S & S Appliance Repair

Don’t use this company. They failed to fix my refrigerator after coming out to my house on numerous occasions between December 2015 and March 2016. When I called them back to fix it again in May 2016 (same problem as the previous times), they failed to show up for the appointment. When I called to see why they missed the appointment, they hung up on me.

Absolutely the worst service ever. They book appts with you with the promise your parts are in and then never show up. When you call to find out they just book you again for the next day. They are booking me and then expecting that I am sitting around waiting for them when they have no intention of showing. When I called my home warranty, the let me know the parts had actually been delivered 4 days ago!!! DO NOT USE THEM!!!

I would’ve given them no stars had it not been for the tech that came and did the work. The owner, Bobby, was extremely rude and yelled at me over the phone! I was tempted to drive to the shop and get my warranty fee back and go to a different company. The sad thing is it was free business for the company, referred by my home warranty Zero stars for customer service!

After promising they could repair our wine cabinet refrigerator, S & S missed the appointment time and date. When I called the same day, Bobby said they would send the technician before the end of the day and when no one showed up Bobby rescheduled for the next week with himself as the technician. The day after the original appointment a different technician left a card with a mean statement that WE missed the appointment. When Bobby never showed up the next week we decided to give him one more chance and when he didn’t even leave a message after missing the third try, gave up on them altogether. Each time we stayed home during business hours to their convenience and each time they were no-​shows. This is an unreliable company.

I can’t believe how disgustingly poor their customer service is. I was yelled at TWICE over the phone by this company, once for not being home for an appointment that I was never notified about, and again when I called regarding a second appointment that they never showed up for! I would rather buy new appliances than ever let one of their so-​called techinicans into my home.

Made an appointment and then didn’t call or show up. I left a message to see if I had made a mistake in the day– still no call. Wasted my time! Don’t bother with this one!

I wish I’d looked at Unilocal before calling. The owner came 9÷6÷14 to repair the griddle on my stove. The next morning it would only get warm, not hot, so I called back. I paid $ 269 to get it fixed and he said he would return. On 9/​8, he came back and showed me it would get hot. The next day it wouldn’t even turn on. I called again and he promised to be back on ⁹⁄₁₀. He didn’t show up and when I called my calls were ignored. I called from a different number and reached him and he said he was in an accident but he ordered a part and it would arrive that day, 9÷14÷14 Fed Ex. I said, «Really, it’s Sunday. Will you get Fed Ex today?» Then he said it would come the next day and he’d call me. He didn’t, so I called him again. He made an appointment to be back 9÷16÷14, and never showed. I’ve called several times since and now it is 10 days later and 20 days since the original service call. Horrible service. Definitely no integrity.

I’ve used S&S two previous times and I would have given them a great rating. They showed up on time, did a good job and charged a fair price.
Not the case this time. My experience this week makes me think someone else now owns the business or they are having real problems. On Wednesday they were supposed to come out and fix my stove between 1 – 3. About 2:30 I received a call and they said their truck broke down, would it be ok if they came Thursday. I agreed to stay home another day and wait for them. They never showed up and they never called. When I called them their mailbox was full and not taking any messages.
I called this morning (Friday), the phones are now working and asked what had happened but just got excuses. They said they would come today between 10 – 11 because I had other appointments and had already given up 2 days waiting for them. The never showed up today and they are not answering their phone.
All I really want is honesty. If they can’t come a phone call is polite. I’ve thrown their card away and won’t be calling them again. I also warn others that it might be best not to waste your time unless you have plenty of it to waste

Horrible. I did not choose this company, my «home warranty» American Home Shield did. This is the same phone number and company name but I see another business with the same name, different number and just as horrible reviews but I am putting mine here because this is the phone number I have used in communication with them. I do not know any names, either. Also, since they never showed up after standing me up blatantly twice, I have never met anyone. If you waste my entire day, then stiff me, and I wait till the next morning to call and «reschedule», then make me wait 8 days for the «rescheduled» appointment and STAND ME UP again, well, I can’t help myself for heading for Unilocal.Especially since this morning our «window» was between 8am and 10am. On a Saturday. So here I sat. I called at 11am to find out what was wrong and got the same VERY rude man on the phone with the same VERY obvious stalling lies. Then he hung up on me. I gave them a second chance and waited an extra week before I called the warranty company and told them what was happening. My mistake. Now the process starts over again and I’m 3 weeks in with a broken trash compactor and an oven that doesn’t heat. Please do yourself a favor and if AHS or anyone else tries to make you use this company do not agree to it and ask for someone else. Worst customer service ever.

A service tech came out to fix my washing machine. It took him three trips to and from his shop to finally get the right parts, then when he was done I noticed he had damaged my floor during the disassembly process. The floor was very new and I was fully aware of any little scratch on it. When he was done, there were gouges in the floor in the laundry room exactly where he had been working. He refused to take ownership and claimed they were there when he started. I would NEVER, EVER, EVER use this business again.

We called on New Years Day and Bobby was at our house within 20 minutes. He diagnosed the problem very quickly and said he would get the part needed from the warehouse and return to repair our refrigerator the next day. He fixed our refrigerator quickly and was on time. He even called to tell me he was on his way. Great service and we will call him again for any future needs.

My fridge went belly up at the worst possible time… on Sat. afternoon just as we returned from grocery shopping. My only saving grace was that I have an overflow fridge & deep freeze in my garage. Anyway, needed to get my main fridge repaired ASAP. I called The Appliance Warehouse the place I purchased it from and they were unable to get a technician out until Tues. So, I checked with Sears and same thing. So, I began to fumble through the Yellow Pages and came upon S & S. They advertised 7 days a week until 9:00 pm. I called, and the technician was out at my place within a few short hours. He was very professional and had found the cause of the failure quite rapidly. He explained to me what was faulty and exactly how much it was going to be for the repair. Lucky for me it was a common issue and only cost $ 229.64 parts & labor. They did NOT charge for the service call at all. The technician had to pick up the parts on his way back to the shop last night and told me he would be back between 11:00 am & 1:00 pm on Sunday morning. He arrived with parts in hand @ 11:30 am as promised. His repair was again very quick & professional. There were no hiiden costs and he used Factory parts only. My fridge is now cooling down and will be ready for use again in a few hours. I highly recommend S & S Appliance Repair… and Thank You!
PS: This unfortunately was a good opportunity to clean out the fridge & freezer.

Boris and his son came to my house this morning and replaced the heating element on my dryer. He was very friendly and knowledgable and a delight to start my morning with! Thank you so much for your prompt and excellent work!

I will always use and recommend Bobby @ S&S Appliance Repair. My washing machine was gushing water, he came ON TIME in the early part of the window he’d given. Then he found the issue was not the machine but a plumbing issue with the line coming into the house. HE DIDN’T CHARGE US A DIME. He said because he didn’t fix anything. when I protested that he still showed up, drove over, took up his time and his time should be paid for he told us «it’s not only about money». You’ve got my business, Bobby. THANK YOU!