Morgan’s Jewelers Palos Verdes

Took our watches there to have them serviced and batteries replaced. They said they would call us when they are done, however they never did. They charged ~$ 20 for each battery and our watches stopped working properly shortly after we picked them up. It didn’t seem they did anything to them. We will never go there again.

Great place, great people, great customer service! I usually dislike jewelry shops. But the staff at this place went beyond to make this a very simple, easy and straightforward transaction. They now have another longtime customer. I will be back!

One word: AMAZING. Growing up in Palos Verdes, my parents always worked with Eli and Marshall of Morgan’s Jewelers for any of their jewelry needs. When it came time for my boyfriend and me to ring shop, I knew I wanted to stop by Morgan’s.
We started at the Diamond District in LA, and of course the overwhelmingly low prices were tempting however my boyfriend and I agreed that something wasn’t quite ‘right’. The rings were beautiful in LA, of course, but they were lacking of so many things such as GIA certifications, quality, and true sparkle. My Mom suggested we check out Morgan’s in PV and the rest is history!
We worked with Eli and Marshall to select, design, and create my DREAM RING all within our budget — with a center stone that is even bigger than we’d hoped for! We picked the ring up two weeks ago, and I truly couldn’t believe how GORGEOUS it was. It was exactly what I wanted and had described to Eli and Marshall. They were sweet enough to snap tons of photos of us seeing the ring for the first time — photos that my family, future husband and I will treasure for a lifetime. In all, I cannot say enough GREAT THINGS about Morgans! We left feeling absolutely over the moon, thrilled, blissfully in love, and best of all — confident that the purchase we just made was the right choice, from the right people. I’ve got my dream guy, and my dream ring. I hope everyone reading this finds that as well! Best of luck in the diamond hunt and please, don’t forget to stop by Morgan’s. You’ll fall even more in love than you knew you could!

I took a 14 kt ring in to be sized. It had a pale green Quartz center stone. When I came to pick it up it was clear. I am assuming it happened in the cleaning process which wasn’t necessary as it was brand new. First they told me they had no idea what I was talking about (the color and cut of the stone should have been written down during the take in process, especially in a high end store) then they told me it happened during the cleaning process and they weren’t responsible, then they started laughing at me and making snide comments between each other (there were two people.) I stood there floored. Then the final insult was not only didn’t they make it right but they charged me for the sizing. I have lived on the peninsula all my life and bought a lot of jewelry and this is not how you treat good local customers. I now go to Finley’s for everything. That’s where I got my ears pierced in 1971 and bought my first pair of earrings!

I never wanted to go to a chain jewelry store but after coming here my mind has been forever changed. I don’t think I will ever go anywhere else for my jewelry needs. Abbé was so friendly as well as the other employees. I came here to get my rings sized and rhodium redone. I will definitely return after the Christmas rush. Abbey cleaned my rings and set me up with ring sizers until then. I was treated as if I had just purchased a a few Rolex watches from them. I definitely have my eye one. I will update when I finally get them done. Thank you for ending my horrible day with a huge smile.

I always enjoy walking in to Morgans, Eli and Marshal always treat me with respect and are very professional. Huge jewelry selection and watches. It’s nice to always see the same staff. They don’t sell garbage cheep jewelry like the malls do.

Took jewelry in for a certified appraisal. So this review is for their service on that side of the house. They said it would be done in two days. Day four comes around, no phone call. I call and they say, oh it was ready two days ago… nobody called you? Whatever. Go into pick it up, it was as dirty as it was when I took it in. For an $ 85 appraisal they could have at least dipped it in solution to make it sparkle. You could tell all they did was wipe it. The diamond was cloudy and the rest was still dull. Ordered my own jewelry cleaning machine on Amazon for $ 30 along with some cleaning solution, looks good as new now. For an $ 85 appraisal they could have at least cleaned it as a courtesy. And they made errors on the name and address on my final certificate so I had to fight my insurance company to accept. Despite me giving Morgans my full name and address while I was there. Wont go here again.

These guys are awesome! I bought a pair of earrings for my wife and we were in there a few times before making the purchase. They have a great selection in all price ranges. They were very accommodating and extremely knowledgable with any questions that we had. Everybody that works there was friendly and we definitely will be doing business there for years to come. Appreciate the way you run your business and there is a reason you guys are the best jewelry store in the South Bay.

Another great experience. My wife needed her ring re-​dipped. Not only did they do a great job, but they made sure to take care of it right away. Once again great service with a smile!!!

I like to try & keep my business local, but what a mistake going to Morgan’s Jewelers was.
Just like the reviewer below, I also «had a bad experience in their appraisal process.» I also found them to be, «Very sleazy.» Not only did their appraisal prices keep changing, but so did their estimates on repairs and replacements. Their appraisal prices kept on going down, while their repair prices kept on going up. I also found their record keeping to be very archaic in that they just wrote little notes (which were barely legible), on the flaps of their intake envelopes. Nothing I received was typed on a letterhead or computer generated, except of course, my credit card receipt for my inflated payment. A lose, and lose some more, situation to be sure.

