Sherwin-Williams Paint Store

The service was excellent and their ability to match paint was outstanding! We didn’t know the exact name of the paint and we were only able to provide a tiny sample of the wall. They kept the sample over night. When I picked up the sample, I hoped for the best. Once applied to the wall I was relieved to see that it was a PERFECT match. It saved us SO MUCH time touching up the paint job. Thank you for a job well done!!!

I went to pick up 2 gallons of paint that my contractor called in beforehand. When I arrived at the store 30 minutes later I was told that they only had one gallon and that they were going to pick up the second gallon in Rocklin. They said I could come back to pick up the second gallon in 1 ½ hours. I asked why they had not called me to let us know that they did not have the paint and they told me is was my contractors fault for not giving them enough time. A female employee then proceeded to tell me in a condescending way, that if I wanted the paint that fast why didn’t I just go and pick it up myself. I told her that I didn’t appreciate the way she was talking to me, in which she replied «I was just trying to come up with a solution». It’s not what she said that bothered me, but how she said it. I then asked for the manager who proceeded to walk over and tell me that it was my problem. I should have given them more notice. I was looking for «I am sorry this happened» but was met with an attitude that they could care less if I ever came back.
I have been a customer of the Chico, CA store for years and have NEVER been treated poorly. I will never go back to this location again.

ALL I have to say Is THANK YOU!!!
I so needed HELP to match the furniture I ordered.
Should have seen the colors I was picking.
After about the 5^th color I expressed to an employee what I was doing &
couldn’t find just the right shade.
and GUESS WHAT she said???
Sherwin-​Williams offers a designer!!! who mind you has gone to school
for this. best part its FOR FREE!!!
Alex helped me pick the most beautiful color that matches my furniture
The walls in my home are happy :-)

I took in the paint name and code number given to me by the contractor who built my house. The label on the can left with the house said «Sherwin Williams.» I waited at least ten minutes to be waited on, until a young man apparently returned from a break. His company shirt looked like he slept in it. He informed me that the color name and number was not a Sherwin Williams paint. I told him that’s what it said on the can. He still insisted it was not their paint. He suggested I bring in a piece of the board being replaced to have it matched. I told him I could do that anywhere — and left. They lost a sale, and future sales.

I have been in here three times now and I am IMPRESSED, I really do think the company must put their staff through some serious training to ensure that everyone really KNOWS their stuff. I am yet to meet a newbie that just feeds me some weird shinanegans to try and get me to go away.
Why do they not get 5 stars from me? We waited just about forever and a day to check out. They were having a special at the time so there were quite a few people in there. About 4 or 5 staff were on deck and we made the mistake of walking away from our associate for a quick second because then he struck up conversation with another patron and started to help them. BAD MISTAKE on our part, we waited a good (additional) 25 – 35 minutes for them to wrap it up, when we were IN THE PROCESS of checking out! Yikes.