Skin Secrets Med Spa

this place is the worst. they never answer their phone, so you can’t make an appointment. it’s been months. don’t waste your time nor money here.

If I could give this place a ZERO, I would. I was truly disappointed by the utter lack of knowledge of this staff. They have one laser — the Alma diode — and didn’t seem to care that the Alma diode laser is not appropriate for black skin. Also, there is no Dermatologist just a «doctor down the hall» affiliated with this center.
When I went for a test dose and it hurt like hell! A day later I had 2^nd degree burns from the test dose!
During my first and only visit, I asked what I thought were simple questions: what kind of skin care would be appropriate and inappropriate to use before laser treatment, name of a numbing agent they could recommend. All I got were vague responses. They did not seem the least bit knowledgeable about laser treatment. This was very annoying to me and bells started to go off in my head. To make things worse, one staff even recommended that I do my own online search! Well I did and found out all too late that the only appropriate laser for black skin is the YAG. These people seemed to have no clue. Though I did chose to come to this location because it was close to my home, I will say that if you are a woman of color — you should think twice before coming here. There are other reputable medi spas that have far more experience working with black skin and the Alma diode is the WRONG laser for you!
My other problem is that you should never expect that if you call the office during business hours that they will actually pick up the phone. I spent one saturday calling for 2 hours straight with no pick-​up.
The only good thing I can say is that the staff seemed friendly and the other customers that came in seemed satisfied.
Update —
I was surprised to discover today that Unilocal has an interesting practice of filtering reviews with some long winded and convoluted reasoning to justify their practices (smh). Until today, I didn’t know others had written poor reviews of this place for months! So if you don’t see all the other negative reviews then scroll to the bottom of my review and click FILTERED and type in the captcha code.
Update #2
I found a review on Google Reviews for this sham business by someone named Kelly Young and it just goes to show that this business tries very hard to inflate itself. Clearly this silly Kelly Young has not read the Unilocal reviews. I seriously doubt this business is in good standing the BBB and as for Groupon continuing to promote their services, well that really reflects poorly on Groupon given all the complaints and requests for refunds. I included this update because if what Kelly Young says is true then apparently the «Doctor (?owner) is a surgeon with 2 private practices and privileges at the best hospitals in Maryland.» This is scary indeed because if this is true then I think the State of MD licensing board would be interested to know that one of its licensees is negligent and harming patients. Since that review is on Google Reviews I have to assume it is true but it if anyone knows for sure that it is wrong information then send me and email… Just food for thought.