Safelite AutoGlass

I am extremely disappointed with this location and their inability to do their jobs. My appointment was scheduled well in advance (over a week not including the time to purchase the glass from dealer). The day before my appointment I find out the incorrect glass was ordered and my appointment required rescheduling. After speaking to the manager, I was assured the correct part would be ordered and window repaired before my event (hence early scheduling). Repair tech came to my home, spent over 2 hours only to tell me that I would need to take my car to another Safelite shop 25 miles away because the job could not be completed. The technician was nice and tried to complete the repair, and I overheard him calling his manager a few times for instructions on competing the repair.
Long story short, use this location if you have time to waste and don’t mind driving around the city to have a basic repair completed. I would recommend the management ensure each technician is familiar with the repair to be performed PRIOR to attempting the repair. Offering customers apologies for wasting their time and money do not mean anything. Save the time spent apologizing and focus on doing your jobs correctly — the first time!

I contacted Safelite b/​c they advertise they come to you. My teen daughter’s back windshield was completely busted out by some vandalism in our neighborhood on a Thurs. I was told they could not come to me (after I made the appt to repair w/​my cc on file) and they had to order the part so the work would not be completed until that following Monday but they will put a temp window so it’s still drive able. I was cool with that as long as she could still drive her car. My husband had to drive from Sugar Land to Rosenberg to get the plastic put on to prevent water damage — that’s all the plastic was good for b/​c the car was not drive able. I was told they would completely vacuum all the glass out but he told my daughter during installation that they don’t and told her she needs to vacuum the inside of the trunk too.
Very disappointed, will never use them again.
update 1÷21÷16
after the survey /​i completed around Jan. 6, I get call from them in 1÷20÷16 (about two weeks later). Janet left a message, apologized and then offered to clean the glass. Did she really expect that I still have glass in the car after just under 3 weeks? It was much more than just the glass left in the car. It was the fact that the CSR who scheduled the appt lied twice. Told me that she could still drive w the plastic until the part came in and that they don’t come to you to do the repair, you go to their shop. I thought I was mistaken but then I see the commercial where they replaced onsite so the lady could watch her kids game. false advertisement and I bet I paid them same price even though we had to drive to them TWICE.

Having a windshield replaced on a new vehicle is a bummer but Safelite quickly put my concerns and worries at ease. From my first contact to installation, they were professional, knowledgable and efficient. The facility in Rosenberg is spotless and my technician, Ryan, did an outstanding job. He took great care of my car and the job and experience exceeded my expectations. I would certainly recommend this facility and I am one that is not easy to please. Thank you Safelite!

Although I live in Houston, I chose this location because I wanted it done immediately and the locations in Houston all had 10-​day wait times. I drove out to Rosenberg and had fantastic service, it only took them about an hour, and my windshield looks flawless. One concern I had was my registration/​inspection stickers, EZtag, and rear view mirror — how were they going to get them off and put them on my new windshield? I left that up to them, and it looked just like it did on the old windshield. I couldn’t be more pleased. I highly recommend!

2^nd windshield in a year courtesy of Houston’s dirty highways on my Honda CRV. Safelite’s booking and delivery process were painless, I had to wait about 10 days but that was OK for me this time. The technician making the job was knowledgeable, well trained and with good quality equipment. Job was made flawlessly. Good job Safelite and hats off to the implementation team overall.

I had my Honda Odyssey 2011 windshield replaced almost a year ago. Had to go back few days later as I can hear loud wind noise & can’t communicate inside the van. The wind shield was replaced but there is reduction of wind noise but still not happy. Couldn’t take the van again due to busy schedule. Now noticing that the rubber lining is peeling off around the windshield. Not very happy with workmanship.

Fast friendly service but the product sucks. If you have experienced this please call them on it. I went to get back in my truck after the installation and noticed something funny about the new window. If has waves in it and looks terrible. I compared if to the other factory windows… No waves. Yes it s smooth to the touch but it is IMHO an inferior product and much cheaper. Definitely not worth the $ 335.00 they charged me. I would recommend taking your window issues to the dealer next time. I will. Check out YouTube Safelite vs factory glass

Decided to get a new windshield to replace my husbands old, cracked, dinged and etched one for this birthday on the day of his birthday. Yeah, last minute gifter here. I called expecting they would need a week to order one and that I would have to think of gift plan B but to my surprise they not only had it in stock, they could also get it done the same day. They sure did deliver. It took 45 minutes and everyone was professional and courteous. I would highly recommend them to others and will definitely use them again in the future.

Scheduled for windshield replacement between noon and five, the tech Steve S. showed up early and went to work.
I was /​am impressed with his work ethic. He had my windshield replaced in less than an hour.
Very careful of the vehicle paint making sure he protected the vehicle at all times.
Can’t say enough about Steve and Safelite.