Five Star Auto Center

Always do an excellent job on the outside and inside of my car. Great friendly service. Only place I take it.

Took my car here for an oil leak on 05/​1016, they call me saying that they have checked for oil leaks and that it needed a valve cover gasket and spark plug and camshaft oil seal, so they charged me a total of $ 354. They called me later that day saying that the car was all fixed and ready to be picked up but when I got there that was after hours I noticed that the car was still leaking as how I brought it in. I called next day and they told me it was probably the residue of the oil that was left in the car and if I wanted I could bring it
I did They called me later saying that it actually needed something else and that the new total would be $ 1242.70 something that I couldn’t afford at that time so I asked if I could have my money back because my car is left in the same condition I brought it in and that part of the the bill for $ 59.50 was for them to check for oil leaks and obviously they didn’t check the main problem. The office guy got pretty upset and told me there was anything they could do. I am very upset because I feel they took advantage of me because I don’t know anything about cars. I

A few days after my oil change I got an engine sensor light. Went back and that’s when we noticed the wrong oil was put in. What they did with the bottle of mobile 1 I brought in is still a mystery. He gave me a free flush and synthetic oil change which brought me back to zero, though I preferred mobile 1 that I’d been using for 9 years on this car. Decided to give them another chance today and they put air in my gas-​filled tires. One mgr says they know not to because of the green caps. When they realize what the tech did, another mgr said «it won’t hurt and by law we have to do it.»

I took my car here for a car wash and they used a dirty towel to wipe down my windows. They messed up my window tint with scratches. The Manager there took a look at it and told me to go get it replaced and bring back the receipt and they will take care it. (this is ceramic tints). So I went to get it replaced. When I took it back, they didn’t have want to reimburse me, and just said they can give me a couple free detail. My car is a 2015 Lexus RX, it doesn’t need a detail. Beware, if they messed up your car, they will do whatever to get out of it. I will never ever go back to this place.

Waiting to get my car washed right now! Last time I came the inside wasn’t done very well, (sand still in the seats) but I’m not full faith that today will be different! Some places have off days, my family comes here and loves them! So second chances it is!

Had been Happy with the service up until today. Found out a new $ 5.00 surcharge has been implemented for pickup trucks. That brings my cost to wash my truck and leave a tip if I like to about $ 25 minimum. Have to find another place for my regular washes.
Next, today I spent the small few dollars gap between the new pricing and the Diamond wash and the first service listed is Exterior Hand Wash. But my truck went through the machine like usual. No hand wash.
Goodness, but what happened to the not so long ago days of the $ 10.00 all in wash and it was speedy and generally a valuable experience.

My husband took his car this morning for a car wash. He walked across the street and when he came back his car was done. There was some areas that didn’t get wiped down. He asked to get them wiped and was told «I’m not wiping that»! Lost a customer.
Saturday, 5÷14÷16 @ around 9am.

So disappointed… Went here before for a great car detail and this time their customer service was so bad I asked 3 cars to move out of my way so I could get out of line. First, I called for a quote and an appointment. The girl continually challenged my request for a detail, asking if I just wanted a car wash. I was finally quoted a price based on the make and model on my car. When I arrived (she said they could fit me in, but I would still have to wait 30 minutes — fair enough), I received 2 different prices — each at a higher cost. The 2 girls denied that anyone answering the phones had authority to give me the price I received, and claimed rudely and impatiently that they were each managers. What a waste of my time — will never go here again.

Good car wash but they need to work on their AC system. Its not comfortable to sit in 81 degrees inside whiles its 90 degrees outside. Takes the convenience factor out of getting your car washed if you are sitting and waiting for you car in discomfort.
Not sure if something is wrong or not but not cool… no pun intended!

I’ve been here before and they did a decent job although I did have to ask them to clean a few things inside that weren’t. I’m here again bright and early on a Saturday morning and they’ve got four guys working with a current 9 car backlog. They should have double the staff here, especially for a weekend. I’ll update once they start my car. I’ve been here for 30 minutes and it’s been sitting for 20 out of the wash waiting for someone to start working on it.
When they were finally done, I had to ask them to clean the cup holder and the area next to the stick shift. They did a good job once that was done. You’d think for $ 31 you wouldn’t have to ask.

After reading good reviews and needing to give my truck a bath I went with the full package car wash. Not impressed at all. The dash was still dirty, running boards still had a film on them and floor mats not even touched. It was near closing time and that may have had something to do with it but I expected much more and was left having to finish the car wash at home with my own elbow grease.

