Assured Real Property Management

Poor management company, has staff from previous employees who fail to store or enter information correctly. Sends out rent increase while still in legal biding contract. Poorly written emails without merit and very rude and not accurate with lease agreemenrs. Stay far away tenants and owners use extreme caution.

DON’T EVEN THINK ABOUT USING THEM.
All the 1 star ratings are correct.
The WORST property management company to do business with. I would give them minus 5 stars if I could. Unethical, untrustworthy, and they don’t care one lick about your property.
They also go by: Banks Earl Realty, and Colonial Management.
I used them for 10 years, (I know, I’m the fool) and they seemed okay in the beginning, but the last 3 years was a nightmare.
I severed our agreement, and had to deal with an out of control tenant, that was difficult to remove from the property, after I did not renew the lease. I don’t believe they screen potential tenants at all.
I won’t bother with the details, they are too numerous.
Thankfully I sold the house last month, and it was primarily because of them, and the whole rental situation.
Now my sanity is slowly returning to normal.
Stay away from this company.

Their unprofessional manner continues. We just received a letter forwarded to us from the HOA. It was the «4^th or additional» notice about an issue with our tenants trash can. Oh, and there are 2 $ 50.00 fines associated with notice. The handwritten note says «Please let the HOA & MGMGT CO that we no longer manage this property. THX, Banks Earl». No, No, thank you Banks for not having the decency to forward any pertinent mail. You seem to be the perfect person to take over for Cecil.

Horrible very shady company. No one ever answered the phone. Its really unfortunate that snakes like theses are able to stay in business. Whatever you do stay away. I completely believe all these bad reviews.

I rent a house in Anthem Country club. It’s so sad we did though This company. They have a terrible service. When we first moved, it took them 3 months to change the carpets and seal the floor (because of previous pets urine). Every time we need them for an emergency with the water heater or any problem it takes a long time to have a feedback. Our power bill is coming 2 times higher because of the glass windows are smaller than the frames, and it’s been more than 2 months they don’t even tell us what they going to do. They have a terrible, terrible service. Contact any other company if you can for buying or renting if you don’t want to be pissed off for months!

Dad owns the company– Daughter «runs» the company– she lost my rent check– blamed it on me and was extremely rude– she ended up finding it– oops!
DUMB, DUMB, DUMB
It’s like talking to a wall.
When I came to the office to sign papers her little dog took a leak on the floor and she just put paper towels over it. GROSS

I can concur with EVERYTHING stated by the past two individuals that posted. This company truely stinks! I would never recommend them to anyone. Your better off just flushing your money down the toilet. They even made it difficult for me to transfer the property to a different PM! Ability to contact them is non-existent…no return calls; no inkling that they are even doing anything to actively manage your property. STAY AWAY!

Assured Property provides the worst property management service that you can imagine. I was never able to locate the person who is in charge of my account. There are some examples:
1. My tenant paid her rent late, but Assured Property charged the late fee to my rental income instead of collecting it from the tenant. It has been more than two months since I complaint to them, it still has not been corrected.
2. They sent me monthly statement whenever they want. I didn’t get my full amount of rent and I had no clue what happened. I called and called, they promised to send me the current month statement but it never came.
3. They made all decisions on the major repairs without consulting us. By the time I realized there was a $ 2,800 expenses on repairing the A/​C, it was already a done deal. I kept calling for receipts for the repair, of course, it never came.
I can keep going on and on, but I am tired of spending time on that. I am just going to give it the lowest rating and hopefully people will stay away from them.

The property manager Dona Brown never replied to my phone calls. She is always ‘at a meeting’. She never goes to the property. I realized afterwards that she did not list my house for rent for months until I fired them. Google ‘Assured Property Management reviews’ and you can find more bad reviews.
Update (11÷23÷15): Dona Brown was fired and she has started a new company called TALK Property Management. Buyers beware.