Caliber Collision

Four years ago my vehicle was in an auto accident. I had it repaired at the Caliber location on Auburn Blvd in Sacramento (formerly Golden State Collision). The quarter panel on the driver’s side needed to be repaired, in addition to other repairs as a result of the accident. My initial experience was less than satisfactory, as I had to return my vehicle twice after the initial repairs. The window on the rear driver’s side rendered in-​operational as well as finding seals improperly fixed. The winter after the initial repair (and two return trips), I found my trunk filled with water. I was told that seals in the trunk were not completed correctly and returned my vehicle to the Auburn Blvd shop, now owned and operated under the name Caliber Collision. After they inspected and made some repairs, I was told the vehicle and all seals were now repaired correctly. Last winter as you may recall was very dry and there wasn’t much rain; however that is definitely not the case this year. You can imagine my shock and frustration after finding my entire trunk filled with water late December. The area that holds the spare tire was completely filled with water and many items in my trunk were soaked. The interior of my vehicle smelled of mold upon entering as it was a sunny day. I contacted a manager with Caliber and was directed to return the vehicle to the Roseville location for warranty repairs. This initial drop off occurred on December 21^st, almost a month ago now. After about two and a half weeks, I was told numerous seals weren’t closed correctly and the vehicle was repaired. When I arrived to pick up my vehicle around 4:30 PM, there was water in the trunk again. Apparently after the vehicle was water tested at 11 AM, water got into the trunk again. I left the car there. I was told a couple of days later that there were additional seals found that needed to be repaired. Last Wednesday I was told my vehicle was ready again. I inspected the vehicle upon arrival and found the trunk and spare tire holding area to be dry. It was raining this day. I picked my kids up from school and went to the library for about an hour and a half. When I returned home, my husband looked in the trunk and found water AGAIN! The vehicle was returned to the shop last Wednesday. I was contacted on Friday and told there was a part needed for repairs that would arrive on Monday. I have yet to hear from anyone at the shop regarding my vehicle as of now… ONE WEEK since my vehicle was taken in for the umpteenth time for these repairs. This is definitely not the type of customer service I expected from a shop who is repairing my vehicle for errors they made, numerous times. I have been patient, respectful and understanding of the shop as this Roseville location wasn’t responsible for the initial repairs; however I am frustrated and tired of dealing with this. I would not recommend this shop based on their inability to repair vehicles correctly and their lack of customer service.

So after the whole fiasco of playing as the yo-​yo, I detailed my car once more (I always detail before anyone touches it) and came across a few things that upset me, things not there night before and may have occurred after the night detailing session or in the days after the interaction with CC. I’m pretty careful and very set in my usual routine of walking around my car to look at air pressure of tires, see that rims and overall wheels look good.
I do not curb, I do not believe in using my rims as curb feelers when parking or turning and with the chameleon color shifting paint and the fact they are exclusive releases from manufacturer I AM SUPER OBSESSIVE and am constantly aware of damaging them.
This doesn’t mean I can’t ever, won’t ever or haven’t ever in the past but I would stake money on my ability to keep them curbed free.
Upon the detailing later after CC stuff, I found curbed marks on drivers side front rim. I poked around some more and came across other things not seen the detail before.
I slept on my findings, I wanted to not approach the situation negatively and I tend to get blow off by other auto service places, they assume I know nothing which makes me laugh and get upset on the inside.
I called CC next day after my findings and asked for manager which also happened to be the one who was solely the one moving it or touching it je explains.
Perfect! Easier to figure this out right?
Wrong.
After being told how honest of a person he was repeatedly in the conversation, the excessive use of phrase became meaningless.
He was rude, caused me to have to speak up, nearly yell just to try and finish a sentence, and then telling me to «stop acting like child» and «when you’re ready to handle this like a mature adult…» are you kidding me? I honestly couldn’t believe how narcissistic and unwilling Justin was to EVEN hear me out.
He then said «you’re just trying to get free stuff from us…»
That was the cincher.
I was told I had no reason to be upset but obviously I did, that’s irrefutable. The only thing to figure out is who or when or where the event with damage occurred and whether or not it was even like that at CC.
After more telling me to «act like an adult» Justin, the manager then raised his voiced back at me while I was getting upset that my justified response to damage was of course, something to get upset at!
Justin the manager, then HUNG UP ON ME
After telling me to get a hold of myself and act like a decent adult.
My husband contacted CC vice president and regional president.
THEY WERE AWESOME. The people BEHIND the scene of CC are great corporate people who care about the customer service end as well as every else.
We arranged a meeting next day at different CC so they could see what I was referring to and so we could actually go over the 2 hours it was in CC care so I could decide if it happened there or if my husband gets denied future situations where he may be in driver seat lol, or if I had to mentally bash myself for this rim !
One thing Justin didn’t mention at all, was the pics of vehicle they do as part of their process, so we were able to see the mark on rim in their pictures with timestamp BUT the pics were not taken until an hour in and I was called for pickup around 2 hours after dropping off. My dash cam had already erased footage and they don’t have cameras on lot, but I have trouble swallowing the time frame. Justin did he pulled it into shop then essentially right back out. I truly believe what their computer marks as completed steps may not match the order in which the car was processed. 2 minutes top to pull in and out and bam… not going to do this work. call customer for pick up. …and then to wrap up entire work log, they have their techs do pics and odometer readings sometime after.
The vice president and regional contacts offered to see what their wheel people say and I said if they had suggestions I’d love to hear them but I did not expect CC to have the repairs done, I have no issue paying for repair work since I couldn’t prove incident happened with them and I don’t like getting work done for free since labor =time=money…no one should eat that.
I did not want «to get stuff for free…» we don’t do that! Husband let’s me drop so much into my car without a flinch and yet I’m going to scam CC for free work?
I wish I could rate corporate offices separate because THEY’D have stars from me. As for this PARTICULAR location, I will NOT be name dropping on the forums other than suggesting they don’t consider this location.

