Castle Dental

I was scheduled for am 11:00 AM appointment. I arrived about 20 minutes early to fill out the paperwork, etc. There was no need to arrive early. I waited over 2 hours before being called in for x-​rays. No one ever bothered to give me a status of my appointment or why there was such a long delay in seeing me. The staff seemed more preoccupied with lunch plans than the patients. When I finally get called in for the x-​rays, the tech tells me that they are having problems with the x-​ray software and have been having problems for the last 4 — 5 days. Why they did not inform me of this as I waited for two hours in the waiting room is beyond me. As she calls for technical help to get the computer working, I’m looking around at other patients being worked on. I must say a feeling of doubt and concern came over me. There was such lack of professionalism. The dental assistant I observed seemed bored, and not really attentive to the patient. At that point I walked outside and made an appointment with a private dentist on FM 359 (Dr. Cook). What a difference! I am writing this one day after a tooth extraction and preliminary work on a root canal. I have zero pain and was able to chew normally. The pain never happened. I hate giving bad reviews but I think it’s important for the public to know what to expect. Also, I hope this helps Castle Dental regroup and introduce better office /​patient relation policies. The dental insurance I had only covered expenses at Castle Dental; I am cancelling my dental insurane.

This company has no idea what Customer Service is all about I need to get new representative unacceptable behavior

$ 29 cleaning my butt.
Be prepared for a ton of up sale here. My teeth supposedly needs a deep cleaning and they refused to do a general cleaning. In my opinion that is just false advertising.
You have been for warned.