FedEx Office Print & Ship Center

Will never spend another penny at this location. Felt completely taken advantage of. Be extremely careful of what you are being charged for at this location.

Staff was very friendly. Trying to ship a package to Canada and since I’ve never really mailed outside of U. S, I was kinda stuck. Staff helped me out. Not to mention the staff was polite and calm even during the week of Christmas when everyone was trying to ship packages.

Absolutely my best experience ever at a Fed-​Ex/​Kinkos. I had 2 last minute projects. Catherine really went above & beyond to get them done extremely quickly & professionally. She in particular & the store in general get my highest recommendation.

Will never patronize this place again. Had a terrible experience there today with poor response from personnel. Will take my $$$ elsewhere.

I went out of my way to ship a time sensitive package. This place was the only place open. The Saturday hours are 9 – 6, I arrived at 4:45. There was a sign on the door saying that they were closed for thirty minutes, with no indication of when the thirty minutes would be over. I ran into Safeway for some groceries and when I came back they were still closed at 5 pm. I could see a person in there but when I knocked they ignored me. I hung out for a few minutes when another fedex guy showed up. The woman inside opened the door and declared that she was on a break. I asked her when her break was over and she told me 7 minutes. I asked if I could send a package and she told me only when her break was over. She let the other fedex guy in and relocked the door with me standing right there. This was incredibly inconvenient and terrible customer service. I will be taking my business elsewhere and my package will be late. Don’t list hours and then not be open during those hours.

This place was fast and friendly. I would happily ship from this location again. Parking takes some patience though.

I go to this FedEx on a regular basis… despite the very busy strip mall parking lot, the people that run this place are phenomenal. Per my Job I frequent FedEx stores & will battle parking for this store. Everyone in this store is very courteous, helpful & aware.
I recently complained about a FedEx in Rockville, MD. I had a ton of packages & people were butting in line. Nobody assisted so I complained. The manager of the store told me she was going to view the cameras per my complaint? I was SO upset.
At any rate, the folks in this store know what is going on. They are wonderful.

This place is near my home and I go there everytime I need to ship things quickly. The receptionists over there are mostly Indians, which creates problems for me to understand them properly. However, they are nice and friendly so I am not afraid to ask questions. Every time I was there, I have the job done and the processes are smooth and satisfactory.

Despite trepidation about previous reviews, I came in to have my passport photos done and left a happy camper (keep reading…). The service was quick, polite, friendly, and efficient at a cost of ~$ 15 plus ~5 minutes of time. The nice lady even let me preview my pic without having to ask. So I thought, good job, Kinko’s (I mean… FedEx).
Not until I got home and started measuring did I realize that the sizing was ever so slightly off from the smallest allowable head size for passport photos, which should be 1 inch to 1 3/​8-​ths. If you come here for passport photos, be sure to request something in the middle to avoid my dilemma of how small of an inconsistency is too much for the government.
To its credit, this business offered a free redo of my photos but showing up again was obviously a hassle, especially given that a trip to the post office could not be spared as passport documents go to a PO Box and FedEx cannot ship to these entities.

This kinkos is one of the best I have visited. I ran in this morning in desperate and urgent need of copies and Ines not only accomadated my multitude of last minute packets, she did so with speed and efficiency so that my meeting could begin ontime with all materials. Thank you Ines!

I have used the Fedex Print online feature many times with great success, but this office was completely incompetent. They called me up because they couldn’t print on of my files (understandable), but they couldn’t figure out what they were supposed to do with the order (which was, BIND IT!)
After an annoying phone call full of misunderstanding and the office rep arguing with me about what I had ordered (I had the order form in front of me), they eventually figured it out.
Fedex, Kinkos, whatever the hell you guys are called now… TRAIN YOUR EMPLOYEES!!! They should know what to do with a damn online order that every other store I have used has completed with no problem. And explain to them that arguing with me and telling me it was my fault doesn’t make me a happy camper.
Customer + Happy Camper = $$$$
Customer + disrespectful phone calls + mistakes with order = :-(+ less $$