Canton Car Wash

So this place really doesn’t clean your car that well and they do not have a focus on customer service. I literally had to wait 20 minutes today just to be let through the gate. The management here constantly tells me that the barcode should read through my window. I explain to them it doesn’t so I had to walk in for them to check my account for no reason. Management here is pathetic and really inexperienced. They do not assist customer with issues and also take no responsibility for actions on their immature and underdeveloped process.
This place does a decent job at actually cleaning your car. The young lady at the gate (by the name of Shareen) is delightful and did a great job of explaining services. The great thing is the place allows you to clean your own car there with their vacuums and cleaning products. However, they offer you «clean» towels that are almost always soiled and dirty. The staff is either young or does not speak English. There are many times I have to go home and make sure I put a good coat of wax on my car to remove any swirl marks.
Their management is either really young or immature minded. Other than the young lady Shareen at the gate there really isn’t any special about their customer service. Their hours are somewhat inconvenient outside of the summer months.
Shareen made the trip pleasant however this place has mediocre service and less than satisfactory cleaning services.
I have a monthly membership but it’s only because I can write it off on my taxes.

Let me start by saying they did a pretty. Most of the staff not all were friendly and responsive. I paid $ 60 and was told I would be getting detail. Wasn’t expecting much but my car needed some tlc. There was a small amount of adhesive on the dash from a hospital visit after they were done. I asked if threat could be removed. I was told that would be extra or only part of a $ 205 package. No thank you. There were also there were also spots not cleaned and I only inquired about this one in particular. I spent an hour waiting for an extremely mediocre service & will not be returning.

Tried this place again after a bad experience in Canton. Fail again. Left and went home to do it myself. First, the guys who direct you in never presoaked the car, the brush on the passenger side wasn’t spinning when I pulled in, when I got out, I sat so long I had water spots everywhere, then realized the entire side of the car was still dirty. Now I know I’ll get the standard response, but would never come back… even for free. Back to Eastern Avenue… At least they care.

Worst car wash ever! My vehicle still had a lot of dirt on it and they didn’t do a good job with the interior. I paid $ 5 extra for hot wax and rain x but didn’t see it. I had to get a rewash and it wasn’t much better. The guy doing the tires used a scrub brush instead of a sponge so my wheels were not shining. What a waste of $ 42!

Hit or miss… Today was a miss, the interior back of my car was completely missed. Convenient location but wished it was more dependable.

First to preface everything, in order to upset me, you really have to screw the pooch. I will say one good thing, the staff was courteous but I gave this place 1 star because I couldn’t give it no stars. I usually go to Auto-​Spa in Cockeysville but since it’s nice I put the windows down, opened the roof, turned up the radio and figured I’d take a ride… bad decision! Without a doubt the worst $ 40+ I’ve ever spent. Tire «shine» was anything but, didn’t even look like my dash or console was touched and they forgot the scent until I told them about it when I was getting ready to leave. I actually came home and cleaned my car and re-​did my rims and tires. I am happy however that «the question» of Auto-​Spa or Canton Car Wash?” was finally and definitively answered. I’ll stick with Auto-​Spa all day, every day.

Waste of money for an uppity car wash that offers a lot of different services, but how many do they actually do well? I didn’t want to commit to this car wash without trying it first (by purchasing the membership); so my boyfriend and I went with the platinum interior and exterior was for $ 37 dollars and an additional $ 5 for the rain ex. This place is super gimmicky. My bf was impressed with the way it looked and all of the different stations, but after all was said and done, he regretted bringing me here. We spent $ 84 dollars for two vehicles that received mediocre/​rushed jobs. May work for others, definitely doesn’t do it for me. 2 stars because the ppl there are nice and you get to clean up after them, with their cart full of sprays and towels available to you.

Fast service exterior looks good but interior is horrible looks like they didn’t even touch it

Fancy car wash!
You out your car in neutral and it takes your car through the car wash automatically.
After the car wash is a hand-​drying station and if you pay for full service, you pull into the detail station next.
Employees hand vacuum and detail the interior of your car while you pay inside and chill at the bar.
They have refreshments and TVs inside as well as free wifi.
The place to come if you’re feeling high class or if your car is REALLY DIRTY and your short on time or space to clean your car yourself!
They also offer memberships and members have perks/​discounts and etc.

Let’s start with the fact it took almost an hour. I had to point out issues twice and got so frustrated after it still wasn’t right I just left. 40 dollars for a platinum what a joke. My rims are still not clean. They didn’t even wipe out the cup holders. You point out issues to the person w the microphone I assume to be the manger and they sigh and say are you serious? I guess I’ll fix it. Yet they clearly are not capable of doing so. You hustled me for $ 40 canton car wash. I can assure you I’ll never be back. I’ll also make sure to let everyone I know how terrible your service is. It’s really sad you have such a great concept. You just fail to manage your processes.

Tad bit of a language barrier because my Spanish is crusty beyond belief. but the CCW crew is a special group of customer service oriented individuals. I like a lot!

