SmartCare Urgent Care

Stopped in because I started to feel sick. My spouse has bronchitis and sinus infection. I Had low grade temp, cough, achy body, headache and dizziness. So I knew with the weekend coming I needed to get somewhere before it got worse. The male nurse was very nice and listened to me and seemed to care about my health. He mentioned they also are a primary care facility and should look into that. Then the doctor came in wearing a mask and said very little. He said I didn’t look sick and he didn’t believe in giving out antibiotics. But if it persists to come back. But the nurse took a strep test and as long as that was negative I was good to go. Well this visit with my insurance was over $ 115… Do you think I want to spend another $ 115 to come back and still receive nothing? I don’t think the good doctor (Dr Patel) wanted to be bothered. As a result I now have a high grade temp, chills, throwing up, headache and slept my whole weekend because I didn’t feel like getting out of bed. Thanks for the medical advice doc! Three star because facility was clean, nurse was good and thankfully Dr Patel is not the only MD at the facility. But if he comes in… ask for another doctor.

My boyfriend and I came here today because we’ve both been dealing with sinus issues. We had to wait quite a while (probably a little over and hour) but it was Saturday and pretty busy.
The nurse was nice and explained everything to me
The doctor was equally as nice and was able to give me generic medications for everything because my health insurance sucks. Actually, a woman without insurance was there and her visit was cheaper than mine… I blame the insurance not the doctor!
The office was spotless. VERY clean. They have a nice coffee maker with some decent coffee and hot chocolate, and even a fridge for kids with juice boxes.
I will definitely be making this my regular doctor from now on!

Couldn’t move my neck for 2 days with tremendous amount of pain and spasms. Sat in the ER for 2 hrs and hadn’t been called?! I left the ER and came to the next closest place which was here. Waited about 15 – 20 mins cause they were busy.
The doctor was pleasant and very knowledgable in my issue. Told me what I can do at home along with my prescriptions. The medical assistant, I think he said his name was Matt? He talked so low and he wasn’t feeling well himself and the young lady at the front desk Heather were awesome has well!

SO PLEASED with this place!
I’ve had a horrible hacking cough for about a month now. Assuming it was just my seasonal allergies acting up, I kept taking some OTC allergy meds. Well… the coughing got worse. It became a deep, painful dry cough that left me wheezing. The final straw was me realizing that anytime I was awake, I was constantly coughing.
On Sunday morning I woke up and immediately began coughing and wheezing. I had had enough. I told my husband to Google the closet Urgent Care facility and we were off.
We arrived here around 9:30 a.m. and were the first patients of the day. I handed my ID and insurance card over and began filling out the paperwork. While filling it out I couldn’t help but notice how spotless the place was and the nice smell. I’m used to a boring, messy and stuffy waiting area at my PCP. This waiting area was very spacious, it had a coffee maker with a fridge with juices for children and the TVs were playing the Food Network.
As I returned to my seat from turning in my paperwork I was called back. A nice gentlemen nurse took my vitals and walked us to the room. He asked all the standard questions, took my blood pressure and had great bedside manner.
He came in about 5 minutes saying the doctor wanted me to get chest X-​rays to determine if I had bronchitis. The x-​ray is included the price of the visit, so yeah! The male nurse was very professional throughout the whole process, even though I felt like an awkward diva with my hands on my hips.
The doctor comes into the room shortly after I arrive there post-​x-​rays and asks a couple more questions. He checks my ears, nose and throat and listens to my heart. He immediately found the location of my wheezing and went into a diatribe about having sinusitis and broncospasms. He was very keen on sharing this information and made sure I understood.
In the end, I got 6 prescriptions to ward of this craptastic cough. Turns out my seasonal allergies went from annoying to severe in a matter of days and will remain that way until I learn what balance of meds works for me.
Other than my yearly physical, I’ll probably end up coming here from now on.

Both my husband and I have used SmartCare. He was pleased with the care he received for a sinus infection and kidney stones (he’s had about a dozen and they are not fun)!
I came once for an infection and was treated promptly and courteously. Another time, a prescription ran out and they agreed to give me a refill as a stop-​gap since my PCP was on vacation.
I’ve never experienced wait times longer than any other urgent care and many times the wait is shorter than my PCP. My husband has considered switching to this practice for his PCP because of the positive experiences we’ve had.

While I have had longer urgent care visits, I haven’t had a more frustrating one. I saw Dr Parker. She wasn’t warm or friendly, which is fine for most doctors. She jumped right in and didn’t bother to listen to me about why I was there and what steps had already been taken. She interrupted and cut me off repeatedly. She then proceeded to do the same things for my medical needs that I had already done at home. She made insensitive comments here and there without any thought. Once my medical needs were finally addressed, something that took only two minutes, she then asked insensitive questions that were not related in any way, shape or form to my medical needs. Following that she proceeded to talk to me like I was an idiot stating overly obvious things that again didn’t relate to my medical care in any way. I was very frustrated and do not like to be talked down to. I would not recommend this place to anyone and would not go back. I believe this doctor treats patients like a number and doesn’t understand the value of listening to her patients and treating them respect.