Doubletree Hotel

So on June 18 – 19, I would go down to the pool with my family. A big fiesta party going on all day on Saturday and Sunday. I asked people if they were hotel guests and they said no. Basically employees with hotel cards let all their relatives come and overrun the pool. They left beer cups in the jacuzzis. Kids eating hamburgers in the pool. Looked like redneck Hispanic thrashing the pool. And they they all grab hotel towels and leave. And we watched them drive off in their cars. So my family didn’t get to use the pool. Don’t stay here. It’s overrun with employees relatives who trash the place and then PAYING hotel guests get the short end of the stick. If I could post pics I would of the trash they left and all of them driving off in cars. I told management probably 20 towels were stolen in front of their security cameras. They didn’t care. Don’t stay here! Redneck Hispanic non-​paying hangout for employees!

I never write Unilocal reviews, but my experience at this Double Tree has compelled me to do so. My family and I stayed at this sad excuse of a hotel for two days, and I have to say, what a disaster. Upon entering our room, we noticed that the bathroom shower head was leaking, AND the bathroom ventilation wasn’t working. We decided to just suck it up, even though it was a Hilton.
The second day, the ceiling was LEAKING and we got locked out of our room because some incompetent employee neglected to record our extra day extension we requested the moment we checked in!
The hotel’s only saving grace is Michael, who was the manager for the night shift. He apologized for the inconvenience and offered us free breakfast and an upgrade to a suite, but we were already leaving in the morning. We requested to have the second night’s stay waived and he complied.
But wait, there’s more. When we checked out of the hotel, my dad went back in to get a receipt; we usually never do that. But Double Tree never ceases to amaze us because they charged us for two days even though Michael promised us the second day free!
Double Tree, stop hiring incompetent staff and get your act together. Oh, and maybe spend at least a tiny fraction of what you did for your ballroom on the joke of a fitness center you guys have.

1 star for clean rooms good pillows 1 Star for personnel and breakfast area 1 star for all over
I take off 2 star for Ricky front desk manager
He need to be trained for body language
And need to learn not to make mad people with his fake smile I have family members working for
Hilton, Hampton inn and doubletree as diamond member for years never gonna return to this hotel again because of his fake behavior, watch Ricky Ferreira

I woke up to some questionable bug bites on my leg, so I googled, and it may be bed bugs! Ewww!!! Check your beds before you get in them, and if you see bed bugs, get out of there! I loved the cookie! Customer service was good, parking situation was good, no one was at the desk when I checked out, maybe no one is there at 4:30 am?
They did change bedding the next day, so at least that was good… but check your beds, not all rooms may have bugs, but you may end up in one that does! One star because bugs = eww!

My stay was beautiful! I stayed here with 12 of my other coworkers on a business trip in March of 2016 and we stayed for 5 days 4 nights. Beds were extremely comfortable and the hotel was conveniently placed (or vice versa) across the street from a shopping mall!
Most of the workers were so sweet and they were accommodating. The lady in the bar area was really nice when I came to her every morning for coffee.
I’d highly recommend this place if you’re ever in the area. Some of the workers weren’t too nice to my other coworkers, however luck must have been on my side and I got the good end of the stick. :) I’d come back if I’m ever in the area.

In our imperfect world, things go wrong. What sets a business apart is what they do to fix those things. The heater in my room was broken. Within 10 minutes the technician was there to fix it. My chicken dinner was overcooked. Within 15 minutes I was served a nice salmon dinner and a free glass of wine. They ran out of their awesome cookies. They offered to bring one to my room once more were made. Service like this is so rare, especially three times in one evening. I am very impressed and will be back as soon as possible.

Hotels decent but the customer service could be better. Issues: 1) Checked in and call immediately to report a broken window & was placed on hold for an extended time (almost 10min). Someone obviously was smoking in the room because I also had to report a smell and a grocery bagged smoked detector. 2) called to order food from room service… for 15−20min no one would answer. 3) I woke up the next morning for the breakfast buffet & no one was at the front desk. I wandered the hotel for 20minutes before a guy slowly appeared out of a an office to the side of the front desk… turns out you had to walk to another building but mind you there were no signs.
Overall, not satisfied.

