Indoor-Restore Environmental Services

I currently hired Indoor Restore to come do a mold inspection and report on a property my family and I started renting. We found mold growing in multiple rooms in our rental and they were able to help us find out what type of mold, how dangerous it was to us and our kids as well as the air quality in our home. Brian Vitter and Joe M. were so helpfully in getting us the information we needed as well as answering any questions we had during and after the inspection. I was worried we would have to pay a crazy amount to have this done so we could pursue against our landlord for not repairing these major issues, but with Indoor Restore that was not the case. I contacted Brian to find out what he felt we needed inspected and writhing minutes he had emailed me a quote ($ 198 was the price) and the following day they had Joe M. out to do the inspection. Joe M. was on time and very polite. He answered all questions I had as well as gave me advice on what he saw in our home. I checked there reviews and despite what Bad reviews I saw I went with them anyways and I’m glad I did cause from what I experienced these bad reviews are untrue.
Keep up the great work and awesome customer service! I would recommend this company to anyone in need of answers regarding there mold problems.

Inspection not very organized.
They came out to do a mold inspection, it took over a week to get the inspection back.
We finished all of the repairs that was reconmended and got it ok’d two days later we were just closing escrow and they came up with another estimate to fix more areas to fix.
That means that we have to extend escrow again.

I am mostly writing this review because I am surprised that they have a lower rating. I had water damage and a mushroom problem in the front of my house recently. I called several companies to get bids. I took time off work to get the bids. One of the companies was a no show and when I called to see why they quoted me the wrong phone number. Ya right. When Joe with Indoor-​Restore came out he was awesome. Joe was very knowledgeable, on time, very professional and friendly too. He put up some thick plastic barrier walls to seal off the affected area from the rest of my house and did multiple tests. Granted the tests cost $ 198.00, but it was well worth the piece of mind. The results from the tests came back within just a couple days! I didn’t end up hiring them but only because my insurance picked the lowest bidder and their bid was in the middle.

this company has horrible people working there brian and corry monoton no coustomer service skills you ask a question they don’t even pay attention to what you say and transfer your call to someones voicemail
it took me 6 days and 3 voice msges to get my report intrerpreted.
yes they are resonable to do mold inspections but everything else is not good

Beware these are con artists that change the name of their company and location regularly. Not only do they take their own mold samples and process the samples and repairs themselves (can you say conflict of interest?) but they are operating without a contractors license. Apparently it is sufficient to have a «janitorial service license» for mold remediation!!! After taking the samples and quoting charges for remediation they tore the cabinets out, the subfloor up (raised foundation) and then re-​tested and charged us more than double for the second remediation on the same house they were initially going to «guarantee» their service on. Naturally if you have no subfloor with a raised foundation exposing moist soil under the house to the interior, of which had to be closed up for 4 days, there will be an increase in moisture in a house. There’s too much to notate here. Check with better business bureau… Save yourself the time and money and choose a properly licensed company. I was so disappointed because I thought I had done my diligence checking reviews but found later that BBB has an overwhelming number of complaints for this co/​owner.

Liars! Beware. Barry who wrote a review for them is actually an Inspector!!! NOT A real review. Anyway he showed up to my house to conduct an inspection — took my credit card information and now they claim they can’t give me my results because I didn’t pay. Attached is a copy of my receipt. I understand mistakes but these people are LIARS. Beware. I am currently in contact with Sarah. Liars. STAY AWAY FROM THIS COMPANY.

We came home from a weekend away and our water heater had leaked all over our laundry room and kitchen. We dried it out or so we thought then about a week later came the terrible smell and my kids both feeling sick for no reason (it was the middle of summer). We called Indoor Restore and they made it very easy, we had air tests taken, got our results in less than 3days. Once we had our results we had no idea what they meant so we called in and spoke to Charles, he was very friendly and helped us understand what was going on and what was needed to fix our home. Everything was fast and easy. Thanks for all the help.