Walgreens

Manager exceeded my expectations!
I submitted some photos online to be printed yesterday afternoon. This afternoon I went to pick them up (24 hours later). The pictures were ready but the clerk couldn’t sell them to me until she saw the release from my photographer. I was upset because no one had notified me about needing the release and now I would have to make a separate trip. I have a newborn at home and a full time job — it’s hard for me to run errands. Most other people wouldn’t appreciate having to run the same errand twice either. I left, annoyed and intending to print the pictures elsewhere and let them eat the cost. Later I changed my mind and decided to call the manager to discuss the situation. She listened closely to my concerns, expressed an apology for the inconvenience, offered a discount, and gave me her name so I could ask for her when I went back. I came back later that day, found the manager, and she gave me a bigger discount than I expected. The pictures are great and I will print more there in the future!