Enterprise Rent-A-Car

So I loved renting a car from Enterprise last weekend for a day trip.
Great location and great service.
I was very pleased with the entire process of renting and quickly wrapping the whole process up. it took me about 30 minutes from the time of reservation that was done online and until i sat in the upgraded car and taking it for 24 hours.
Hands down the best experience. Not that pushy people what you would expect at a car dealer ship when they try to sell a car to you to earn your business.
I will be back.
The location is great but the only draw back is that since the spaces are limited in the garage, therefore they dont keep too many cars at the location, but that’s not bad at all.
I am local so I had to try it, and trust me, they are nice!
Great customer service all in all.
Will be back soon!

I went on 2 road trips this past summer, my first time on the road for that stretch on my own. This was my first time renting a car, too. I have to say, working with the staff at this particular Enterprise location was AMAZING.
Both times I worked with Paloma and Amy. Both times, they provided the following amazing service:
1. Very warm and welcoming
2. Really listened to what my trip would be
3. Paid attention to what was important to me
4. Recommended cars to best support my trip without for the best deal
5. Providing the best deal available
These 2 staff members are AMAZING. They really care about the customer having a positive experience, feeling successful and supported. I highly recommend this location, because they will, without a doubt, take good care of you.

Rented a car the other day. Staff couldn’t have been nicer! They upgraded me and were really friendly and helpful. Will no doubt go back. Great place

These folks were great! The online reservation process is the same as all of Enterprise. When we arrived to pick-​up the car, we were greeted warmly. They did a great job showing us the car and the various features it came with. The staff was extremely friendly and the vehicle had a ½ tank of gas to begin with. Although I would prefer a full tank when pick-​up a vehicle, I’ve grown to realize this is not often the case with rental agencies.
The vehicle handled perfectly for our trip. After returning the vehicle (after hours) I received both an email and a voicemail the following morning thanking me for the rental and letting me know they received the vehicle back and there were no issues with the vehicle.
I look forward to renting from this location again soon.

Terrible experience twice at rental form this site and Dulles Airport Return — I am business traveler and I rented car twice once in Sep 2014 and 2^nd time in June 2015 and returned the car to Dulles Airport. This is convenient location and staff is nice. Both times vehicle was flagged at Airport as damage. Although, I did not cause any damage. Both time due to delay in return of my car, I missed my flight. First time car was stopped because car had small dent in wind shield, they was there before but when I took car out of dark garage, I could not see. Finally manager of Rosslyn location told me that the dent was flagged in the system before, Airport location should have seen that and they will take care of this. 2^nd time, I rented this year keeping y finger crosses. Everything looked good from outside (I did not look and measure plastic hanging in the front of the car, but one side was damaged and 3 – 4 inches smaller). When I returned the car Airport, they spent lot of finding some issue (like I am criminal by returning a car from a location that was not rented from Airport), and found this plastic as an issue and filled as Damage to the car. Again there is no way you can spot the hanging plastic 4 inches smaller when you rent a car that unless you measure both side of plastics and you owned this car). Before renting the car, I had mentioned to renting person (Amy) that I had bad experience last time at Airport, she told me to call her if any issue. I called her right away, and she told me that they will follow-​up. Next, I get a letter from Enterprise rent a car with a damage claim number. I called Amy again and she told me that they get so many claims and she has NO time to follow up on claims. The claim center is filing a claim to either my credit card or my insurance. Overall the whole experience of car renting and returning at Enterprise rent a car is terrible. Dulles Airport enterprise location people are rude and try to find something wrong in ANY car that was not rented from there (they look at you like you are committing a crime returning a car rented form other location to Airport even though you pay hefty Return Fees). I am still waiting for claim from National. Please avoid both locations and enterprise rent a car.

Could not give ZERO stars… It is a horrible location. I have always used Enterprise to rent cars. This time I was traveling from Vegas to Washington DC and took rental car from Baltimore. I was to drop my car at this location. First, there was no parking instructions and hence I kept going round and trying to call them for information. Nobody picked it. So, i entered the parking lot next to the office, which intact does have parking for enterprise — but it is not mentioned on the sign board outside. Anyways, the parking too is very risky. It is underground and very narrow. I needed my friend to assist me for atleast 10min to park. Finally, I walked to the main office. To my surprise there was no one. The key box was open and the computers were on. So, we waited for 15 min. Then we went out and saw a guy coming in. When I said I was waiting for him… he smirked and said «GOOD». Anyways so we returned our car.
After 2 days I had booked car for 9AM but was delayed. When I reached to pick the car they said they have cancelled my booking and have no other car to rent. It was a horrible day for me as I had to leave for New York. Ultimately I had to take a cab till airport and then rent a car from there.
All in all I had HORRIBLE experience with people working there. Customer service is a non existing word for them. They gave me a very very bad feeling about Enterprise.

