Incredible Pets

Amazing customer service from Jeff and his friendly staff at this Roseville pet supply. From the moment I entered until I left I was helped with patience and through knowledge of their pet merchandise. We have just added a four legged member to our family and are alittle rusty in the needs of a chewing 10 week old lab puppy. She has been on a grain free diet and I wanted only the best for our baby. Jeff helped me pick out all the right items for Grayce and even gave her a «puppy gift bag «filled with treats and toys. The cashier also discounted several sale items to an even lower price which is unheard of at the «big box pet stores». She also told me about their big upcoming sale in the first week of May. I do pet-​sitting as a living and I will gladly spread the good word about this Gem of a find for pet supplies. Keep up the positive work and thank you from myself and Grayce.

Excellent customer service, very friendly. The store is very clean, and the animals are well cared for. Minus one star because I purchased 1 oz. Of «live» blood worms, half were dead. And I got about one tablespoons worth, if that, no where near an ounce. I feel like I wasted $ 2.44

Excellent customer service! Very friendly and helpful employees. They also do price matching. Will I go back again? Hell ya!

Incredible Pets is a local chain but the stores are smaller and have a more intimate feel than Petsmart or Petco. My pets’ vet is nearby so I usually stop by this Incredible Pets when I’m in Roseville. They have a large variety of pet supplies as well as pet food. Staff is friendly and helpful! I needed a harness for my dog and wasn’t sure which one to get– One of the staff members assisted me in finding the best one for my dog. Since pets are allowed in the store, we were able to try a number of them on my pup, which was good! Prices are quite reasonable for supplies also. Great place over all!

Love this place. Great selection and even better friendly customer service. Recently, I needed a certain type of puppy food that they didn’t have so they offered to order it for me. I had it within 2 days ~ top notch customer service. I am a faithful shopper due to the great customer service. Additionally I have compared their dog food prices and they are one of the best around.

Customer service is top notch and they know their products. Will only shop here for my pet needs. The pet foods are very good quality and the staff can tell you all about each one. I do not mind paying a little more for something my dog likes and is healthy for her. The clearance items are a great deal if you can find something you can use.

I love this place because there is always good stuff on clearance out front. However, they normally tend to be a bit overpriced in comparison to other pet stores. The deals out front can be a steal, so I try to check it out often.

I could not love this store more!!! Excellent customer service, product knowledge, sampling program, etc. I recommend this location to everyone I know. Even if I didn’t live in the area I would still be a loyal customer. The entire staff knows me by name, I always feel so special every time I walk through the door! The prices are good, the speciality pet food selection is the best in the area hands down and the store is always stocked. THANKS GUYS!

If you ever wonder if real customer service is a thing of the past, just shop here. These wonderful young people treat the customers like this was a career and not just a transitional job. Everyone I have dealt with has been kind, knowledgable, and very helpful. This starts the moment you walk in the door. Shelves are stocked, store is well maintained, love this place!

Best pet shop ever, good quality food and nice staff. I go there for my husky puppy and get Fromm dog food. She loves it! Thanks

Very friendly staff! They offer to help you load it in your car if you are carrying a lot of stuff. I enjoy buying my pet supplies from this store, and seeing the guinea pig and rabbit makes me smile. Would come back again.

I have been to this store twice and loved the service both times. Within a few moments I am greeted and offered help (which I wanted).
I kennel my dog and needed advice on a bed/​mat for the kennel; it was suggested I buy a big blanket (because my dog likes to dig in the beds he’s had before) instead and if he tears it up I’ve only spent a couple of dollars, I love when it is suggested to me that I will have a better value buying a product elsewhere. That suggestion worked out great and I’ve gone back and purchased a smaller kennel as well (when picking a size the employee got down all of the kennels from the top shelf so I could see which would be best and was able to bring my dog to a second location to have him sized properly and purchase the exact one I wanted).
I plan on coming back for all my pet needs. Seriously have fallen in love with the customer service this company offers!

Never again. I have another favorite that I frequent. Went here because a friend said my cat would like a cat food they carry. Bought a dozen cans. No way. My cat didn’t like them. Took them back. Did I have a receipt? No. Sorry. I can ONLY get store credit and ONLY if I join their loyalty program. At least they carried one item that my cat eats, so I bought a bunch of that. But I’m never going back. I’m not impressed with the selection or the staff.