This review is based on their customer service. They do a great job with the wash, which i would rate 5stars. However today was the 2^nd day I’ve been turned away because they are too busy. I wash my car (weather permitting) at least 1−2x a week at $ 60 per wash and have them do the hand wash, as my car is too low to run through the auto wash. One time I understand, but 2 is unacceptable. Management needs to do a better job at staffing, and planning for a busy day. No business should turn away a repeat customer because they are too busy. There is plenty of other full service car washes in the Rocklin area for us to take our money to.

Well Kieran reached out to me the next morning.
That afternoon I took my car in so Kieran could look at my hood. We talked about some solutions and Kieran said he would call me back with a game plan. Kieran reached out to me today, and now we’re on the right track.

What an amazing place! Par excellence… My faith in humanity has been rekindled. The folks here go above and beyond wildest expectations. After Oscar and team finished with my car it looked like it was worth a million bucks !
They even offered to fix something for me that I myself had broken (thinking maybe they had done it)
These folks take total pride in their work

This is mainly a car wash and detail center. They also have an oil change facikity, repair shop, and antique store. Nice waiting area with TV. Come early in the day. If you wait till the end if the day it wil take an hour for car wash.

I made an appointment to have them fix my car and I had my car towed to their facility on the said date and time (Friday at 9am). I was told that my car may be finished after by early afternoon. Worst was late afternoon and was assured that it would certainly be finished that same day which was fine by me. I got a call at around 4 pm telling me that it was more work getting to the part that needs to be fixed than was expected and was told that they would need to keep my car overnight and it would certainly be done by Saturday morning. Again, I said ok if that was the case. Saturday mid-​morning I got a call from them telling me that the product they got was defective and that they got an original one from the dealership which they’re going to swap with the defective product that they initially installed. I’ve been told that I would be getting my car by the end of the day. Once again, I said okay no problem. I called them early that afternoon checking if my car was ready for pick-​up. I was told they’re still working on it and it was more work than expected. Problem was My car was sitting on their parking lot NOT being worked on at all. Then suddenly I was told that they’re waiting for an open rack to mount my car so they can work on it. Now why were the other cars being worked on the rack before mine when my car has been there for almost 2 days! Late Saturday afternoon my car was still in the same parking spot where it has not moved at all. Finally got my car after 2 ½ days and they left my inside car door handle with dirty oil so I got dirty oily hand as I closed my car door. Ugh!

Such a great place with wonderful people! They always let me know about coupons to save me money and who doesn’t want a clean car with oil change?!

I’ve had my car washed here 2 times and I’m waiting currently on my third wash.
First time I came here, my car was washed very well inside and out for a reasonable amount.
My second visit wasn’t as pleasant. Interior detailing was half-​assed.
Apparently if you leave a review on Unilocal,you can spin their prize wheel.
Will update my review shortly.
Update:
Car was detailed very well. Made sure I was satisfied before driving off the lot.
Prize wheel gave me 2 $ off of any in-​store items.

I’ve always had a great experience with this place but I went today to get my car washed and when I got home I realized that there is a big chip in my front windshield that was not there before. I’m so frustrated that this happened. My car is my prized posession and now I have to pay money to fix an issue that I didn’t create!

Clean and friendly. A fantastic local option that pays attention to detail. Clean facilities and friendly staff.

Interesting set up — first time I came, I loved it. There was a seamless transition from the Oil Change to the Detailing Area, this time I was told they didn’t do that and I would need to take my vehicle over to the other area myself. The waiting area is more spacious (a little too much air freshener) with tables and chairs so I guess it all worked out fine. I’m still a bit confused about why I had to take my car over to the detailing area, the 10 plus folks that came in while I was waiting for the oil change asked to have their car detailed and it seemed to be no problem? Weird!

Blazing fast service for an oil change!
I’ve been here only once before for service and three different people actually remembered my name as I walked into the building.
Very professional operation. Kudos to Kieran the Manager!

Thank you Five Star Auto Center for hiring amazing employees who go above and beyond for their customers. I particularly want to say thank you to the Assistant Manager, Marco. You reminded me today that there are still good people in this world; thank you for that! When my new debit card got declined because I didn’t set it up (Blonde moment), Marco went out of his way to drive me to the bank to get it fixed while they washed my car. His act of kindness has made my whole year! Thank you! :)
I definitely recommend this car wash; I’ve been here so many times and my Camaro always comes out looking shiny and new! They do an amazing job and are so fast!!!

Love bringing my car here for service and car wash they Always have great customer service

My car got egged. I took it in to get the egg washed off. Waste of time and money. They left a ton of debris behind. This used to be a great place with attention to detail, I am very disappointed.

