Cupcake A La Mode

They are closed now? They had such a good location, but it is high rent so I can see why they probably lost their lease.

I’m so sad. Came today with my daughter for «Girl Time» and the store is CLOSED. Out of business due to lease being up. I wonder if that’s why the previous reviewer couldn’t place an order for a party two weeks from now. They did her a favor by not letting her order and taking her money if they had any inkling that they might close. I am so sad.

I am baffled by the experience that I had here. I went in to order over two dozen cupcakes, two weeks in advance, for my son’s birthday party. The unfriendly blonde cashier said that they don’t do orders (even though it is advertised that they do in their store). I then proceeded to ask for four cupcakes to go from the case to take home and she said that she didn’t have a box for me. Whoa. Okay. Thank God Icing on the Cupcake in Rocklin was much more accommodating and friendly. Just wanted to let everyone know not to order cupcakes for a party here. Good luck with your business Cupcake a la Mode.

Used a groupon here today, it had expired June 30^th, 2015. The lady behind the counter appeared incredibly unhappy when she learned we brought in the groupon. She demanded I purchase all 6 cupcakes and pay an additional $ 8.60 on top of the$ 13 groupon price paid. I read to her the groupon rules about having a «credit» and then she demanded I purchase 4 cupcakes and pay the additional $ 1.08. It was uncomfortable to say the least. She threw the cupcakes into the box, landing them upside down, so although they weren’t pretty anymore, we still were able to eat them. Not going near this place again!

I will give 2 stars solely BC the cupcake was good. Not fantastic but it was good. Cake was moist and frosting which I do not like wasn’t bad. We got the piña colada.
Thus is why a low review. The middle aged blondeish lady behind the counter. Has no business in a cupcake shop. I kinda have the feeling she’s the owner/​baker etc, but she is so cold and unfriendly, kinda rude and uninterested in her customers! Who wants to get a cupcake from a grump!!! You should be smiley and bubbly if you are working in a bakery. Especially a cupcake shop…
Also. PSA do t go to «cupcake a LA mode» excited for ice cream and cupcakes. No such luck. no ice cream there…
Aweful name, considering a LA mode means with ice cream… Smh. Will not be going back. Too many other cupcake shops to either try or go back to with quality goods and friendly faces.

I’ve always had excellent customer service here. I’ve never been treated poorly as the other reviewers have described. I frequently come in for $ 2 Mondays. I’ve been in many times over the last year or so. Unfortunately, I’m not sure if I will be returning. The cupcakes are beautiful and frosting is always delicious, however, the cupcake itself is just not very good. They are sort of dry and have a funny taste to them (in my opinion). I usually end up eating the frosting and throwing the rest away. I’m not sure if I’m the only one who feels this way. I’m bummed because I really like going here.

I showed up during business hours, but they were closed. I usually appreciate the businesses I shop at to be open at the times they say they will be open. An emergency is understandable to be closed early, however there was no explanation on the door.

First visit but will not return. $ 3.50 each for cupcakes that were dry (as in leftover) with icing that was grainy/​sugary overly sweet. The flavors were non-​existent. One was supposed to be Amaretto and the other Raspberry. All we tasted was sugar.
On a Saturday evening, they had one small tray with a limited choice of flavors. That was it. When some guests walked in behind us and announced they had a Groupon, the clerk said «you can only pick from these…» not exactly a welcoming approach.
A cupcake purchase is a treat. A high priced treat. An impulse buy. Not worth it here.

I have been to cupcake a la mode a handful of times and sadly this past visit will be my last. I had purchased a groupon a few months ago and went to use it before it expired. When I let the lady behind the counter know I was redeeming a groupon for 6 cupcakes she just stared at me
coldly and there was a long awkward silence. I asked if I could have them divided up in a box of 4 and 2. She charged me for the extra box which I wouldn’t have had a problem with, but she did not put the little insert that keeps the cupcakes in place so my cupcakes ended up rolling all over each on the drive home. I will reiterate what multiple other people have complained about: don’t offer Groupons if you don’t want people to use them! Cupcakes are good, but not good enough to justify enduring the crappy customer service.