That quality of work is outstanding and I could not be happier with that! I had an issue with communication in the beginning but it was quickly rectified in speaking with the manager Tim and I’m leaving here a very satisfied customer! Thank you so much!

I had my car repaired and they did an awesome job, a service advisor named jesse was very attentive to every detail, I will definitely be back and recommend all my friends.

Thank you Justin for polite, professional and expedient service. I had some paint transfer on my bumper where I had hit a stucco wall. Justin took care of it on the spot, no waiting. thank you again sir.

We are very pleased with how thorough and nice these folks are. Our vehicle was in Great hands, and if we ever have any issues again, without a doubt we will use them and we’ll recommend them to everyone we know… Thanks Again…

Recently, AAA insurance recommended Caliber Collision to repair my back bumper, after I ran into a brick retaining wall with my car. The reviews on Unilocal sounded too good to be true, but I have always had good results from anything with high recommendations on Unilocal,so I went for it.
Aimee was my service advisor and was fantastic! She was thorough, cheerful, and worked with me like a real professional. She texted me updates and kept me in the loop at all times.
Once the bumper was removed, they found additional damage under it so had to adjust the quote, but they still kept it reasonable for me.
AAA cooperated all the way through, and I had my car back in 2−½ days. I was even given a ride home and picked up again when my car was done.
The work was excellent — good as new! My car seemed happy and even appeared to drive easier afterwards. It must have been psychological. Ha Ha.
So Caliber Collision is your go-​to place if you need auto body repairs!

So lets be honest — this is really not a place you want to go — Why??? Because that means that you have been in an accident. Having said that — should I ever have damage to my car again I know exactly where I will go. Caliber Collision.
I had the extreme pleasure of working with Sarah Wells. She was beyond amazing — She called me every day to give me a status of my truck. I can honestly say that never for a moment was I concerned about my truck because of how she kept me in the loop!!! Not only that she was so personable and treated me like a person, a friend, not client. She even took time to talk with my 7 year old and ask her about her Halloween costume.
I could go on and on, but so often good reviews aren’t written like bad reviews are and I believe people like Sarah need to be commended on her job performance.
Thank you Sarah for being so accommodating to my family! You are the best!

Six months ago I got into a fender bender in my brand new car and was sent to Caliber by the insurance company of the person at fault. They did a beautiful job with the repair. Just weeks ago I scuffed my newly replaced bumper while coming out of my garage and somehow managed to pull it out of place. When I got to Caliber I was expecting to pay somewhere around $ 200 – 250 to have this all repaired, but instead Justin, my service advisor, was able to have one of the Caliber guys pop the bumper back into place and buff the scuffs for FREE! There are still some paint chips and barely noticeable scuffs, but I’m not complaining. I’m a very happy girl. Thank you Justin and thank you Caliber Collision. You all made my day :)

I worked with a few of the team here as we had a brand new 4,000 mile BMW get rear ended and need about $ 13k in repairs.
The team at caliber were on top of it and amazing. My service rep sent me pictures and contacted me at least once a week to keep me updated on the car and once it was done I couldn’t believe the work they did.
I know the car will never be the same, but these guys did as good as anyone could to get it as close as possible.
I am more than impressed with the work!

I was in my first accident in over 20 years and had no idea where to take my car so I took it to Caliber on the recommendation of my insurance company (always a little scary). I worked with Sarah and she was amazing from the date of the estimate all the way until I picked the car up. She called me every day with updates and answered all my questions. They made sure I had the rental car all set up. They did EVERYTHING! I didn’t have to worry about one item. I picked my car up today and it looks better than it has in years. I would highly recommend Caliber Collision.

Excellent work and fast and made the process so easy for the customer. Aimee was the best, kept in touch with me throughout the entire process. I couldn’t of asked for better service or repairs. Thank you everyone there.

I am beyond pleased with how caliber has helped me so far! Bought a brand new honda civic only to be hit by a drunk driver in a stolen car 4 days later! Luckily the tow truck driver recommended caliber on galleria by green acres and I’m so glad I listened! They understand how nerve wracking a wreck can be and the emotional toll it takes. So far they have been so accommodating and they update me about the progress of my car and even helped me get into a rental car that I felt safe in (thanks Amy!) I wouldn’t take my car anywhere else in the Sacramento area (I hope I won’t have to)