They did a great job on the outside but not so good on the inside… Lots of missed spots, i honestly couldn’t even tell the difference from drop off (I keep a pretty clean car.) Would recommend for the $ 12 exterior only wash but save your money on the interior stuff.

Really bummed I have to write this review, but I can’t help but say something. The first time I brought my car here, they did a wonderful job. The second time I brought my car here for a car wash, they failed to wipe down the center cup holder, the steering wheel, and the door handler cups. I feel if I’m paying $ 35 for a car wash, they should at least wipe it down… So I decided to give them a second chance today thinking before they just had an off day. Unfortunately, I have several grease marks on my car! I have three black spots on my bumper, a big mark on my passenger side mirror, and all along the door! I also had to ask the gentleman to wipe my cup holders… Again. I even offered to do it myself. Pretty upset with this place. I usually get my car washed once every other week… So it’s not even horribly dirty to begin with! Will be trying other car washes in the future.

Great shop, great service. The employees always treat me with respect and are honest about which repairs I need now and what can wait. I always feel like I’m getting a great deal from a nice group of people.
I’ll even pop in before a road trip and they’ll check it out gratis to make sure I’m good to get on the road (including doing a brake check earlier this year). They’re invested in making sure my car is set up to drive safely.
Sometimes it can be a wait if you’re coming in for oil service because it’s first come, first serve. I highly recommend dropping your car off if you can. When I do, it’s always waiting (repaired, lubed and clean) when I’m ready.

I rarely get my car detailed but when I do, I exclusively come to Five Star. They are quick, do exceptional work, and have great customer service. They are very thorough– internal and external are spotless! I like having a choice in the scents for car freshener too.
There are restaurants within walking distance. Five Star also offers refreshments and a charming gift shop to help kill time while you wait.

I went to Five Star because I printed out a coupon from their website for an oil change and a car wash for $ 39. They also advertise a pull of your diagnostic codes for free. This was of interest to me because my service engine soon light was on.
They did an awesome job! $ 41 out the door. Oil change, car wash and the code ended up being something minor, but still good to be informed. They wipe down your windows, vaccine… I drove away happy with a piña colada scented vehicle.
I will go again for sure!

Considering this is a high volume car wash with hand washing and full detail, They have this operation fine tuned. I’ll give my summary first then tell you why 4.5 vs 5 star review.
Check in was easy. Shown different packages and clerk took time to explain the differences. I opted for the 25.99 package and was given a ticket. I figured that I should go inside to pay so I walk into what I figured to be the waiting area. Signage wasn’t completely clear but I’ve been to similar places.
Once inside I looked around at a clean yet interestingly decorated waiting area. Open clean yet no real sense of organization; there was a tv area; snack area; free drink area; and what appeared to be a souvenir area. Again not disorganized but I thought a little strange in a car wash.
I took the ticket I received at checkin to the front desk to pay. There was a cool game wheel to spin for prizes if you were to like on Facebook or Unilocal!I was not offered so I did not get a change to spin. Payed my bill and was given a claim ticket.
I like that the waiting area did have reading material that is a fresh WsJ and Sacbee. I went outside and waited. Could help but notice the with each car the employees used fresh towels and then systematically moved from front to back, interior, wheels and windows. I had to snap the pic included.
I was given my key by attendant and I walked around my car. It was busy so I did a check for damage more than for quality; in any case it passed the 30 second critique.
Now the why 4.5.
— car was not checked for existing damage
— was not told explicitly to go inside and pay cashier
— cashier did not greet me inside. I had to approach him.
— really cool wheel for prizes. Was not invited to try.
— upon further examination my car had several commonly overlooked areas that were not cleaned. Albeit minor and not worth spending time to report. I simply finished it of later.
Nonetheless. I will absolutely return. I’ve gotten less at so called high end detail shops. The operation is smooth and I feel very comfortable taking my car here between full details. Friendly employees and quality work.

This place hires the coolest people that deliver excellent customer service. I come here, not often enough, even though I no longer live in the area.
I paid $ 18.99 for the basic wash and I feel as if it’s more than the basic because they do so well cleaning it. I have a white German shepherd that is always in my car and black cloth seats, so you can imagine how much hair gets all over the place. Five star managed to clean up like 95% of the hair (the other 5% is dog hair that is stubborn and forever embedded in my seats). I was so in shock because I’m unable to to clean my seats that well.
I wish this place existed in the Bay Area where I live because I would literally come here every week to get Herbert cleaned and for the customer service.