Enterprise Rent-A-Car

Great service
Great attitude
Friendly smile
Always welcome
Thanks Juliana Harn (this is my second visit) as long as Juliana is around enterprise has a customer for life.

I still haven’t received my refund. Since I got overcharged in mid February and now is almost mid April.

I’d give it a zero but not an option. If customer Service is no longer key for large companies whom started small and grew on those bases than we need to support the smaller companies. We aim remind those that once were small why they became huge. I could name names but overall it’s a team effort and well if we have to rate the team this team stands behind its Assistant Manager supported by its Manager whom at first said he had no knowledge of the situation. I guess making anybody accountable is not in the near future so we will aim to hurt them were it counts, their pockets. My recommendation is try another location, this one sees you as numbers not people. Until the correct management is put in place it won’t change. Hope this review helps anyone in avoiding with dealing with disrespectful employees. Save your time and insurance Referal and go elsewhere.

Friendly people who are always being fair and fast with customer service. They are professional, get me in and out very quickly, and provide cool cars everytime. Ok, sometimes they’re standard cars, but hey, they are pretty much brand new. The last one even had less than 10k miles on it — yes, a Dodge Dart, but i was already familiar with its sportiness.
The people there have been helping me for the past two years, so I’m a regular! They asked about how their sevice was every single time, so it showed how they cared about feedback, and the acial experience.

Called first thing in the morning at 8 am and was on hold for 20 mins. She tells me they have no economy car except compact available at the moment. I reserve to pick it up in a hour and everything was done. By the time I got there to pick up the car, they tell me there’s no cars available and told me to go to another location to pick it up. So much for making a reservation! You would think they save the car for me instead of just giving it to another person when I made a reservation. Also people that picked up the phone here, I talked to 2 girls and they don’t sound too pleasant.

Be very cautious with this branch and people there. They held me responsible for a hairline scratch that I had overlooked during the inspection of the rental. It was not right that they were not marking the existing dents and scratches on the car to begin with so I could be informed before the inspection. Instead, they are making you responsible if you overlook one of the scratches or dents. This was not the process with my experience from other Enterprise offices where they already marked the known damages on the contract. I even questioned the staff that why were those scratches and dents not marked on the chart and he said, «Those were not considered damage.» Then what am I responsible for??? It was drizzling and gloomy on the day when I was inspecting the car at around 5:30pm. It was already ridiculous for me to inspect the car in the rain with water drops on the car. How could you expect me to see that hairline scratch on the car? Avoid this branch at all cost! I never had any problems with other Enterprise offices before. I think I will be renting elsewhere from now on.

Amy was fast and friendly! Very satisfying car rental experience. Highly recommended.

With my short visit here, the lady who helped me was quick and efficient. She was friendly and relatable, which is what made it a more of a positive experience. Will come back to this one next time I’m in this area!

I left my gate remote on the visor of a vehicle that I returned on Septemeber 2^nd after a week rental. On September 3^rd the vehicle was rented out. I called to retrieve my gate clicker on ⁹⁄₃ and was told that the customer did indeed have it and that basically I’d have to wait for however long it takes the customer to return the car. The retrieval process is absolutely absurd. It’s basically a «Welp, the customer hasn’t decided to return it». Which is b.s. It has officially been 2.5 weeks that i have been waiting for my gate opener. In the meantime, I cannot access my property without it and I have to walk from the street at night to gain access to my property. This jeopardizes my safety. I can’t load anything into my yard because I need the gate opener for that. At this point I will have to contact my landlord who is out of state to provide a new one. Which is hassle for a process that should be simplified. I don’t even care anymore at this point if it is returned because I am over the nonchalant customer service and lack of sufficient procedural process. It took 2.5 weeks for me to find out that I should have initially filed a lost & found report online and that was only after I contacted the corporate office. Suffice it to say, I will not be renting with enterprise anymore and will be taking my business elsewhere.

I had to rent a car for a couple hours & the guys here made it a simple straight-​forward experience.
I called in to confirm availability, showed up an hour later to pick up my car, & was out of their office w/​a car in about 15 minutes. Returning was even simpler — you can even buy gas from them instead of making an additional trip during the time you have your car.
Super easy to work with & great customer service — my new go to place when I need to rent a car.

I had a pretty good experience here. Colleen picked me up at the body shop that I was at and brought me to the enterprise office. I did call ahead to let them know that I would be needing a ride. There was another girl here, but I don’t remember her name. They were super efficient in getting me in and out without making me feel rushed. With my work schedule, I was actually at the enterprise office a few minutes after closing time, I apologized but they were very understanding.
The only reason they’re getting 4 instead of 5 stars is because when I went to drop off my vehicle, I called a couple hours ahead to see if I could schedule a ride back to the body shop and they said it was fine. But when I arrived, there was only 1 person working and they could not leave the office. I was sent to the Main St location instead. The guy working at the time was very apologetic, which I appreciated. But if they knew they were going to be short staffed I feel like they should have just sent me to the other location in the first place!
All in all though, friendly staff and good service.

