Smog King

I let the location next to DMV and the on-​line coupon for 20 dollars sway me into getting my 16 year old’s new car to him smoged there so we could get it licensed. The car is 2001 SAAB the tech worked on it for half hour before telling us he could not connect to the computer system and gave us a sheet to reset the computer since the battery went dead. Even though the test was not completed we were charged 48.75 and told to come back and we would only be charged 19.75 for a retest. We were stuck coming back because we would have had to pay full price somewhere else. To reset the computer you have to drive the car at 55 for least 10 minutes on our drive we discussed how we should not have been charged for inconclusive test since the paper work stated we would be charged for pass or fail not inconclusive. I am trying to teach my son to deal with these issues he was polite and the tech who was an older gentleman got really upset and said the owner deserved his money (I do appreciate the loyalty to the owner not found often in the workforce) however threatened my son he would no longer work on his car if he did not drop the issue (there were no signs to refuse service and again we would have had to pay full price again to get it SMOGGED). So we were both quiet while the tech apologized to the other customer saying how hard it was to SMOG Suburu’s and SAABs. If would have known this company has difficulty ahead of time working on SAABs we would not have wasted our time and money. Again the tech tried to SMOG car and it was inconclusive at least this time he did not charge us. I am baffled that SMOG is no longer about testing emissions it has become about connecting with your cars computer. I am reporting the incident to consumer complaints. We went down the road to SMOG 1 the owner is the tech there and really treats the customers well and the car passed within 15 minutes. I would say there are no Kings at the Smog King only the village (fill in the blank) very disappointed in them, do not be swayed by the coupon and location drive on to SMOG 1

Smog King was great! I called ahead and made an appointment, same day. I was in and out in 15 minutes. Excellent service Smog King!

As always, I open up my Unilocal App to search for highly recommended businesses that have great reviews based on customer service and quality of service. After contacting numerous smog shops, I came across Smog King. I messaged the owner and he was able to give me a fair quote (best price in Roseville!) along with additional information for my situation. When I called, the gentleman working there suggested I come in the afternoon because they were busy at the time and I’m glad I did. I was in and out in less than 20 mins! The man working there was also very helpful and friendly. I would recommend this place to anyone looking for a great deal and great customer service. After a few days I received a nice thank you card from them! I will definitely be back! Thank you Smog King!

they are very nice, and my smog failed the first time, but i went back and seen the mechanic and paid for the timing to be fixed and it passed, and i got a $ 20 discount, thanks guys i will highly recommend you to everone

Very disappointed with this place. Two years ago I got my car smogged and for the most part everything was fine. I received a letter from smog king a week ago that they have relocated and they are offering me a $ 20 off a smog check if I still have the same vehicle. Luckily I do still have the same vehicle but our dmv is making me smog it again. Before I went to smog king I called and they quoted me 37.95 over the phone. So I bring my car in to get smogged by these guys and before they start to smog my car they quote me a whole other price, $ 59 and some change. I asked them why they quoted me a different price over the phone and the old man working told me that was the price of a retest. Which then I proceeded to tell him when I called him I never said it was a retest because I would have to fail a smog test to need a retest. I showed him my coupon and he said he said that the coupon was applied to the $ 59 price. So I didn’t get my car smogged here because I felt like they lied to me just to get me to come to their shop. I will post the letter so anyone else whos received the same letter will know that these guys are just trying to squeeze more money out of us.

They are really nice and professional. I would recommend them to anyone. It’s fast service and affordable.

I had my 2^nd appointment with Smog King today and for the 2^nd time I walked away vowing to tell everyone how amazing they are and how great my experience was. They not only do a great job and don’t keep you waiting but they treat you like a valued guest. They even do little extras to show they appreciate you like filling up the tires! Every person we have encountered has been wonderful! Today we met Phoebe and she made sure that the temperature in the waiting room was comfortable! She also took the time to sincerely thank me for my business. I just can’t say enough about how happy I am that I found them! I was told that they now do repairs, it doesn’t get much better!

This place is great! Went there because I had a coupon and it’s now the only place I trust to take my car. They greet you personally and when I came back they even remembered my name! They were fast and professional with my car and when it was done the mechanic even talked to ma about what was going on. Phoebe at the front desk was very warm and wanted to make sure that the waiting room was comfortable for me while I waited for my car. I’ve never had a better experience at any other auto place everyone should definitely come here!

I had a great experience at smog king. I came in as was greeted by a very nice lady. The waiting room was air conditioned, very comfortable and clean. Water and free WiFi was also available. They even had a few toys for the little ones. I recommend them. I will be going back when the next car is due.

