T-Mobile

My folks went into this location the other day (May 25^th around 3 pm) to transfer my Dad’s phone into the new one I just ordered for him. First, the salesperson was laughing at his choice of phone. Then when they asked for the manager they were told that the Manager was eating lunch and couldn’t come out. I am APPALLED to say the least. Beyond the disrespect they felt when they were there, a Manager of ANY establishment should be open to talking with their customers. Over the years I heave eaten a cold lunch because I value customer care.
This location obviously couldn’t care less. They should probably have looked at their account. Not only have they been T-​Mobile customers since 2003, they are also in a position to walk away without any penalties nor contract requirements. This is not the first time this has occurred, and quite frankly I am tired of dealing with your lack of customer service towards them (and others). I am not in the same state, and cannot protect them nor help them when in person assistance is necessary. I rely on locations such as this to help them when they need it. YOU FAILED! This treatment is absolutely ridiculous!
This particular location has the rudest, most insensitive staff! I would not recommend this location to ANYONE!

(SPECIAL SHOT OUT TO Bryant))) he was very professional polite and knowledgeable of the merchandise in his store. Even after I dropping my phone not even a month old I was so irritated did really think the phone could be fixed or there was another plain. So I went in to see what I could do to get another phone and Bryant was really helpful so I received my new cell when I didn’t do everything on my phone to download all of my apps & music. When I called back after leaving the store. He still was helpful when I called back this location has the best support team out of any other tmoblie stores in have gone in. Things like just giving a smile and being helpful make a world of difference #THANKYOU

Terrible customer service. Extremely slow. I just wanted to get a different sized SIM card for my iPhone 5, but had to wait over 45 minutes… I would recommend never visiting this store.

I’m pretty happy with T-​Mobile service generally but this review is about my local shop. And it’s garbage.
I took my girlfriend in to get her put on my account, and long story short, they managed to put her number on my phone, delete my phone number, and give her a random throwaway number. I was told that it could take up to 60 days to get my number back.
I know this is on me too, but they kept my driver’s license which I didn’t realize until after they closed, and their posted business hours have no root in reality, it seems that they just open whenever the first guy decides to show up and close when they get bored.
Also, they’re generally cordial with me, but it probably helps that I’m a big guy with an attitude already, but I have witnessed the employees be rude and dismissive of other customers with frightening regularity.

Very frustrated. T– mobile as a company has very good service. This review is specifically about the Shady Grove store.
In January I switched my family plan from AT&T to T-​mobile.
Disappointment#1:
In December, we came into the store to inquire how to do this. It was a slightly complicated process because I live in Los Angeles, but my family is in Maryland and I also needed to get a new phone. I spoke with Puneet R, who rushed us through the process and out of the store but with the reassurance that we I could email him shortly before I arrived in January with my specific inquiry. I emailed him in January and there was no response. Ultimately, he used this «email me» line as a means to make me feel satisfied as I walked out of the store, but without any true intention of actually providing good customer service.
Disappointment #2:
In January we canceled our AT&T plan and switched to T-​mobile. The person that helped us was very nice, so I won’t name names. However, she assured us of two things: (1) that the credit card we used was also enrolled in automatic bill pay and (2) that I was made an authorized user and as an authorized user I could add my husband onto our family plan in the future (vs. the primary account holder).
1 month later all of the phones on the plan are cut off and we later find out that it is because our bill was not paid. The credit card was NOT enrolled in autopay, as promised.
2 months later, I am attempting to switch my husband from another T-​mobile family plan to mine only to hear from customer service that as an Authorized User I do not have the authorization to do this. The person who is the primary account holder is out of the country, so this puts us in quite the conundrum.
BUT, the employees at this particular T-​mobile store are nice enough in person. But they have limited knowledge of their own company’s policies, do not know how to navigate their computer system and are better at giving a false impression of good customer service rather than truly providing good customer service.

Not a fan of this store. Will never use T-​mobile in my life again. I’m glad i choose the no contract. I brought my own iphone in I bought from the apple store to start a plan. My friend convinced me to sign up cause I needed a second cell phone line and I couldn’t add another line to sprint. I thought I had signed up for the $ 50 a month with 1 GB LTE data free. I was referred through the Refer a friend program during the promotion where you get unlimited data with a referral. The employee signing me up knew I was signing up through refer a friend to get unlimited data. My first month I was billed $ 70 cause he had actually started me on a 3gb/​month plan which adds to your bill. I tried to change that but t-​mobile said I couldn’t change my plan mid month. so it wouldnt take affect for another billing cycle. I waited and waited. I got the $ 25 promo credit from refer a friend but never got the unlimied LTE. It is now 1÷20÷15 and I still don’t have the unlimited data.
I’ve already decided I’m going to be cancelling my plan for next month. Save yourself time and trouble don’t buy t-​mobile. Don’t use tmobile service. Cell phone reception sucks. Wifi Calling slows your phone down and doesn’t work well either.
Save yourself the headache and don’t use their services.

I have to say, I cannot wait until my contract is over so I can switch to another carrier. This store consistently employs the most ignorant, unfriendly & uneducated employees on the planet.
Today, I came in to re-​new a contract on a business line by purchasing a new phone. The two employees, an Asian guy and C. Khadija, looked at me, the only customer, like it was the hugest inconvenience to help me, but finally Khadija sauntered over; clearly I did not look money-​worthy enough.
She asked me if I wanted to change my plan to save money. Her way of phrasing it was «pay the full price of the phone today, spread out the remainder over the 2 year life of the plan, renew all your lines on the plan, and save money.» When I would ask her specifics, she would say «you’re not understanding me so let’s do this.» I finally had to put my «b*tch girl attitude» on and say: «look, I’m going to evaluate all of the information before I make any decisions, like renewing a contract for 2 years on ALL the lines in the business, because I don’t want to have to spend 30-​minutes on the phone with T-​Mobile cussing someone out for not finding out all the hidden fees first»; that only stopped her from saying «you’re not understanding me» one time (SO Sorry, I don’t speak T-​Mobile lingo and I don’t deal with cell phones everyday. Maybe you should understand that neither do 90% of your customers). So, after I wrote everything she said down and took out my phone calculator and realized that I was paying $ 1200 over 2 years only to possible spend $ 2400 (which means I’m Not saving money retard), she couldn’t respond back and just re-​newed my contract and let me go with a new phone.
I don’t know where in Khadjia’s right mind she thought a girl like me could not do or understand simple math. I’m sorry that I fully understand and read a contract before signing it. So, no, T-​Mobile & Khadija, you did not fool me with your «switch to another plan and save money ploy»
Incidentally, the other Asian employee had the audacity to just hover and listen to this employee and tell another employee, he was «just hanging out until the next activation came in.» Nice to know you’re only about dollar signs and not about doing your job. Hey, I could be wrong and you could have a totally different experience… or not.