It is rare a car rental place would receive top rating, from my collective car-​rental experience. However, at this moment, this rates gets no less.
Overall: I just returned a 2-​week long rental, and from beginning to end, this branch has sustained a high level of customer service throughout.
Lot/​Selection: As previously referenced by another reviewer, yes, this location has the smallest footprint of all-​Enterprise-​time. With that said, do not be discouraged by size (in this case), as this is the branch that rescued me – and had 2 vehicles for me to choose from, without a reservation – when «the largest Enterprise lot in Los Angeles» (as the Pasadena branch on E Colorado called themselves) couldn’t provide me with one until 24 hours after my requested reservation. This location also has surprise vehicles that pop up. (When dropping off my rental, there was a Porsche Cayenne GTS available for rent; and this isn’t even an Exotic Collection branch. What a pleasant sight.)
Pricing: I rented through an insurance company and they were willing to work with the daily rental allowance (including tax) so I did not have to pay out of pocket… ZERO DOLLARS. Major kudos – Thank you greatly for this! (Note in regards to debit cards: Yes, they take debit. There are different terms w/​debit transactions, if you’re willing to provide additional information and provide funds for them to hold, but it is a valid payment method here.)
Customer Service: From the moment I stepped into the door, it was a peaceful, easy, friendly experience. Michelle assisted me in the beginning; she was efficient, got me into a car quickly and professionally. Shek followed up with me 2 days after I initiated the rental to update that the insurance has approved. Insurance approval was a given, but follow-​up calls like this is indicative of quality and care. Shek also handed my return and was even able to return my car to another location with ease.
Thanks again and I hope everyone has an equally great experience.

Bad service — so upset with that. They said pick up in an hour for 3 mins drive and never show up. But they apology to me because they was so busy.

I was directed towards this location by my body shop guy. Very quaint, typically 2-​person operation.
The wait time for pick up (at my body shop) was kind of long, but understandable since there’s only 1 person driving around picking up/​dropping off. The drop off time wasn’t too bad, about a 15 minute wait. I suggest calling ahead before you drop off your rental to get a better ETA.
The car selection: American base model vehicles and some compact Toyotas (Yaris, etc.). Not a wide variety, but then again, it didn’t matter too much since I only needed one for a week or so.
Cleanliness of cars: The interior was kind of dusty with foot smudges in several areas. The exterior, not bad, a little dusty looking, but ok.
Customer service: Friendly, personable.
Tip: Might be worth your while to pay for the added insurance coverage. You never know what may happen and it would suck to cover the damages to a rental car.

It’s a small lot, so make sure you have a reservation. There is generally a good selection of cars, like Corollas and Fusions. Last time I was here, the car they reserved for me was at a different lot and someone drove me there to pick it up.
I really like the service I’ve received. In a prior visit, I had to cut a trip short because of a family medical emergency and the lady was kind enough to offer me some gas credit. I didn’t end up using it but thought it was a nice gesture.

Yep, color me surprised that I would give a car rental place 5 stars. I would say Enterprise gets 4 stars, but the bonus star goes to Shek (who I believe is their assistant manager) for above & beyond customer service.
My cousin visiting from Hong Kong was in LA for a couple of days and wanted to rent a car (what a brave soul, wanting to drive around in LA). I didn’t know too much about international visitors renting a car and expected the experience to be quite annoying since as a local, renting a car is a pain in the ass.
Here’s what Enterprise provides:
— no additional fee for drivers under 25 (but you must be over 21)
— no additional fee for adding additional drivers to the car
— If it is a 1 way rental: $ 100 drop off fee on top of whatever the car rental per day fee is
— For international drivers: you must purchase the full liability insurance including roadside assistance, etc… (I think all the insurance stuff adds up to an additional $ 28-​ish/​day); Roadside assistance is nice to have: 24 hr/​day for flat tires, locked keys in car, no gas, towing, etc…
— No International driving permit necessary (though YMMV because the Enterprise website said you need to.) as long as you have the current license from your country of residence
Overall price tag ended up being about $ 350 for 3 days of car rental (yep, pricey because of all the extra requirements. but the cheapest price we found in the area; Enterprise also price-​match w/​5% discount to their competitors)
Shek (who also spoke Cantonese, making the transaction even smoother between all of us) was extremely patient and accommodated all our extra requests with ease. He even threw in a free upgrade to the car. Even my cousin was astonished at the great service she received. This branch is definitely my 1^st pick for car rentals in the future.
The nays about this branch: closed on weekends & world’s smallest parking lot

Originally at the branch on Main, but came here to pick up the rental car.
Pros: fast transaction.
Cons: lacked in customer interaction.
As long as you can get me in and out, preferably quickly, I’m happy.
Thumbs up.

customer service sucks!
I placed my reservation online with a double upgrade promotion code from Costco a week before I was scheduled to pick up the car. I received a call the day before my scheduled pick-​up date to confirm my reservation, and I told the guy that my reservation has a CONFIRMED double upgrade. He said: oh, just bring a printed receipt from your online reservation and your upgraded vehicle will be here waiting for you.
so, I show the next morning only to be told that «they don’t have any upgrades available». But the manager was kind enough to offer me a double upgrade NEXT TIME.
next time? THERE WON’T BE A NEXT TIME!
Enterprise SUCKS! I’m going back to my Hertz GOLD!!!
P. S. when I went to return the car a few days later, there was another customer who also had a CONFIRMED UPGRADE, but was being told that they don’t have any upgrades available.
** an after thought: I’m going to call Costco and tell them that Enterprise is not a good business partner and they need to partner up with Hertz or Avis.