Petco

Love this petco. Love the groomers. Everyone’s pretty helpful. Jason has helped me and my family with all our pet needs ! Alana’s an awesome manager. Sad I’m moving out of state. Hope they can matchup ! Thanks guys!

I went to Petco to buy rabbit food. They didn’t have the type I usually buy. The dog trainer was standing nearby so I asked him if he could help. I asked him for the brand Carefresh. He then pointed to where the rabbit food was located. I told him I already looked and didn’t see the style I was looking for. I asked him if he could look to see if they had it in the back. He then made a motion with hands saying you want me to go in the back to look for food? I just said forget it and went to the front to get help from the manager! This place has gone down hill since they relocated to this bigger location. There are never any customers when we go there. I now know why. With crappy customer service like that, they are losing customers! Also, that dog trainer looked higher than a kite. He probably couldn’t understand my question!

Stopped in today, no one greeted me. I tend to overload my arms since usually go in for one or two things, well, that never happens. Lol. No one there to ask me If I needed a cart or if I needed help. As I dropped a few things on accident and went up the cashier, still no one to help. The cashier was not friendly. The employees that saw me walking around did not say anything to me. I was pretty much the only one in the store.
I liked some of the items they had. They had a few good sales also, however some of the items were way overpriced. $ 40 for a harness? Maybe because it’s a wealthy neighborhood, I guess. Overall, I might stop there if it’s on my way but otherwise I’ll try to go to Centinila feed store where they have great customer service.

Do not come here for grooming! I used to take my dog to be washed and cut here but after yesterday I will NEVER be going back! After repetitively telling the lady not to shave my dog and to keep him fluffy (he’s a toy poodle), they still shaved him!!! I am absolutely outraged! Lucky for them I was not the one who picked him up or else I would’ve complained and demanded a refund! Not only did they shave my dog without telling me and after I told them not too, but both of his arms got cut as well and now there’s dried blood on him. DO NOT COME HERE IF YOU DONT WANT YOUR DOG SHAVEN!!! Take your services elsewhere.

New location still with items in cardboard boxes in front
Staff is cool
Need a few more on the floor — this being only Tuesday, I guess it will happen soon

This is the new Petco store, in the location where Pier One used to be. The old store was on the other side of Peninsula Center.
The new store is as different from the old one as night & day. The new store is much larger, has grooming services, and sells live critters, like parakeets. There are little furry critters for sale, too, although I haven’t explored to find out exactly what they are.
When I see critters being sold, it makes me nervous because I always question whether they will get the good homes they deserve.
I do appreciate that Petco hosts cat adoptions. In fact, at this new store there’s a special section for rescue adoptions which appears to have a wall of built-​in cages. Fancy!
But the rescues are not as visible now as they were at the old location — they’re off to the side instead of right up in front. *sigh*
The new location doesn’t have the cozy feel that the old, smaller one had. And I see some of the former employees but not all — bummer, because I had gotten to know & like the staff at the old store.
At the old store, parking was easy. At the new one, parking sucks… mainly because it’s on the busy side of the plaza, the side I avoid.
It’s still possible to park at the old location & just walk to the new one, which I do.
And the new store could be easily accessed along that route via their big rear entry door… if only it were open. But it’s locked up tight & blocked by a mountain of inventory waiting to be put on the shelves.
The new store has been open since early November, more than a month. So I kinda doubt the rear door is gonna be available any time soon.
So — I dunno.
Overall, I liked the old location much better. The products I routinely buy are not available on the shelves like before & I did have to special order stuff on my last visit.
I guess there’s no fighting corporate «progress».
But Petco does a lot to help homeless animals and rescues, so I’ll continue to be a customer unless & until the entire plaza becomes too crowded & crazy (word is Target is taking over the old location so things will likely be greatly changing). I shop on the PV Hill because it’s always been peaceful. We shall see…