104. I was so fn mad when the told me I had to reschedule cause we here late. Never again. Make me wait till I walk out for every check up then tell me to reschedule when I make you wait ten minutes… This is the worst place ever for kids, who wants to wait over 45 minutes to be seen an this is not an exaggeration. I have timed over an hour waiting for this palce…

Horrible office staff. It’s too bad because Dr Katelinas is a fantastic Dr and the office ran very good when she was there more. After I finally had enough of the incompetence I requested the medical records sent to another Dr. It’s been months and the records for my kids still have not been sent over completely. My wife and I have called so many times and it’s just never done right. All the bad write ups are not a coincident.

Very disappointed, I faxed the admission papers for them to sign and a week later nothing was done until I called inquiring about it. Then after they found my papers it took all day for the doctor to do 1 signature and when I came to pick it up they did not have shot record on file and they didn’t even mentioned anything about it while I was on the phone with them multiple times. When I was in the office the receptionist was giving me attitude and saying it’s my responsibility as a parent to keep up all the paperwork.
Very rude and unhelpful!

Pediatric Center of Round Rock is an office that really cares about the kids. We were previously at ARC. So we were not use to the level of care that we are now getting. We love the nurse practitioner Maurine. The entire staff has been wonderful.
My son has respiratory problems and when we go in for appointments they give him breathing treatments while we are there. They continue to help him/​give him medication until the wheezing is gone. The old place would’ve just sent us home to do them on our own.
I’ve needed forms filled out for my son to have his medication at school and that was easy working with the medical records staff. They have made arrangements for my daughter to see an eye specialist. They did not just tell us to go there. They called the office and had them waiting on our arrival. Then they returned my co-​pay for the visit. (Who does that??)They even helped us out to our car. They are wonderful, quick and friendly. I’m happy to drive across town to get to this office. So glad we made the change. They feel more like my family rather than just another business. Thank you for caring!

Dr. Katalenas is great and the office is beautiful and clean. They have separate well and sick areas which is a must! My biggest complaint is their analness on weight gain for children that obviously have high metabolisms and are growing in height. Both of her parents are tiny and are doing all they can to be the best parents but they continue to gripe about the weight. If your child is eating well, then why worry so much? At least my child is not fat or obese.

I’m a creature of habit, and I’ll put up with waits and annoyances from a doctor’s office if I feel like I’m getting good treatment for my kids or me. The long waits and rude office staff at the Pediatric Center of RR bothered me, but I liked Dr. Jacomides, and I kept going back with my kids because she seemed genuinely concerned and interested.
But somehow my kids ended up seeing Dr. K for several visits instead, and after Dr. K insulted my intelligence and questioned whether I had my son’s best interests in mind, all because I had the nerve to ask her politely why she wanted him to see a specialist, I knew we had to find a new doctor. She wanted my son to see a specialist. She had already referred him to two other specialists in the 12 months she had been seeing him, and in both cases, the specialist visits had been a waste of time — nothing new learned, no changes to his treatment. At the same time, she had ordered allergy blood tests for him, but I had to call to ask for the results myself 2 weeks later, and she never followed up with instructions on how to manage his food allergies or a referral to a pediatric allergist.
So yes, I was skeptical about yet another specialist referral, and I asked her why she thought he should see this particular specialist, and what specifically about my son’s health concerned her? She couldn’t provide a good answer and chose instead to insult and belittle me in front of my kids. How professional.
I had begin to have serious concerns about the office’s billing practices by then, too. We were billed for office visits when we went in for well-​child visits, supposedly no charge for those. When I questioned why we were charged, I was given flimsy excuses — they had to charge for an office visit because we asked a question or the doctor asked us about a problem. The doctor decided my son had an ear infection at a well-​child visit (no symptoms before the visit) and prescribed antibiotics, so we had to pay. Pretty sketchy.
If you’re looking for a pediatrics practice that takes your money, even when you don’t think you should be paying, and gives sub-​par service, you’ve found your place. I’ve been asking them to transfer my kids’ records to their new pediatrician for months now, with no reply. So I can’t even get good service now. If you’re looking for a pediatrician, I suggest you look elsewhere.

It takes a lot for a business to pull themself up from 1 star (with a review ending in «I will never go back») to a 5 star. Shortly after my review, we received a phone call from an employee of Pediatric Center of Round Rock named Angela apologizing for our terrible experiences. She asked us to give them another chance and that she would personally handle all of our calls. We told her we appreciated her offer and that we would think about it — after all, we loved the doctors and nurses and that’s what really counts, right?
After thinking long and hard about it, we made an appointment for our daughter. The wait wasn’t long, which was great since I had gotten stuck in traffic and was a couple minutes late.
There was an medical intern who saw Olivia and I first, she was very sweet and totally helpful. Next, Dr Katalenas came in to go over Olivia’s general wellbeing and development. I hadn’t met her before, but my husband totally loves her, so I was excited. Dr. K was everything my husband had described — very kind, knowledgeable, she had a great bedside manner, and my daughter was completely comfortable around her. She gave me advice on my daughter’s feeding habits to assist in digestion, most of which I was already doing, and some tweaking of some schedules, all which have worked wonders. Dr K complimented my parenting of my daughter, which is always a big plus for me. When the intern had to do blood draws and a TB test, Olivia didn’t even flinch or cry because she was so gentle. The nurses helped out and all had a great sense of humor.
I now love this place once more and I am very happy that the issues previously stated were addressed and handled quickly.