I recently discovered this Star Certified Smog Shop (probably because of the Coupon I was able to easily access online) I am SOOOO happy I did! This is one of those businesses that you KNOW is all about the customer service and quality care! First Phoebe is the sweetest! So friendly & genuine! While I was waiting a elderly woman was pulling in, attempting to park (poor thing, lol) Phoebe excused herself to go outside and help her out of her car and collect the info that would be needed for her, and help her inside. It’s just one of those things people who actually really care about others act on. I have Been in several times now and Phoebe always remembers my name. I am a customer for life, which is really good for them since we are one of those families w way too many cars!
Now for Leon the Smog Technician!!! He is so kind! With the amount of cars I mentioned we have they have come with their fair share of issues. One in particular has a really complicated issue preventing it from Smogging. (older BMW, gotta love those computers!!) Anyhow, Leon spent so much time getting to the source of the problem. This is something I had other shops not even give any cares to for me. Leon had even done extended research in determining the deeply involved technical problem. Even bigger then that for me though was the time he spent explaining it to me. He is also one of those people who REALLY CARES! He wants my car to pass smog just as much as I do, and is doing everything he can to help me with the process! I so appreciate Leon! He is a honest hard working man that I am very grateful to! Thank you!

I’ve noticed unfair business practices on the web against this business. They also entered the wrong vin# and info for a car we have and did not notice until the DMV attendant declined my registration.
FILE a COMPLAINT: California Bureau of Automotive Repair
LINK:

Best smog experience to date in my 20+ years on the road! New facility with clean waiting room with cold AC which is nice because it’s 100+ out. Very friendly staff that are efficient and get you out of there and on your way quickly. Highly recommend… they take what I would call a «transactional» type business and make it more in to that family business type feel that America is losing and needs to get back to!

I had to print out a coupon from home so I could get $ 20 off the smog check price which came out to $ 59 out the door which is standard around here. $ 79 is way too much IMO. There were only two people working when I was there and it was about an hour prior to close but I was in and out in about 20 minutes which was great. The staff was professional and helpful. This place is also located directly across from the DMV which is very convenient.

What an experience, from start to finish. I had to do a smog diagnostic and they were prompt and honest. Everyone had a positive and friendly attitude. Not to mention I received 20 off my smog certification on my first visit. If you are trying to find a place you can trust, Smog King in RoseviRoseville. THANKS YOU GUYS!!!

Very fast and friendly service! Use the coupon and get a great deal! Plus they offer 2 complimentary services with the smog (tire pressure check or interior vacuuming)! Great place to go if your in the area or not.

If there was a 10 star review option, I would exercise it here. Tom, Leon and Justin provide the best mechanic service ever!!! Our Kia Sorento needed serious maintenance with 235k mi. It’s literally like new & the work is affordable, integrity was beyond my expectations. They treated us with dignity & respect even though I speak woman in a man’s industry. Our company will refer all our clients not just for Smog in Roseville but for maintenance. So grateful for mechanics that are above board!!!

I called to find out about pricing for a smog test. The lady asked if I had a coupon before she would give me any pricing info. She made it sound like they charge different prices depending if you have a coupon or not. When she said $ 57 after $ 20 off I knew that sounded off. I asked «$ 57?» And she yelled at me «5…7». Forget this place, red flags all over this one!!! RUDE!!!

Incredibly Friendly Staff, Fast Same-​day Service, Competitive Pricing, Clean Comfortable Locations! I completely trust Smog King and Love the convenience of Multiple Locations!

First time to this location. I found this whole process nice and quick. Staff here is very friendly. Had a coupon for smog check from the money mailer, $ 20 off smog. I do not really pay attention to the price for smog, but I was happy with the price I paid. Smog is something you have to do, so why drive far to do it. They are conveniently located down the street from me.

DO NOT SMOG HERE!
My first review was amazing, i went in it was quick and the staff was friendly. I even took their business cards and handed them out to friends and family. AND DO I REGRET THAT.
After a month and a half of waiting for my tags. i went to the DMV to see what the problem was. Well, SMOG KING you totally f***** me. They submitted my wrong VIN number, basically passing smog on a car i never brought it. (They even got the car year wrong… even though i provided them with all my DMV paperwork)
Okay, accidents happen. I took a day off work to figure this all out. They resmogged my car (as expected) and I asked for a refund (as any DECENT customer service would have provided me with. Considering its illegal what they did, I lost over 150 $ from missing work to go through all this trouble, and wasted hours driving and standing around at the DMV to the smog place then to AAA back to the DMV.) I met with the owner of Smog King who is an ASSHOLE. I actually don’t know how he is a successful business owner. He laughed in my face, repeatedly told me it was MY FAULT for his staff miss reading the VIN NUMBER on my vehicle. Long story short, he through $ 25.00 cash at me in the parking lot and basically said F u.(I spent $ 60 some dollars originally)
I am reporting them to BAR and the DMV.

This place was great, failed the first time and they helped me figure out the problem and get it to pass. The front counter also had excellent service too.
Would highly recommend them cuz they truly want u to pass.

Overpriced and they don’t know what they are talking about. How can you be doing this for «20 years» and still not know what a factory catalytic converter in a Silverado looks like?! If this place has any chance of lasting they need a new smog tech. He is lacking in knowledge and general customer relational skills. The general manager seems to be a good guy, so make sure you work with him.

Quick, reasonably priced, and good service. I came in for my STAR smog inspection. They proactively recommended their $ 20 off coupon online and even vacuumed my car. When you need to get smogged, you should go see the King!