Devons Jewelers

I am so happy with the service and products I’ve gotten from Devons in Roseville.
Tony has helped me and my fiancé each time we shop. He is super knowledge and patient. You can tell he knows his stuff and genuinely wants to help find what you’re looking for. I recommend this store and Tony to three other friends who have all made purchases here. Overall a great experience!

I wanted to add that we have gone back to Devon’s to purchase our wedding rings and this second time around was just as good as the first. Go see Tony for your jewelry needs… you surely won’t be disappointed.

I don’t often write reviews but when a business impresses me I feel I should share it. I originally purchased a ring for my now fiancé in Chico and we had a prong break off so we took it in for repairs as we had a warrantee, when we brought in the ring they let us know that to have it break so soon there was probably a casting defect. Rather than forcing us to come in and constantly have it repaired they offered to replace it with a ring of the same design from their stock. They made it super easy, I have never had so little trouble using a warrantee in my life. Thanks DeVons!

I absolutely love Devons! The staff is so kind and accommodating. You definitely will not be disappointed with their service!

I saw a diamond bypass ring in the window and wanted to try it on. There were several employees when my mom and I walked in and no other customers. No one even looked up or said hello. I walked over to the counter where the ring was and looked at the salesperson at the counter (who appeared to be arranging display cases). She looked up at me, said nothing and looked at me like I was just bothering her being there. I turned around and walked right out. As I was leaving she called out «Oh ma’am I van help you.» No thanks, I will take my business elsewhere. I hate to give bad reviews but I have never been treated so poorly. I wish Zales in the Galleria had not closed as I usually shop with them.

I ordered a link for a watch custom made. I was promised it would be done in two weeks, so this morning I went in to pick up my order, and the guy working at the counter told me they didn’t have it yet; he still needed to drive to their jeweler’s and pick up the order. He then informed me he would have the link between 3 PM and 4 PM, depending on traffic. I returned at 4:30 and, to my surprise, not only did they not have my order, they said they didn’t have it because they made link a different color than the rest of the watch. It would take longer to correct the issue. They could have just communicated with the jeweler and myself to save me the time and inconvenience.

I never write reviews but I felt the need to on this place, because it’s been such an overwhelmingly positive experience. My fiancé & I checked their selection against other jewelry stores & not only did they have more quality merchandise, but the quality of their service was far superior to other store’s staff as well. No high pressure salespeople– period. Also the other reviewers mentioned «quotas” — well, they don’t have any here because it’s basically the only large jewelry chain that is completely employee run & owned. As it was explained to me, once upon a time it was family owned, but upon the death of the owner, he willed it to the employees, who are vested in the company. In other words, they don’t work like other stores where they MUST sell to get a paycheck. One more reason the service is great here. Maybe that’s why some people reviewing were offended that there wasn’t someone pouncing on them immediately? Personally, I hate that. I was married once before & got an engagement set thru Tiffany’s about 5 years ago, and while their stores & pieces are more high-​end overall, the selection isn’t as great & honestly you’re paying a lot for the social cache that comes with the name and the little blue box.
Ok, getting down to the details– we have been to the store about 7 – 10 times. We’ve almost exclusively dealt with Randy. I can’t say enough about this guy! He is awesome! Totally knowledgable, very personable, and never rushes you. It took us several visits to decide on an engagement ring. He told us the Tacori trunk show was coming up & that there was a bunch of inventory we could see all at once, since we were already leaning that way. It was WELL worth it, particularly because we wanted a less common rose gold setting and an antique style ring. We found exactly what we wanted, plus we got my fiancé’s ring & a free men’s ring for work (it’s his «stunt ring») & free Tacori earrings. Can’t beat that! Seriously, the trunk show is the way to go. When I saw it in person– … It is just the most beautiful ring I’ve ever seen. (Ask Randy about the rose gold 3-​stone Tacori ring with the emerald cut! He has a picture of it!!)
Fast forward 6 weeks after our engagement. Despite being SUPER careful with my ring (taking it off to wash dishes or clean, etc) I looked down one day to find a little chip in the stone near a prong. I was so upset & worried they wouldn’t fix it, I avoided taking it back for another month. We finally called Randy & he told us to come right in. He took a look & said, «Don’t worry about it. We’ll cover it & send it to Tacori to repair.» (Did I mention he ALWAYS remembered us?) It was done & back in Roseville in under a week. (Tacori is a CA based company– how convenient!) My fiancé picked it up & was again assured by Randy that the repair was on the house when he asked what we owed. (It’s usually $ 75!) not only that, when I got home to my ring that night, the stone was obviously upgraded & cut in a fancier pattern than the one I sent it away with. And what gal doesn’t love some extra sparkle?! They have two customers for life! Seriously, don’t waste your time elsewhere– these guys are professionals.

I received a bracelet for my birthday and wanted to exchange it for something more sturdy.
I asked to see there selection of bracelets and the salesman said to me «it’s over there in that case «I walked over there and saw a selection of 5 bracelets. None if them were of any interest to me. I waited for the salesman to acknowledge me and told him I would like to just return my merchandise. He looked at my receipt and told me that because it was paid for in cash I would have to wait for a check to be mailed to me. Apparently they don’t do cash refunds. I found that to be frustrating.
I did ask to get my rings cleaned and he did that without any question and I did appreciate that
It’s to bad they don’t have more selection of what I wanted. They lost my business to Tiffany & Co.

Disappointing, was checking out some watches and the salesman is not too accommodating. Asking too much questions on how will I pay for the merchandise without showing me any numbers for its price. I also am a buiseness man but I don’t act like this to my costumers. Maybe he made his quota that’s why he doesn’t need to make any sale that day… too bad…
Try to do your business somewhere else…

I’m back here again shopping at Devons as We speak! The staff is bring friendly as usual and they look very happy to be at work. I just bought a diamond solitaire necklace for my wife and shes gonna love it these guys are great they even dropped the price to help fit my budget.

This store was amazing. We walked in and they greeted us right away and asked what we where looking for. We told them that we were searching for a engagement ring for me and explained our budget. Unlike other places who still tried to make us spend more than we could afford or simply just looked down on us Devon’s workers happily worked with us to find my dream ring in our budget. They even approved my fiancé for a line of credit even though he had no credit history. I would tell everyone to make this there first and last stop if you are searching for any jewelry.

I thought that they had excellent customer serivce. And my husband and I were able to find very nice bands for our wedding for a great price. Sam and the other girl in there are super friendly. the only reason its not 5 is I wish they has a larger selection of women’s rings that were more simplistic and not tacori and over the top. But i’ll go back for sure for anything I may need jewlery wise

I would like to thank Tom Carson, Manager of the DeVon’s Store in the Galleria Mall for his excellent service and attention to detail. He was extremely helpful and knowledgeable and I look forward to working with him in the future for my jewelry needs.

My husband and I were shopping around local jewelry stores to see if we could find a nice anniversary present for me. We were highly disappointed when we went to DeVons. The reasons why: First thing we heard when we walked into the store was one of the sales ladies yelling at a customer on the phone, then we walked around the store and were completely ignored, when we asked questions about the jewelry they gave us no good answers, and when they quoted us on the price of a diamond we later found out that they had tried to charge us WAY more than the diamond was actually worth. I guess that when you have a jewelry store in the mall they take every opportunity to make you pay for their outrageous rent.