Chestnut Hardware

You want to support local businesses but sometimes it’s just not meant to be.
I went to Chestnut hardware seeking service for a Troy-​Bilt string trimmer. I left with $ 60 in parts and thought everything was well in hand. Shortly after bringing them home I noted I had a fuel line that needed replacement so back to the store. Replacement fuel line service and spark plugs ran another $ 60 and I waited about a week for the return of the machine. Picked up the machine again and brought it home only to discover that the replacement reel purchased on my first visit released string uncontrollably making the machine unusable. It was back to Roselle Park (my 4^th trip for those counting) where I was told the bump release mechanism needed replacement (another $ 12 bucks). I brought it home again but the machine performed no better. The uncontrolled release of string was still happening. Well I called Ted and he said it sounded like a entire new head would be needed at a cost of another ~50−60 dollars. He said he would order it and call when the part was in. After a week passed I called and spoke with Ted. He said, with annoyance, that the part wasn’t in and that he would call when it arrived. I let another two weeks pass. When I still had not heard anything I called again and the owner Ted had «nothing on his list» about the part and had no recollection of ordering something. Because I apparently am either partial to eccentricity or just thick in the skull I brought the trimmer in again (my 5^th visit to this place for this particular tool). Ted showed it to the mechanic who suggested I purchase the same parts I bought on my first visit. When I said that those parts hadn’t worked and that he had suggested a new replacement head for the trimmer, he said «I can’t help you anymore. You should try Lowes» Whether he couldn’t or simply wouldn’t he apparently didn’t understand that I had gone to him since he was listed as an authorized service center for these machines and that I had wanted to support a local business. Well I cannot recommend him for parts or service. I spent more than $ 125 with him, made 5 trips to roselle park, paid for parking and still don’t have a working trimmer.
Sometimes supporting the local place is a lost cause. Pass on Chestnut Hardware now and in the future.

Local landmark and for good reason – nice, honest person who does very good repairs on lawnmowers at fair prices.