I stayed at this hotel last night. Very good for the price. Rooms clean and well kept, beds very comfy and no outside noise which I appreciated very much. Didnt take pictures this time but trust me rooms are clean and up to date with flat screen, mini fridge, coffee maker and microwave. Will stay here again. And the breakfast buffet was awesome as well good selection and fresh food.
The only complaint I do have was that the check at clerk was not friendly or welcoming. Seemed like «just doing my job and goodbye». No smile or greeting whatsoever.

First time checking in last night, check in was easy and hotel was clean stuff was very helpful and professional. And of course they have the complementary cookies which are the best. The rooms was clean and spacious. I would stay here again.

I stayed for a night at this hotel. Check in was easy and I of course got my
Warm, delicious chocolate chip cookie. The floor set up is weird here, I was on the 3^rd floor according to the hotel but it really was the 2^nd. My bed was extremely comfortable and the room was a great size. The ceiling in the bathroom did look like it Needed a paint job but the bathroom was nice and spacious as well. Only other complaint is that they have a banquet hall so parking was limited.
Oh and the express breakfast room service where you put your order on a door hanger and they deliver at the specified time is an excellent idea. Breakfast was delicious.

This place recently underwent a renovation and addition. Work seems to be done as I didn’t see any construction. The older side was renovated… but when compared to the new, anyone could see the difference but that’s why it’s called new. Rooms were overall clean. Service was fine. Typical checkin and checkout. The cookies at checkin were a nice add on. We went back for seconds. Hotel parking was pretty big… but be mindful when dropping bags. I would get the room first and then park. If you are on the other side, it’s a short walk buy carrying lots can be a pain. There’s a guy with a golf card who will help bring you around if you are far… but it’s nothing out of the ordinary. We didn’t hang out here much… just a place to sleep. Never turned on the tv for the 4 nights we stayed.
We stayed in the older side for two days and then moved to a newer room. When checking in, ask for a room on the newer side. I would stay here again… but we did check out early to move to a property in WeHo. Just got tired of the traffic in and out of the city.

It’s been a while since I’ve been to this place. I was impressed with the new building. The only thing that they need to work on is the dining area. That needs improvement and more kid friendly. You have to walk to another building for breakfast but that’s okay. I wish it wasn’t as dry (breakfast). Excellent service by the employees.

Had my wedding here last Saturday and if I can give them less stars I would Antonia Wu who helped me with the year of planning was so unorganized I don’t even know how she has her job title. The whole year I pretty much did everything myself I was the one to ask her when I was meeting with my baker, when I was doing food tasting, when I was picking linen and so on…
The night before the wedding I checked in went over to where my ceremony was going to be at the new garden area to find out the grass had been pray painted when I asked about it I was told it was still wet that’s why it looked this color by the next morning it would be dry and it wouldlook different. I also asked to see the ballroom I booked for my reception and found out it wouldn’t be set up until 1 hour before my dinner started because Antonia booked my room for a pageant. Why she would do this? Who knows when I booked this room back in January of 2015
The day of of course the grass didn’t match. I also noticed the napkin colors I picked were pink instead of what I picked. My guest were suppose to get a complimentary drink on bride and groom and Antonia said I didn’t pick that package the staff was coming up to me asking me for vouchers that I never received. But most of all the smell my reception area smelled horrible like rotten egg when my maid of honor asked why it smelled that way all they said was it didn’t smell that way in the morning.
When I went to cut my cake with a gifted knife set I provided they couldn’t find my knife and they also lost a gifted toast glass that had mine and my husbands name on it. I will NEVER recommend anyone to stay here or have an event here. They are disorganized and don’t value there guest at all!