So I know people can be very protective and overly valiant regarding things when they concern there kids.
My kids have been going here for over 8 years so here is my seven point account of PCORR that you can absolutely trust.
1.) There is no doubt that anyone who works here truly cares for your child and wants to see them well and grow up healthy.
2.) In the cases when my children were severely sick, the office went out of its way to get me same day or next day referrals at a specialist by the pediatrician actually calling the specialist office directly to request an immediate appointment.
3.) The diagnosis from the Pediatricians and Nurse Practitioners have always been correct and the medications they prescribed always cured the illness.
4.) The staff is always very kind and loving to my children
5.) I have never had any billing problems with this office and my bills are normally $ 2.47 per visit. They are not shady when it comes to billing, I have found them to be very upfront and honest.
6.) Yes, sometimes, maybe one out of 3 – 4 visits, the wait times are long, and yes that is frustrating especially when you have your own job. But I try to keep a level head and realize that they are seeing other children who need attention and if that were my child back there that needed extra attention, I would appreciate them not rushing just because there was someone in the waiting room. It’s happened to me where my children needed more attention than was probably allotted for their appointment time. So whenever I wait a little longer, I just figure it’s my turn to pay back the last sweet mother who waited for my child to be seen a little longer.
7.) They give you samples of medicine if they have it. Just ask. this has saved me tons of $!
p. s. Dr. Katalenas is my favorite of all the doctors. So if you are a first timer, she’s a good one to book an appt with.

Here is thing, I really like Dr. Katalenas as a pediatrician! For the past three years, she has been my son’s pediatrician (from birth). We went to her when she still had a small office next door to the RR Medical Center. She was recommended by our OB and I couldn’t have been happier. The problem for me started with their move to the new facility off of Cat Hollow. Since that time, there have been about five occasions where I’ve felt like I need to find a new pediatrician. I first noticed that one of the ladies at the front desk (who had made the move with them… never had any issue with her then) was really grumpy. So grumpy that it translated into me feeling bothered by it. I don’t remember what happened-​if she was rude or short with me-​I just know that after experiencing her attitude more than once, I came to the conclusion that she hated her job. I tried to help by bringing her some coffee one day. She appreciated it, but wasn’t working there shortly afterwards. With the move to the new facility, I also found that there was an increased wait time. Whether we were in for a sick or well visit, my two year old and I would be sitting in the waiting room for no less than twenty minutes at each visit. I’m being very generous in saying that it was no less than twenty minutes. I figured that the older the child was, the longer the wait time was allowed to be, but at nearly three, almost thirty minutes in the waiting room is extremely long. (Now that I have two babies, anything longer than ten minutes is unreasonable, unfair and excessive… especially considering that I as a patient am expected to be on time.) The final straw came for me this last visit with my newborn. I called to schedule the newborn visit and was told that we wouldn’t be able to be seen for over a week. I asked how can I schedule a newborn visit in advance? After making my case, I was put on hold and then she came back to schedule me. (I also had to insist that I be seen by Dr. Katalenas, not another practitioner.) I also asked if we could schedule both children to be seen. I had a few questions I wanted to ask about our older child but knew that it wouldn’t be fair to just throw them out there without an appointment. The woman said she would schedule extra time. Once we arrived, I signed in both of our children’s names and was told that the woman who said she would schedule them both in was, «new» and basically didn’t know what she was doing. I felt embarrassed for the woman who was sitting right there as this was being said about her not to mention upset that I would be expected to come back separately when I JUST GAVE BIRTH! I HAVE A NEWBORN AND A TODDLER! and I’m expected to come back for another visit? We get back to the room after waiting for more than fifteen minutes and a fumbling woman gently asks me questions about the newborn. Another woman walks into the room (without knocking), stands there and starts talking over the woman who was asking me questions. She is trying to clarify the questions, but I don’t know who she is, what her qualifications are, what she is doing in our room nor was I having any trouble answering the questions or understanding them. It seemed like she was just trying to get me to answer more quickly by giving me two categories to select my answer from. Then, our baby who is completely naked pees all over me… and the woman who had come into the room last says to the other woman, «you didn’t tell them to leave the diaper on?!» She scolds her and tells us to quickly put a diaper on her. She was good at making a bad situation worse. Finally, Dr. Katalenas comes in and I let her know I felt upset. She got defensive (understandably) and justified the scheduling policy but did take a look at both children. I still didn’t feel like she made sure I had no other concerns before rushing off. She asked that we come back in a week and I forgot to check out at the front desk. I did however tell the three women up there; goodbye, thank you, have a good day. Only later when calling to try and schedule again did I realize my horrible mistake! Scheduling is a nightmare! The response is «there is no availability on that day» and then they don’t offer another day when the requested pediatrician IS available. I’m done with this practice and going to another pediatrician.

Dr. Katalenas is a fabulous practitioner and an asset to the greater Round Rock community. She took care of my kids for a couple of years when they were young (we only changed docs because of an insurance change). She is warm and personable, and she cares about her patients. Her office on Cat Hollow is beautiful, has great parking and easy access.
In addition, Dr. K provides information about nutrition and fitness — helping her families achieve their wellness goals. In fact she just wrote a book, «The Step Up Diet» for families.
She is a supporter of local charities, including Ronald McDonald House Charities and pours herself into her work and her community.
I highly recommend her!

Can I give a zero star? This is the worse practice I have ever taken my kids to. The doctor and the staff are rude and useless. Every time I come, no one knows what the purpose of the visit is. I and my insurance have been billed for things that never happened. After giving the doctor a copy of a school evaluation for her to review and scheduling an appointment to discuss it, she was appalled that I expected her to read the report. This office has no respect for patients and poor business practices.

I called to make an appointment and a lady answered and asked me to hold. Seven minutes later, with no one coming back on the line to explain the delay, I hung up. Horrible customer service!