I had to face the truth. The wife wasn’t going to clean her car. I started looking at professional detail places and was staring down the barrel of several hundred dollars for a mini van. Passing the canton location several times, I figured I’d look up the prices. $ 37 +$ 3 for it being a van isn’t bad for a interior and exterior clean. We pulled up in line and was greater nicely. The gentleman outside explained everything car side. We went through a automated wash and was hand dried. After that we were told to pull into another spot where we left the vehicle and they wiped out the inside, vacuumed, cleaned the glass and polished the wheels. It was confusing in the wait area because we’re you pay looks like a Starbucks. I would like to see more direction from the employees of where to go and what to do. Most seem Spanish so communication isn’t great. I figured out that I pay at the coffee bar and waited in a nice little area with tablets for kids until the vehicle was done. They called over the intercom for our car and we went out. I wasn’t happy with the interior service. They didn’t clean under the car seat that I was instructed to loosen specifically for that. Some cup holders weren’t clean and t appeared to be rushed. They fixed the issue though and 10 minutes later I was satisfied. Overall I’ll come back again but I feel this place needs some tweaking to become a 4 or 5 star spot.

Got my mini-​can washed last wkd and am impressed with the job performed by this business. I love how you go through the old fashioned drive through wash and then it is hand cleaned out and wiped from that point. They even took the time to vacuum under my all weather mats which I appreciated. I do wish they would have cleaned my mate but I won’t be a brat. The place itself if very modern and welcoming. Free wifi and stations to connect to the net. I love that there is a very nice barista on site whom is the person you also pay for the wash. You can watch your car be cleaned and the prices are reasonable. Service was thorough by speedy and this will by my new car wash spot.

Used a groupon. When I pulled up and showed my groupon the girl was insistent that the groupon had already been used — but it hadn’t. She wasn’t real excited when I said that I insisted she call a manager to discuss. Instead she just rolled her eyes and said she would process me as a free wash and reminded me she would not do it again. I wasn’t real impressed with the way she handled this ‘new’ business.
The wash was good, they hand dried my car and it came out clean. Nothing fancy though. Not sure if it’s worth the $ 20 price tag for an automatic wash.
The PRO however (which may make the wash worth its money?) is that they have ‘do it yourself’ bays for vacumming and cleaning out the interiorr. The provide free vacuums and free towels. That was a nice plus.
I work in the area, so I may be back if I’m in the need for free vacuum and use of towels for interior cleaning. Otherwise, I can get the $ 20 wash at the gas station for $ 10.

I haven’t seen the outcome of my car yet but everything I see indicates it will be great. Nice facility, offers free pastries, nothing gluten-​free unfortunately. Coffee costs but juice provided. Free WiFi that isn’t bad. Cashier guy doesn’t have much personality.
Chris a young guy is apparently a lead here, the guy is everywhere and seems customer focused.
Curious where their workforce comes from. I’d have thought there was plenty of people in this area looking for work. Maybe not.

I bought a membership over the summer, to the tune of $ 55 per month. I liked the idea, but in the end I was left disappointed in the staff and quality of the service. I’d had decent service from their original location, but this one doesn’t rate. Every time I went for a wash, I ended up pulling into the self-​service area to satisfactorily complete the job.
In the end I lost patience with the lackadaisical attitude from the employees and the lackluster service. I won’t be back.

I’ll start by saying that I usually don’t use automatic car washes, but my car was extremely dirty from the drive down from NYC and having to drive on a farm through mud and grass. I passed this huge car wash en route to my hotel and thought why not give it a shot?
I paid for the least expensive (exterior only) wash and went through the high tech wash bay. Immediately after exiting the gentleman told me to pull into the drying bay even though I didn’t pay the extra cost for it. In the drying bay there was a team of people who spot dried the car, vacuumed the interior and wiped down the dashboard and windows. I noticed that even though they worked quickly they were very careful, especially in cleaning my painted rims.
I see that i’m in the minority here with my 4 star review, but all i can hope is that the car wash has had a magnificent turn around in the last month. That or I caught them on an off day. Regardless, if I’m in the area again I’d have no reservations returning. They even have free vacuums, compressed air, and cleaning supplies for the people who don’t pay for the more expensive all inclusive services. The entire property was clean and inviting and all the staff I interacted with were friendly.

Although they have shortage of staff, and not much organized but I think in such a short time the make your vehicle ready. For Inside I would advise to stand there with boys and girls and if they miss something remind them.
I complained to the manager about not drying my floor mats and he apologized and since than they have done wonderful job.

DO NOT USE CANTON CAR WASH!!! Please read…
So, I figured I would try the new Canton Car Wash in White Marsh… BIG MISTAKE!!!
I paid $ 42.00 for the Platinum Car Wash and was nothing but disappointed! My car was «finished» but there was brake dust all over my rims, dirt on the floor and seats, and dirt all in the compartments, which should not have been there after $ 42!
I talked to the manager about it and long story short I ended up paying an addition $ 18 to upgrade to the Supreme. ($ 60)
I also took pics which were taken AFTER the so-​called «Supreme!» My car should NOT look like this after $ 60, especially after what the «supreme» was supposed to include!!!
This place gets you in and out and that’s it! No time was taken to ensure my car was done properly! I urge you to take your money elsewhere… It should be about quality, not quantity and this place is all about quantity!!!

Very slow, expensive and poor job. Very disappointed in the service at this facility. The workers weren’t friendly and they have so few workers that we sat in our car for 25 min before having the inside vacuumed. That does not even account for the time for them to actually vacuum the car. After 45 min i comr out to find my car still dirty on the outside. Then when we are told to get back im line, one of the men proceed to tell us that its not dirty in a very rude manner. I physically got out of my car and proceeded to wipe dirt off the car with my hand and showed him. He smirked then walked away not saying a thing. Then waived us back into the tunnel. Not worth the money, time, aggravayiln, or service.
Need much better management.