LOVE this jeweler! I was going back and forth between this local jeweler and another local jeweler and I am so happy I went with Morgan’s Jewelers! Eli is so wonderful! Actually the entire staff is amazing and super friendly. I went in to get my husbands Rolex serviced and to also look for a new mounting for my ring. Eli ordered me the mounting of my dreams and my ring was ready in 3 days!!! The workmanship on the ring is stellar and the level of service is out of this world!!! If you’re looking for anything special, Morgan’s is the place to go! I promise you will love them just as much as I do.

Sounds cliché but I am glad to have found this gem! Eli and Marshall are incredibly helpful I was surprised that such a high end jewelry store had items I could buy. Didn’t have to go to a chain store in the mall and buy something generic. They treated us with white gloves. Not to mention the great prices. I am glad I chose to go to the one in Rancho palos verdes I heard they are different owners the one in torrance wasn’t as nice they had more items I suppose seemed bigger but just did not feel special or as helpful. You cannot go wrong going to the Rpv location def worth the drive.

I simply wanted to buy jewelry cleaner but Abby was nice enough to clean our rings for free :) Very nice customer service!

Best jewelry store in the south bay hands down. Beautiful rings, necklaces, and high end watches. Their service department is great and gets the work done right the first time and they are fast.

Morgan’s Jewelers is pre-​eminent family-​owned jewelry store in the PV/​Torrance area, and this really became apparent when I attended their grand re-​opening celebration last week.
So here I was at the event, when my wife flitters over to one of the cases and starts uncontrollably drooling over the sapphires. I was loathe to even let her LOOK at anything because I’d long been under the impression that Morgan’s, being on the hill, catered to people who could afford Bentleys and GT40s (which were parked out front).
I was pleasantly surprised when they pulled out this gorgeous diamond, white gold and sapphire ring and not only was it excellently constructed but WELL within my price range.
Further surprising because it was right next to a multicolored sapphire necklace with a six figure price tag. Eek.
Anyway despite the comparatively low-​dollar amount of my purchase, I still felt like a VIP and all the staff was super nice. This will definitely be my first stop for procuring additional shiny baubles for my wife.

Having relocated from Connecticut to California, I had yet to find a local jeweler that I felt comfortable with. My husband suggested that we visit Morgan’s and I will never go anywhere else! Walking into Morgan’s, with the warm, friendly welcome that we received upon our arrival, it brought me back to my fav local jewelery store in CT. From that moment I knew we were in the right place. Elie was extremely knowledgeable, patient, personable, and helpful. He was very courteous and gave us the time and privacy we needed to make the decision on our purchase with out being pushy or giving us a sales pitch.
Both my husband and I value solid customer service which we received without a doubt at Morgan’s. From the moment that we walked into the beautiful store until I walked out with my new ring, we appreciated all of the assistance that we received from Elie and the entire staff at Morgan’s. We have since made many recommendations to visit the store to family and friends and look forward to our next trip to Morgans.

We adore Morgan’s Jewelers! My (now) husband found the PERFECT engagement ring with the amazing attention, service, selection and quality that brought us back again for our wedding bands and more. The Varon family is dedicated to the community, compassionate and extremely knowledgeable. We wouldn’t go anywhere else!

Had a bad experience in their appraisal process. Very sleazy. Please avoid.

Please think twice before going to Morgan’s. I tried to get my Omega Speedmaster serviced here and they are worse than a typical used car dealer. I am a very reasonable customer but Morgan’s left me in shock, full of disappointment and an empty wallet.
There is a very good reason why both stores are always empty (they have another store in Torrance).
1. Morgan’s offered a useless service for nearly $ 200 to repair the watch. Most Swiss watches do require a service every 5 years or so. after the «service», nothing changed, watch was still not functioning correctly. they then offered another service for $ 500. needless to say, i argued for a bit and saw that Morgan’s was not about customer service but making a profit. Spoke to a «manager» who was more hostile than the initial rep who took the order (honestly, Wal Mart has better service tactics).
2. what is very disturbing about this is that Omega does not recommend that the authorized dealers attempt any of their own repairs. instead, Omega requests for each retailers to send in the watches to Omega directly. Morgan’s was more than happy to attempt their own repair (which did nothing). I only found this out afterwards when I called Omega (mistake on my part).
3. My rep at Omega sighed when I mentioned Morgan’s in South Bay, California. Told me she has heard similiar stories about Morgan’s (offering services that do nothing). Did not know whether to feel stupid (for not knowing this sooner) or relieved (knowing that I wasn’t the only one) at this point…
I will stay far, far away from Morgans. Please be aware of this store. They «attempt» repairs not authorized by Omega and have the worst customer service I’ve experienced in a LONG LONG time.