Apex Car Rental

I do write Unilocal review to help others and business. I have gotten so much help from Unilocal review so I should do that same. My review is the as truth as it can get.
First of all I am feeling very uncomfortable writing this.
Okay this is my experience from this place. This was the very first time I had rent the car in my life. As always, I went to Unilocal and looked around the rental company and came across this place. Then I called and lady helped me. She is very nice and everything just went well and after 10 min I was able to get the car. Then this gentlemen went over the car with me including current scratches rather briefly. Then I got the car… Until I returned the car, I was the slowest driver and safest driver in the planet. I drove very slow and I just went to work and did not stop at anyplace. I was as careful as I can. Then I returned car then lady went over the car and look underneath of front car and said «here is scratch» Did you hit the car to somewhere? I said «definitely not» then she goes this car is low it is easy to scratch when there is bump on the street. It is good that you have insurance we will claim about this…” and I said «What??? I do not want anything go through insurance which I even do not dream of doing it.
Then she said» oh it’s okay we will not claim for it” Well, here are several problems
1) Before rent the car, why not gentlemen did not warm me that this car is low very careful when street is not in good condition.
2) Why not Lady offer me different car? Car a lot taller than this one. She said more expensive… Would I have paid more to get taller car? Absolutely YES. I am a very sensitive when comes to using other person’s product and I get very stressed. So Yes I will pay more for less stress.
3) Why not take pictures of cars and send to my phone or email so I can compare after I return the car. If they took 10 pictures of different area of car and I came back and see the different then I will admit my mistake but if that’s not the case then how can I say «No problem just use my insurance.» You know every time use any kind of insurance they will contact you and usually there are side effects to it. I do not want to go through that. You just never know what will it happen
Summary
I do understand that lady and gentlemen is working hard and had to do what they had to do, but this really made my feel uncomfortable.
I tried best I can to take care of the car and ended up like this is not really good deal. I had to go through lots of stressful driving while I was driving this car.
Q1. Would I go back to this place again?
A I am sorry probably not. I am too afraid to drive any of cars from there.
Q2. Would I rent the car again?
A Yes if I had to… I mean no doubt it was convenient to have a car because my work require lots of stuff in car. But I would make sure and take pictures of every parts of car. Not only the outside of underneath the car and tire and everything.
Suggestions:
1) When you go over the car make sure do with same person when you rent and when you return. It can get really confusing.
2) get taller car so will not get accused of scratching bottom part of bumper car.
3) Get older car– I have suggested to give me older car so i will not have pressure but they said it’s okay…
4) if it’s local and just few days then use Über, I had wonderful experience with Über. I paid only $ 20 total for my trip… If I did use the Über for everything then probably I end up using $ 50−60… Car rental of $ 32… You know if this was coming I would have use Über in hurry.
The longest Über wait for me so far is 4min

Great customer service and fair fees. They also appreciate customers when they come back. Highly recommended.

Very poor experience with apex auto, I got a vehicle for 1 day and they charged me for 2 days because I brought it back one hour difference. The young lady who is responsible for fees is very rude and demanding. AVOID APEX

Amazing prices, great customer assistance, and nice cars. Can’t get much better than this!

One of the few car rentals that will make you want to come back again in SGV. First off, the employees are nice and friendly (Annie and Troy) great customer service. I was getting my car repaired at a body shop in El Monte, they picked me up and dropped me back off to the body shop when I returned the car. The only complaint I have is the office could be cleaner, but I mean you’re only going to be there for 10 minutes anyway so it doesn’t really matter. Overall, I would come here again if I need to rent a car again, highly recommend!

Rented a car from them last summer and couldn’t have lucked out with much nicer car rental company. I’m guessing it’s family owned, but all the staff were very friendly and sociable. They were able to get me a decent vehicle in short notice.
This place will be my main rental place whenever I’m in town.
Service, quality and value are tops all the way. The 3 people I saw working there definitely know how to provide it all.

What a great place to rent a car from. Troy, Annie and John are all super friendly and courteous. They have great rates here. They made my experience here super easy. I’m all about supporting great local companies, and this is one great local rental company that I will be going to from now on. Thanks guys!

great place to rent a car. they always have a car available when i need it. the cars are clean and they give great prices for the day and weekend. troy and his team are very helpful. Thanks!!!

Every time I rent a car from them, my experience has been very pleasant. The staff is friendly and the service is quick. The cars are clean and in good working condition.

The most unethical car rental company. I had to file a complaint with BBB. See the full detail of the complaint @
There were no cars available even though the person I spoke to promised me a selection of cars just ten minutes prior to my arrival. Then surprise, there is only one car available. It is a car with prior damage on the front bumper. Regardless, they rented it to me without disclosing this damage and demanded that I pay for it when I returned the car. I had to pay an extra $ 800 on top of the rental fee. I would never rent from Apex ever!

rented a car there a month ago. got excellent service from Annie, really made me feel at home. very low rental rates.

By far the best experience I’ve had with a car rental store. They have a great selection of cars to choose from, as well as VERY HELPFUL car rental specialist. Came in on a Tuesday and spoke with Annie. This young lady sure does know her stuff. She got me scheduled in for a vehicle rental fast and at a very competitive price. Great selection. Competitive prices. All in all makes APEX, APEX!!!
And since I’m writing this review after returning from my trip, I’m happy to report that the Hyundai Annie set me up with drove like a champ!!!