I give this place 1star not because of the quality of ingredients or cupcake…(although the frosting was mediocre at best — too dry and grainy) but the reason I’m writing such a bad review is because of the service I received once I stepped foot into the establishment.
Now, I have many years experience working in the customer service field, so with that said, I also know what one worker may endore on a day to day basis. Usually I am very respectful and try to help out as much as I can knowing the working position as stated previously. However, I was completely appalled by the associates behavior and lack of effort shown. I have never been to this establishment before so like any new time customer I had a couple of questions on how pricing and everything works whether you can order half dozen, dozen, is there any price break. The associate stated «you can get one cupcake… (Pause) «, and then I proceeded to ask if there was pricing in bulk. She was extremely rude with her tone of voice as if I was a burden or a trouble to deal with. I was the only client in the store at that time, it was clear I was a first timer, a little help would of been appreciated. As standard customer service protocol– your job is to maintain and gain high customer satisfaction. Making sure that your clients are your number one priority in establishing there needs and wants while also maintaining business. The associate was not only disrespectful, but clearly didn’t want to be there or do her job to the best of her ability… And as I have read in previous comments this clearly isn’t her first rodeo. Bottom line, cupcakes weren’t spectacular enough for me to want to endure the customer service received. I will NOT be going back to this establishment and I urge anyone else who is looking to try this spot out to think otherwise and go elsewhere. All you will receive is poor customer service at best a long with dirty looks, eye rolls, rude comments, abrasive attitude and product being thrown at you and miss handled. So please think again –and take your money elsewhere!

My most favorite place to get cupcakes. They are delish! My favorite is the French Toast Cupcake! MmmmmMmmmmm

I came here today to try the cupcakes and get one for my friend that just had a baby. I got the french vanilla I think and then I decided the try the flavor of the month cheesecake something. The lady working there seemed so unfriendly it was almost akward. No one else was in the shop and she had no emotion what so ever and really seemed like she didnt want to be at work or just having a bad day. Then charged me and extra .50 for the second box, it would be nice to be informed prior to be charged, so I paid $ 8 for 2 cupcakes, rather pricey. I will not be returning. Very disappointing in the lack of customer service.
I should have read the reviews prior to coming here, it seems I am not the only one to get the poor customer service!

I just left Cupcake Ala Mode with a sour taste in my mouth! I did not feel like an appreciated customer, and it seemed to be because I used a Groupon. Too bad because they have great cupcakes and a great variety. Don’t offer Groupon’s if you don’t like accepting them!!!

Cupcakes were fluffy and frosting was perfectly sweet. Compared to other cupcakeries I have visited, the cupcakes are on the large side — a good size for their price ($ 3.50 per cupcake. Mondays are $ 2).

I am a little surprised with the bad reviews on here. My husband and I stopped in on a whim. The place was cute and very clean. It was $ 2 Monday so we decided to get a few extra cupcakes for later.
These cupcakes are huge! The cake is very moist and the frosting was delicious and sweet (but not overly sweet!) I highly encourage others to give them a try! Now that Esthers is out of business I had to find a new place to find a delicious treat!

After I read all the dreadful reviews by people who were using Groupons I was a bit turned off and thought about just giving the Groupon I had to someone else or letting it expire. We were in the area and my Husband suggested something sweet I mentioned the Groupon and he said lets try it! So we ventured in around 11:15AM on this quite Saturday morning. Upon arrival we were greeted by a young lady from behind the counter I let her know immediately that we were using a Groupon good for 6 cupcakes she replied great you can pick anything you want! I was thinking Whoa! Not what I was expecting so we stared into the glass case with our big eyes trying to decide, they had a very wide selection. We started picking our cupcakes and even asked what the girl who was working behind the counter what her favorite was (Stuffed French Toast) so we got that one too! We had to pay tax which is always awkward because I wish Groupon would’ve just collected the 82 cents but hey whatever!
When we got home we dug in! We first tried the Mint Cupcake… it was amazing moist not dry at all and we were shocked it tasted like a mint cupcake. The next one was Nutella again right on the spot and very fresh… then we dug into the Stuffed French Toast now let me start off saying I do love snicker doodles and if you love those then this is the cupcake for you it tasted like french toast, snicker doodles and OMG I kinda wish we would have gotten more of that one! LOL we haven’t tried the other three but honestly I don’t think they will disappoint!
I have been to a well known cupcake shop in Sac which also frequents on Groupon and I can say these are 10 times better than that place, also we have been to a well known cupcake shop in Rocklin and while they are good these cupcakes just did more for my taste buds… I read some reviews on how they were too sweet etc. and to that I will say when you are eating cupcakes or any dessert for that matter sugar is usually what you are looking for! These cupcakes were not too sweet for us but maybe our sweet tooth is just a little sweeter than others who knows!
If the customer service and quality of cupcakes that we had today is what they are serving up there then they have earned 2 more loyal customers! Thank you Cupcake A La Mode for taking care of our cupcake craving today!

