Macy’s

Hey a big SHOUT OUT to the gang working in the Women’s Departments last weekend! I zipped in on Friday because I had a gift card, and what did I find? There were racks and racks of clothes on clearance! I took tons to the dressing room, and so were a lot of other women (I bought way more than I had planned :). The staff was doing great job keeping the dressing rooms cleaned and keeping up with the lines at the cash registers. I got home and wished I had bought a second pair of pants, so I zipped back down Saturday morning — not sure how they had done it, but EVERYTHING was back on the racks, in order, and the place was looking great! They must have worked their fannies off to make it happen. Everything looked awesome, and it made it so easy to shop and find what you wanted, (plus what you didn’t know you wanted, lol). I ended up with two more pair of pants! You girls Rock! (oh and thanks for having such an awesome sale!

This is about Macy’s Furniture (across the street from Galleria.) They have always been awful — snotty, condescending, incompetent and snide — but today took the cake. I was on the phone for 10 minutes just working my way through EIGHT long and complex phone menus, trying to buy a mattress. Then, when I finally got a live person, I asked her if they carry latex mattresses. Her response? «Are you going to buy a mattress today?» What, was she going to hang up on me unless I said yes?
I told her, «I don’t know, until I know if you carry them. Do you carry latex mattresses?» She ran me through the ringer a second time: «What brand?» Me: «I don’t know what brand. Do you carry latex mattresses, yes or no?» Finally she said yes. WHY NOT JUST GIVE THE CUSTOMER THE INFO THEY’RE ASKING FOR, WITHOUT THE PASSIVE-​AGGRESSIVE ROUTINE??? Macy’s Furniture gets NO MORE of my money.
UPDATE:
When I got there today (to test, not to buy!) the first guy (greeter) almost pounced on me, shouting a greeting (why shout?) Then he pointed me to the mattresses in a vague way, like he was disappointed in me.
When I got to the mattresses, I asked the second guy (who was dressed entirely too casually; in a wrinkled baseball T-​shirt, as if he were going to wash the car) if they had natural latex mattresses (remember, this is now the 5^th time I’ve asked this of Macy’s, even clearing it over the phone before driving all the way there.)
He said no.
I told him I’d inquired over the phone, and they’d said yes.
He then said yes, and pointed me toward several.
He waited until I walked over there and then he said, «But these are not natural latex,» and looked at me.
I said, «I am looking for natural latex.»
He said, «Those two over there.»
These people are insane.

Watch for deals!
This location is the only Macy’s I’ve ever shopped at in the Valley so I can’t even compare it to other locations as far as service experience or how big the store is but I’m sure their sales are consistent. There’s always some kind of sale going on at Macy’s. Occasionally they will have the One Day Sale, Friends & Family 25% off Sale, Green Monday Sale, Super Saturday Sale, Labor Day Sale, the traditional Black Friday Sale, Holiday Preview Sale… whatever they are named you are sure to find some doorbuster deals in these sale events. These are sales on top of the Clearance and already marked down prices they have going on.
I recently purchased some bath towels from the Martha Stewart Collection for $ 5.99/ea (original $ 16/​ea) and it qualified for another 15% on top of it bringing it down to $ 5.09/ea. And today I bought four holiday dresses that were marked down 80% on the floor bringing my total purchase to less than $ 40). The dresses were going quick. There were a lot of shoppers today despite the rain and wind we had this morning. If you can wait two weeks or so for a clothing item you like to be marked down and go on sale then that is the trick in saving. I’m not sure about merchandise in the Home section, though. Macy’s have their own private brands. When you see «Only at Macy’s», these brands are advertised in store and are exclusive brands. My favorite are the clothing line from Style & Co.
The store is clean and the staff is pretty good in keeping the merchandise stocked and arranged nicely. I do love their price check scanners in which you are able to scan price tags and tell the true price you are paying for the item (including discounts if you use your Macy’s card). The sales associates are friendly and helpful, the only thing, I guess, I am not happy about is the length of time it takes for them to ring each customer at the register… even when a customer is only buying one item. Sometimes there is only one associate in the register even though they are aware that the line is getting longer. Overall, though, I have no complaints and I fell under the spell of the Magic of Macy’s.