I recently rented a car from there and I had a long trip ahead of me. When the car was given to me, the guy said that the gas tank was at under ¼ so I could bring it back empty.
Now the first thing I have to do is go and get gas, which is frustrating. Then I have to try and time my fill up to make sure that it’s close to empty when I return. I think they were lazy and didn’t fill up the car when it was dropped off or before they gave it to me. I was not happy about that.

Fast, efficient and professional.
I rented my car on March 7 during snowstorm in DC with a foot high snow accumulation. On that day, this location’s computers were also down as well so all rental documentation needed to be done manually and all rentals had to be confirmed with central office over the phone. Finally, the location was overbooked (had less cars available). I could not have imagined worse scenario for myself nor for the rental agency.
Although all forms had to be completed manually, the staff limited data entry to just name and address, which took minutes to fill out. Additional cars were brought to site and the cars were lined up outside on the street and ready to roll while I was completing the forms. Pre-​rental inspection took less than 1 minutes.
The performance of rental agents was STELLAR! The agents appeared competent, efficient, fast, intelligent and professional.
Despite all the factors on that day, the rental experience was significantly better than those rentals done at airports.

This place is so good, it makes me actually log into Unilocal to leave a good rating. I’ve been going to this location for a year and a half, and have worked with two different store managers and a few representatives — each experience has always been magnificent, even surprisingly so.
I often have to rent cars early in the AM and since they don’t open until 7:30am, I’ve arrived to have the manager already pre-​filled out the paperwork, brought the car up front and once he even came in 30 minutes earlier so I could get a head start.
For a rental car company in an average location (they’re sort of hidden in an office building) — the service is impeccable.

Perhaps Enterprise Rosslyn read the reviews below and are trying to make adjustments because my experience with them was 5 stars easy. My wife made a reservation for a Luxury SUV for a week in Aug 2014. We realized late that we actually needed the vehicle the day before as we wanted to make an early exit out of the DC area. Wen (?) was very helpful and said he would try his best to locate one for us and honor our rate. He was able to find us a brand new 2015 Chevy Tahoe with only 600 miles on it. I was able to pick it up by 5pm. It took me 10 minutes at the desk. Less than that on the return. Sweet SUV and an all around nice experience. Worth me taking the time to write this.

probably the best customer service I’ve ever met. they were running out of the car type I was gonna rent, so they let me pick whatever others I like. and then I accidentally left my sunglasses in the car. I called them and they went to find my sunglasses right on the call and promised they would keep them well until whenever I come to pick up.

Good service as other Enterprise branches. The staff even called me one day before to confirm the car reservation. When I arrived there, it doesn’t take me too long to get a car. The staff is quite friendly. Return is quick too and I got a ride back home since it’s within 2 miles radius.

Reserved a car and when I arrived was told there were no cars. Pretty hard to like a business that fails at it’s single purpose.

Agree with Que L. Terrible experience! I wanted to use my debit card instead of a credit card. They told me to bring in a utility bill as proof of address. I did that & he told me it wasn’t a bill. Then, they asked all kinds of intrusive questions, like «where do you work & what is your title, and how long have you worked there?» I was very uncomfortable b/​c I’ve rented from Enterprise 20+ times and never had that happen. Final straw — they wanted me to give names & phone #s of 4 people I know. HECK NO!!! I would NEVER do that. I told them to cancel my reservation. Worst customer service among at least 10 locations I’ve visited nationwide.
Go to the one on Randolph Blvd near the Ballston mall — soooo much better service there!

Can I give less than one star? Made a reservation for pick up today on line for this location. After a long flight, while driving to the location I received a call from Vladimir. He told me my reservation was at that location but i need to call the 1 – 800 number or another location because they did not have cars. I called the 1 – 800 reservation number… no help. She gave me the number to another location on 22^nd Street NW WDC. After being on hold for 20 minutes, I was told they had no vehicles at that location too. Needless to say, I called Vladamir again to ask what can he can do for me… his response was *in broken English* «nothing because we don’t have any cars». He asked if there was anything else he could help me with, i said «yes get me into a car»…he hung up. What a sorry piece of trash he is. I will never rent from Enterprise… especially this location.
Maybe if i spoke in a European accent using «proper» English, I would not have been treated as such!

Rent here often. Great location, easy walk from the Rosslyn metro and Georgetown! Always have great customer service– Brice and Vladimir provide prompt service, are knowledgable and friendly, and always willing to help! This place make renting cars non-​stressful and a breeze! Highly recommended!