Room was fine, shower water pressure was great. Room not ready when I arrived but was ready when I returned from an appt.
Parking is not plentiful or convenient if you are in the older section. My only real issue is the way they take your CC if you are using one in their restaurants. It’s a swipe handheld machine that forces you to complete your transaction (including the tip) while your server is standing next to you waiting for the transaction to complete. Whether I’m charging to my room or using a card, having someone stand there while you fill out a tip is not comfortable.

the good: pricing was fair and the hotel was recently renovated. pretty clean and spiffy looking. not far from Old Pasadena and Monterey Park. shuttle offers free rides within a 5 mile radius (which covers several In-​N-​Out burger locations and the awesome Asian community in Monterey Park). we got upgraded to a massive suite for our anniversary. laundry available (but not free). free wifi. nice pool and hot tub. staff was pretty friendly too. shopping right across the street and some regional buses stop there. there was a piano (in the lobby of the older part of the hotel) which I could sit down at and play (I have zero musical talent, but do enjoy attempting to play piano).
the bad: we were initially told the shuttle covered a 10 mile radius and LAX, but neither of those were true (perhaps the website changed since we had booked, but a notification would have been nice). there is a shuttle bus to LAX that you can buy tickets for, as we found out.
the ugly: breakfast at the restaurant was mediocre — prepackaged cereal was the best of it. then, we decided to get room service on the morning we were leaving, so I left the room service menu on our door at 10 PM. our goal was to have the food delivered at 6:30. I woke up at 6 the following morning, and the menu had never been taken! I called down and had to place our order over the phone, and it took an extremely long time to get there. when it did, it was downright depressing — the toast with butter was the highlight. my omelet was soggy and had an odd texture, while my wife’s breakfast sandwich was equally sad. the delay also cut into our travel time getting to LAX (still early, but a little too close).
thanks for the room upgrade, and the location is nice, but man, the food needs a major overhaul.

Stayed last week for business. All was fine until a midnight visitor showed up… a 2″ cockroach. Managed to kill it but was concerned about his buddies. I took pictures and the next morning requested that housekeeping move furniture out from wall and vacuum thoroughly. I returned 7 hours later and same trash was still hanging out behind night stand & sofa
Another trip to front desk same pictures & request before I would be back from dinner. 2 hours later same trash nothing cleaner. So much for «making it right» for Hilton Honors members. Unfortunately I have to stay here again at the end of the month

After leaving San Fran to stay with a friend in LA proper for a couple of days, we moved on to the San Gabriel Valley for the last leg of our Cali trip. I found a great deal on this particular DoubleTree and booked it immediately, led to believe that the hotel shuttle would take us within a 10 mile radius (apparently, it was only a 5 mile radius) and also to LAX at the end of our stay (not true at all.). While the hotel itself was recently renovated and close to Old Pasadena and Monterey Park, which we loved, we were left a bit disappointed. The pool and hot tub were lovely, and the complimentary upgrade to a suite for our anniversary was much appreciated, but we would not have booked this hotel had we known we would be taking Über as much as we did.