Ugly sweater event happening NOW! Treats and Flash a Smile free photos! What a fun time today at Macy’s Galleria!

Mahmood is the man you want to see, won’t waste your time, promt service and worked his magic at the cash register for 20% off coupon «I had». Friendly service and even a handshake. Story short, cool dude.

went in with wifey to get a purse for her sisters bday an expensive mike kors, asked for help had to wait for 15 mins than got less than stellar service, when asking for a gift box instead of getting one from another register, the lady said they have them upstairs an basically said we can go up there an get it ourselves after we just spent 250, than we went upstairs and waited for another 15 mins finally found one, and were like lets get outta here.

So I drove out to Roseville because I needed new maternity clothes and wanted to avoid Citrus Heights location at all costs. Ya no they don’t have Motherhood Maternity at this location. Major bummer! I had to wander around for quite some time to find an employee to tell me this. I decided to buy a new bra instead since I was here and had a gift card. No one was to be found in the lingerie section. I found something I liked and searched for an open register. Once I did though, the lady said her register wasn’t on yet so I needed to go somewhere else. The line for the only open one on the upper level was crazy. I’ve never been a huge fan of Macy’s, but when you have a gift card, why not get excited right? Needless to say, unless I get another gift card, I’ll stick to my proven places.

Went to Macy’s to find a suit for my wedding, I had no idea what I was doing. I have a stellar «best man» but I need something more. I was approached by a gentleman by the name of Moka and he asked me what I was there for… By the end of it, he had almost literally held my hand through the whole process and based on the colors I liked, he schooled me. I have never been so educated by someone in a store, not only that, his customer service is beyond any I have ever experienced. I always thought that I had pretty good customer appreciation, nope… He wins the gold. If you need something, I suggest you find Moka, he will go to any department with you and help you find what you need. He is an Executive Personal Shopper. That’s legit.

If at all possible, I try to avoid this store. On more than one occasion, I have received horrible customer service from a variety of different employees.
However, that wasn’t the case last Sunday. The normal store I shop at was out of my make-​up, so I went to Macy’s.
When in arrived at the make-​up counter, Julie was assisting another customer at the register. However, she stopped to acknowledge me and let me know she would be with me in a few minutes. As soon as she finished with the other customer, she helped me. Julie was fabulous! She was bubbly, friendly and changed my attitude about shopping at Macy’s. I will definitely be back to check out the customer service again!
Thank you Julie for your superior customer service! I appreciate it!

Not a bad place for this Roseville’s Macy’s store. The employees are much friendlier as I visited there. Their selections has been organized very well, so you can buy your favorite clothes, shoes, home items, and many more in no time.
Overall, Roseville’s Macy’s store is my favorite department store in the Roseville neighborhood inside the Galleria mall. Highly recommend!

Ehren from Urban Decay is a beauty killer! He breaths life into my face and I always leave feeling untouchable. My brows are always on fleek when I leave his chair. He will make you feel like a goddess and make your face sparkle! Ehren is fresh, fun, and not only does he transform he educates. He is to the point and honest. He’s not going to suggest a product he has not used himself. He will take the time to explain the benefits and show you the correct ways to apply. Bottom line he will meet all your beauty needs!

Customer service where are you???
So we went there to buy a suit yesterday. It was Friday at about 2:30 P.M. the store was pretty empty. We made our way to the mens suits, not one associate greeted us. Once we arrived in men suits we were having difficulty in finding the size that we needed, at the counter their were four associates talking, we continued our search. Still no one asked if we needed help. It was frustrating that we were ready to spend 300.00 on a suit and no one seemed to care. We eventually found a suit and went to try it on. no one at the changing rooms we just went in ourselves and after realizing the suit he tried on didn’t work we had to track down a sales associate who said they would have to special order his size. we declined. I felt like cutting my credit card up right there but decided to just leave. I am so disappointed

Barbara baine the nicest sweetest girl… she was super nice to everyone in line… took care of two people and voiced concerns. Super super nice.