Bought two dozens. They looked fabulous and tasty. I was very happy and impressed when I first set my eyes on them, UNTIL I drove home. The cupcakes were huge and the packaging (box) was flimsy and not sturdy enough to hold 24 huge and heavy cupcakes. They tipped over and some smashed. Did not look presentable as when I first saw them. Then we I and my guest ate them, they were way too sweet. Everyone took a bite as samples and the rest was garbage. What a total waste of money. I’ve been to several cupcake boutiques before and they aren’t this sugary and sweet. If you like sweets, this is for you. I like the whipped less sweet frosting.
Will not come here again.

Sorry but this place makes me wish the other cupcake place was still around. The shop is really cute and I was really hoping to find a new favorite cupcake shop. Here’s my reasons.
Reason one: The cupcakes are just too sweet. Maybe it’s okay for some, but all I taste is sugar sweetness?! I’ve tasted the coconut, Nutella, and the chocolate mocha, but the only thing I taste is how overly sweet it is, not much of a flavor variable. It may be the mound of frosting that tops the dense cake.
On my first visit, I paid $ 3.25 a cupcake and a little over $ 20 for a box of six. Some may say it’s pricey, but these cakes are quite large and they are creatively decorated. I’d say the cakes are priced accordingly. Since I paid full price on the first visit and wasn’t impressed, I wanted to give the place a second chance.
Reason two: I am not sure if the lady who has helped me twice on my visits is the owner but I would prefer to purchase from people who are nice and friendly, or at least try to be I like to feel welcome when visiting, and I felt as if I was just bothering her. So, I refrained myself from making small talk or ask questions each time, because I felt pressured and she was probably tired. So, I ordered what I thought would be a good pick. Maybe it was an off day, but this is twice now. One too many, and I’m sorry but I won’t be back. Au Revoir!

Yes, there is a such thing as «too sweet.»
This place definitely serves cupcakes that are on the dense and super sweet side. The icing is a complete joke. It’s also on the dense side and overly powered with sugar. On the plain vanilla or chocolate ones I got, they definitely taste stale and not fresh at all. Talk about a hockey puck like top you can rip off of the top and throw against the wall.
It certainly doesn’t look like they have a baking crew coming in around midnight as it’s pretty much dead during their closed hours, so it’s safe to assume that the cupcakes and frosting are made the day before.
I think I’ll stick to Costco or Sam’s Club at any rate. Yes this place is expensive. One cupcake will cost you $ 3.25. I can totally purchase a four pack at Sam’s Club for $ 5.00 and those cupcakes are not only bigger, but taste better.
Let me rephrase that. You pay $ 3.25 a pop for a day old cupcake. But hey, at least they look pretty right? (insert sarcasm here)
It’s all pretty on the outside, but totally disgusting when it explodes in your mouth after you consume it. (That’s what she said.)
Okay that’s enough laugh tracks :-)
Given all the negative reviews about service and what people say about this place when trying to use a Groupon or other discount, I’m surprised this place is still standing and operates.

On my way to Bloom coffee i saw an elegant sign saying Cupcake A La Mode and knew i had to go there, upon entering i fell in love with the cute little pink shop, their Cupcakes are not only beautiful but also to just right, soft, sweet and not too much frosting like cupcake craving.
I bought their red velvet cupcake and now i have a constant craving for it, when ever i visit Roseville to meet some friends for coffee i stop at Bloom then off to cupcake craving. I love this place.