I bought my rainbow Lorikeet Iris here, I love her so much and she is an amazing bird, before I got her the staff at incredible pets would socialize with her, and taught her tricks and she came to love and trust humans, she loves to roll over and have her belly rubbed then she laughs and giggles all the time while hopping around, she dances when I play the guitar too! I am so lucky that my dad has found this store because I love Iris so much and she is just an amazing bird!

Ok. I’ve calmed down and had quite a few good experiences here since my last review. Granted, I haven’t had to return anything and I keep clear of the mice section. Long story short, I started returning to Incredible Pets at the recommendation of a friend who is very knowledgable in quality dog foods, and who highly recommended that I feed my kiddo the Earthborn Holistic kibble. This food is not particularly easy to find, but IP carries it and it is as reasonably priced as any other high-​end dog food. My dog loves it and is doing great on it! As recommended by most veterinarians who are well versed in nutrition, I alternate between the bison and fish varieties to keep the proteins as novel as possible. They also carry all of my cat’s foods; the grain-​free Fromm, the canned Wellness, and the Stella and Chewy’s. I especially love the fact that neither Fromm nor Earthborn has EVER had a food recall. Very rare.
Bottom line, this store is the only one that carries all 4 brands that I need in one place. I also get food and litter occasionally from Echo Valley Ranch in Auburn and VIP Pets in Lincoln, and I really like both, but neither has the selection that IP has.

We started patronizing this pet store two years ago. We have dogs who enjoy shopping with us, and the staff are always friendly and helpful. This location also has VIP Pet Care on weekends, which has been really convenient for us as we can get vaccinations and heartworm medications without having to make an appointment.
The prices on dog food are slightly higher than we could get online, but they have sales on a regular basis, plus it’s fun shopping in person as we can also pick out new toys and snacks for our canine family members!
The parking lot isn’t the best, and there are sometimes people pandering — a problem with the shopping center in general and not Incredible Pets specifically.
I recommend this store to our dog park friends, and to anyone looking for a solid alternative to big box pet stores.

When it comes to my dog’s food, I can be a bit of a snob. I am very particular with my dog’s food and he does not eat anything containing by products or fillers such as corn. Incredible Pets sells a lot of good brand dog food that Petsmart or Petco doesn’t carry. They always have sales and rebates on certain dog food which makes them cheaper than anywhere else I can find.

SO HAPPY i got to take advantage of their bi-​annual sale a few weeks back! We decided to upgrade our dogs’ food by going with a grain free and tried the Taste of the Wild which our dogs absolutely LOVE. It is however, expensive normally — $ 45ish for a 30 pound bag — which may not sound like much — but it’s pricier than Nature’s Select and the stuff we used to get from Sam’s Club.
BUT — during the bi-​annual sale — the 30 pound bags were only $ 32ish — so we bought the max — 4 bags! HOpefully this will last us til the next sale, doubt it but we’ll get close :)
The staff here is wonderful too — everyone is so friendly and helpful — and love that they have the VIP petcare in once a week too. We’ve only taken advantage of this one — for a rabies booster for one of our dogs, but it was quick in and out and very convenient! This is our new go to place for dog supplies :)

The staff here are all really friendly and helpful. I love that they carry some of the harder to find dog food brands like Acana, Fromm & Taste of the Wild, just to name a few. Really, it’s impressive how many of the nutritious brands of food and treats they have here. They also carry a lot of natural and/​or organic pet remedies, like for their paw pads, tear stains, etc. It can be hard to trust some of the brands at the bigger box pet stores– I felt much more comfortable buying those products here, even though they are a little on the pricier side.
Consider this place the «Trader Joes» for your pet.
Also, they have a whole rack just for samples of cat & dog food so you don’t have to commit to a huge bag that your pet might not like. I picked up a couple for my dog as treats!

I had my 2 doggies teeth cleaned here Saturday. i have not done much shopping here befor, but i just may start to be more of a regular. The staff is very nice and the store well stocked. The main purpose was to get my dogs teeth cleaned/​I was looking for
anesthesia free cleaning. I was out walking the dogs by the store and saw the sign for cleaning, went in and made an appointment. I was very comfortable after talking with the vet working with a company called Animal Dental Care They had 2 Vet techs doing the teeth cleaning. you can stay and watch or drop your doggie off and come back. ADC goes to different locations, but comes to Roseville at this store once a month.. They did a wonderful job, I will use them again for sure. it only took about 20 – 30 minutes. The store seems very organized. I also noticed they were having free samples of doggie treats. I like the size of this store, its not too big, not too small. Easy parking.