BAD ATTITUDES AND NO CUSTOMER SERVICE! We’ve been staying here for almost 8 weeks due to business and every single day we are amazed at what a (excuse my French) sh*# hole this place is! Allow me to explain (and I’ve been updating every time something good or bad happens:)
— The bar has a 5 – 7 happy hour (thumbs up), but the bartenders are rarely behind the bar because they have to grab customers’ food from the restaurant which is across the hotel. (Thumbs down)
— No complimentary breakfast. If you want breakfast it’s $ 13 but the food is just decent.
— The ahi tuna made SIX of our people sick!
— The shower head wasn’t attached which made it super difficult (because we got stuck with a handicapped room twice!) We do not look handicapped nor did we request those rooms and the hotel was not full.
— Three times now we’ve asked for simple things to be brought to our room and all 3 times either it wasn’t what we asked for or just no one ever came up.
— Twice I asked for the room to be cleaned only to come back to an untouched room. When they do clean it, it’s done within 20 – 30 minutes and looks good, though.
— One of the morning servers SHOOK HIS HEAD at us! That was completely unacceptable and rude beyond belief! Nobody did s%#* about it either when we brought it to the manager’s attention.
— No view. Meh no big deal if you’re just on business.
— The front desk told me $ 5 for an extra hour for late checkout, but when I went to request that the next day a different front desk girl told me $ 10 and the manager would not accommodate. Someone else got told $ 20.
— If the TVs aren’t out completely they don’t keep signal very well. The channels cut out constantly.
— Same with the wifi. Forget trying to work here.
— The afternoon front desk girls are nice. The guy has been helpful. One of the girls helped us when we had to change rooms because the A/​C was causing us to feel sick. (Mildew & mold much?) I think her name was Chris? She didn’t give us any trouble and was pleasant.
— Dryer in the laundry room tosses clothes around in hot air but DOES NOT DRY THEM. Shouldn’t waste your $ 1.25 on the dryer. Just hang them up.
— Vending and ice machines constantly aren’t working and will take your money then not dispense anything.
— My boyfriend just ordered French onion soup and they gave it to him in a styrofoam cup! No bread or anything, just the soup in a cheap, thin, styrofoam 12oz cup. PANERA does better than that! Presentation is everything. When we asked what the hell, the Asian manager who barely spoke English told us (with a bad attitude to boot) that that is what it comes in which is not true. He bought me the soup the other night and it came with bread, balsamic vinaigrette olive oil dip, and in a nice hot bowl on a tray with a napkin, silverware, and water. So the manager lied.
— We got the turkey club trio and it came on rock hard, STALE whole wheat bread. All the other times we ordered it it came on nicely toasted white bread. I should’ve sent it back but I’m just so exhausted arguing with this place.
Again, AWFUL customer service and NO consistency at this hotel what so ever! We have never been so insulted by a hotel. I would rather drive an hour than stay here ever again. Too bad they don’t have zero stars on Unilocal

Thank you Adam (front desk clerk) for inspiring this review with your horrible, lazy and unprofessional conduct. You are a perfect representative for this hotel. This place is a disgusting train wreck. I refuse to walk barefoot anywhere within these walls.
Before arriving I called to confirm this was our group’s hotel. They said they were not hosting our group so I called my colleagues who confirmed that yes, it was the right place and the employees are idiots. I asked for a roll away bed or an extra set of blankets. I was given the blanket you see in the picture. I asked if it had been torn, Adam tells me they simply cut a big blanket in half to make two smaller blankets because they were running low. Adam you are a genius. This review is already too long, so please just look at the pictures. They will tell you everything you need to know about this roach motel.

I know I’m supposed to write about the hotel and the hotel room, but I have a feeling I’m going to veer off topic and end up raving about their complimentary chocolate chip cookie…
We decided to stay here because it was close to a wedding that we were attending in Rosemead. By the time we arrived at the hotel, it was a little after midnight because we were driving down from the Bay Area. What I really appreciated was that there was a security guard driving around in a cart, and he gave us a ride to the front doors of the hotel. It wasn’t that far in distance from where we parked our car to the front doors, but it was very helpful especially with all our luggage and considering how late it was.
We had two rooms, which I thought was clean and nicely made up. My sister and I are really paranoid about hotel rooms so we do a really thorough check with the bed. It was all really clean. They had complimentary soaps, shampoo, conditioner, plus other amenities if you request it. My only complaint honestly was the toilet. One, when it flushes, it makes this loud sound. I swear, the toilet is roaring. Two, the toilet randomly runs. My sister and I had just fallen asleep at 3:00 am when all of the sudden, the toilet makes a loud sound, startling both of us awake. Aside from the toilet, I was happy with my room.
A plus, you get free wifi.
The housekeeping was very nice and accommodating. When we asked for extra towels, they were happy to supply us with what we needed.
Upon checking out, the front desk was very helpful. We wanted a copy of the receipt and they were very willing to print us a copy. The woman gave us a few of their complimentary chocolate chip cookies.
I have never had their chocolate chip cookies before. My cousin who had stayed at Doubletree before, could not help but rave about them. I wanted to see what the fuss was about. He was not lying.
The chocolate chip cookies have the right amount of chocolate chips, some oats, and walnuts. I loved the combination of sweetness and the slight saltiness of the walnuts. It’s the perfect chocolate chip cookies. And what’s even better? When I received them, they were warm and the chocolate was melty.
Enough about the chocolate chip cookies. From what I saw, I did think this hotel was worth the stay.