This review is for the ladies at the Benefit Bar. Very helpful helping us pick out eyebrow wax & powder, demonstrating how it worked and even up-​selling their new eyeliner… which is to die for! I love, love the eyeliner, and wouldn’t have even known about it had she now recommended we give it a try, demonstrated on one of my friends, and let me sample another one for myself. Walked out with really crucial items to add to the make up collection, and a huge, complimentary tote!

I went into the cosmetics dept not really knowing what I wanted. Chanel is my favorite brand so I went to the counter. The salesperson asked me what I was looking for I said I have no idea. So we started chatting and he was very knowledgeable and listened but didn’t pressure me. He was honest and helpful. I then noticed his name was the same as my daughters. Paris. I will make sure to ask for Paris everytime!

Love this Macy’s store. All the employees here are really professional and polite. I’ve been coming here for years and always left happy. Today I went to go shopping for a bday present for my hubby. The lady at the cologne depertment upstairs was really nice. When I picked out the type of cologne I wanted to purchase she wrapped it all nice with the name brand of the cologne with a ribbon for no extra charge. Thank you Macy’s! You never let me down! 5 star shopping store!

Macys is by far my favorite store! I usually shop at the Roseville Galleria location because it’s the closest to me and it’s very well organized so it’s easy to shop. Plus they «usually» have great employees and management that are willing to help. I’ve been a Macy’s card holder for 16 years (I sound so old *sigh*) because it was a requirement when I started there at 18 (I worked at the Arden Fair Macy’s in Sacramento, CA as an INC Specialist and than manager) and have been shopping with Macy’s ever since. I’m now a black card holder so I get coupons often and with the new Macy’s wallet I love it because I don’t have to worry if I forget them. Now it just asks what coupon you’d like to use during checkout. :)
My favorite is when they do their shoe sale.

I love this Macy’s. Way more style n cheaper clearance items!!! Yay I’m here everytime I’m in town. Me from San Francisco !!!

Yess!!! Macy’s FTW (For The Win), Again! After countless stops and hours of shopping, we found daughter’s prom dress here. The selection is still pretty decent, I’m sure there was a lot more last week! With prom being the first weekend in April, we needed to find a dress quick! Sooner, the better! With that being said, get here soon or the selections will be slim to none.
Sure, we went to several bridal shops and boutiques, but what those places don’t allow, is to return or exchange a dress. Being a parent, you like having that assurance you can exchange or return, because with teens, things can change at a moments notice!
Christina, our cashier was ever so helpful! Although, I have a Macy’s account, I told her I didn’t want to use it. When she was giving me the final estimate, she tells us, «Wanna see magic?» I didn’t know what she meant as I watched her wiggle her nose (like Samantha on Bewitched) and she knocked off another twenty percent off our total. I was supposed to have a coupon but she let me have it anyway! Cool! I’ve shopped here before and I’ve never had an associate do that, reason being, I didn’t have my coupon!
Overall, it pays to shop around! This will be my last time I’ll be doing this, as daughter graduates from high school, bittersweet! I do recommend you shop around and who knows, like us, you may end up buying here!

This review is mainly for their PROM DRESS selection for which I was VERY impressed! They have a whole corner of the Juniors Department dedicated to them, and the selection was impressive with 100+ dress styles to choose from!
I was sent here by my Husband over the weekend with a challenge: To see if I could find any prom dresses for my Stepdaughter under $ 150. I of course knew this would be easy, but I decided to humor him and go. Of all the dresses I saw at Macy’s, 99% of them were $ 99. I saw one for $ 199 and one for $ 149, but the rest were $ 99 and this was with no sales or coupons which they ALWAYS have.
They had a ton of floor length gowns, above the knee dresses and everything in between. I also found a dress in almost every color! Black, coral, light blue, aqua, pink, etc. Perfect.
So thank you Macy’s for proving my point! I have never been disappointed with your selection and variety.
I would definitely recommend anyone out looking for prom dresses to stop by Macy’s. I advise against using their Macy’s card because I have has numerous bad experiences with their problem solving skills associated with the card both in person and on the phone, but that’s a story for a different day!