Public Storage

The girls behind the counter are terrific… but the experience of getting into my unit is anything but great. You have to put your code in to get into the parking area (understandable), then put in your code to get into the main door with your hands full; then put in your code to get into the elevator which sometimes the code works or does not work. Big hassle. Then you want to use the dolly well that’s chained down so you have to walk or call the office staff who then has to come and unlock the dolly. What a hassle. Maybe on a busy day (Saturday’s) they at least leave the main door to the facility open. And, you have to buy their lock for your unit (22 $) which you get to keep for using at another Public Storage facility you might rent again somewhere in the USofA. I will think twice before ever renting from Public Storage again.

Marc and Daisy were very informative and helpful selecting the right size storage unit. Great customer service!

Very friendly staff, made things very easy. No bait and switch like at other storage facilities I visited. Very professional all the way through.

Great place to store stuff. I really like the staff. Friendly and accommodating, with a high level of customer service. Buy with confidence.

This temporary storage facility stands above the others I have used in the past. The staff was professional and friendly, the facility was clean and well maintained and best of all the security was tight. Bravo for a job well done!

5.0 stars. I had absolutely no desire whatsoever to store my personal belongings in a storage unit, and in fact had a pretty negative connotation with the overall idea. Not only did Public Storage deliver on every aspect of service and security, they also changed my entire belief structure involving storing goods in this manner.
It starts with Delise who was able to answer all of my questions in an extremely helpful, accommodating manner. Then, I was walked through a clean storage facility where I was shown multiple access points to reach my unit. The unit itself was climate controlled and rather large for the price.
I experienced zero problems moving into the unit from the perspective of the actual storage unit. It was relatively easy to access for both me and my movers even on a flood day. When I had a question involving the use of a dolly, it was instantly resolved by the office.
I had held back on writing this 5 star review because I wanted to make sure the process was just as easy when I moved out. Turns out there were no issues there either. In fact, there was further reason for commendation as Public Storage worked with my family members to ensure that they were able to access my unit and turn in my keys with my permission, and thus they saved me a month of rent.
I would recommend Public Storage to anyone in the DC area, and really, to anyone who has access to one of their units around the country. This level of professionalism, service, courtesy, and quality is an extremely rare combination for any business, and it was quite easily the least stressful component of my long distance move.

I moved to the area from Texas this summer and am so glad I used this facility. Maria and Tracy were the best. They were not only very friendly and fun to work with, but also did everything they could to accommodate our moving truck and make the move-​in process go as smoothly as possible. Facilities were just as clean and up-​kept as everyone else has stated. I HIGHLY recommend this location to anyone… especially if you’re moving from far away.

This is a great storage facility. Its extremely clean and secure. If you’re looking for a storage facility, definitely check them out.

Great facility. Affordable prices, knowledgable and friendly staff, and a very safe place to store items. 5 stars.

great service, great prices, thank you very much.
Great location. easy access, friendly staff.
half the price of other storage units.

I was greeted by Maria and Tracy who are wonderful! both of them were so helpful and engaging. I came into purchase boxes and they help me in making my choice and also carry them to my car. I would recommend them to anyone!!!

Excellent, customer-​oriented service in a very clean facility.
Sheldon, in particular, went well beyond the call of duty in helping me with some billing questions. Really a first-​rate operation.

Wonderful customer service! Merianda was extremely helpful and really made our moving experience easy. I would highly recommend this storage facility.

Management was polite. Some of staff was mediocre, but all in all it was a decent experience. Watch the $$ though, they have a way of increasing fees.

I’ve been with this Public Storage location for a couple of years now. The facility is always clean and they have plenty of carts. I never find myself search for one. It’s also nice that Tracy remembers my name and greets me with a smile when I stop in to pay my bill.

Fantastic customer service.
I was greeted by two smiling ladies who were extremely helpful and knowledgeable about where the closest Uhaul place, the dump for unwanted items were and even offered the knowledge that if I could not get everything out of storage today I could be moved to a smaller unit or have the month prorated.
The place was impeccably clean, the employees were well dressed and very stylish and super friendly. I have had a large unit here for about two years and today was moving day.
Entire lot was clean, trash free, lots of security cameras and a key code to open gate.
After nearly two years my belongings were exactly as I left them and only two dressers had barely any dust. Everything else was still exactly as it was left and after all that time I would have thought everything would have been covered in cobwebs but not the case. So I know these units are sealed up really good.
Highly recommend this storage facility to everyone who needs a clean, secure storage unit and extremely helpful and courteous staff. Would give 10 stars if I could. Thanks Public Storage!