Home Air Services Inc.

Thanks for the good work and professional team.
Everyone was pleasant and helpful in resolving our heating issue this winter
and we were able to get it done at an affordable cost.
Will certainly consider them should an issue arise in the future.

I have used Home Air Services many times over the years all with good results. Their preventative maintenance program has kept our 2 A/C’s beating the Washington DC heat and our two 18 year old furnaces running. We did also call them for a replacement hot water heater which they replaced fast. Very nice people to work with both in the office for pricing and the ones who have come to our home. We are loyal customers… for good reason!

They came through for me when my ac system they installed 4 years ago had problems. Got replacement parts from manufacturer which were still under warranty. Yes, the labor was expensive, but what isn’t? Point is, any company can install a system, but will they stand by it 4 years later.

My gas furnace had no heat and called Home Air. It was a Saturday, the technician came and spent less than 5 minutes — it was the induction motor that was frozen. He did not have the parts, so I was told that someone will call me on Monday. The cost of the «diagnostic» was $ 144. The technician was courteous and knowledgeable, the price was steep but I was okay with it — what needs to be done has to be done.
Monday came, call them 9:30 AM and make sure they can call me at home, because I took leave to stay home to wait for them. It is now 2 PM, no one call back to let me know if they have the parts, my day is wasted.
I called Don Hoffackers and they promptly called me back after they located the parts. Even though I have to wait another two days before they can install it, at least I don’t have to sit at home without knowing when will someone call me back.
Home Air will make the $ 144, but that will be the only $ 144 they will ever make from me. Absolutely the worst customer service I have ever experienced.

My experience has been that the technicians are competent and honest.
They have repaired different parts of my HVAC system 3 times. Once involved brazing leaky brass condenser coils with a torch which saved me a major replacement expense.
Their labor is $ 180/​hr, but they do a good job, and they have kept my aged HVAC system operating without once pushing a replacement unit on me.

I am so sorry to have to write a poor review for this company, as I have been a satisfied customer for close to 5 years and I would still give their actual workmen a 4 to 5 star rating BUT, today, their customer service gets a big thumbs down. We have a contract with Home Air, which has always meant a response to a problem within a quicker time frame — it’s one of the things you pay upfront for. Called today to tell them our heating isn’t working and they told me they can’t send anyone for over 24-​hrs! What am I paying for on my contract? When I told the guy on the phone that I wasn’t at all happy, he tried to make me feel like I was being difficult and he kept repeating, «Ma’am, how can I send someone to you when I don’t have anyone?» The problem is — they SHOULD have someone! Not being able to help ones customers and provide a good service is them not doing their job properly! I will NOT be renewing our contract.

What a nightmare! Came on a hot Monday to check out our non-​functional AC. Spent 15 minutes and said they lacked the proper parts, charge $ 108, made me call for a new service appointment. Fine, done. Fix-​it day arrives… I call to confirm… all is well. Then an hour later they call back… uh oh. forgot to get the materials needed. And now it’s 100 degrees inside my house! No apology, and they want to keep my money for doing NOTHING!
DO NOT USE THESE CROOKS!

I do not recommend this company. If you do use them, get a 2^nd opinion before agreeing to any repair work.
Home Air Services said that I needed a new heat exchanger. They frightened me by telling me that there were 2 cracks in it and this could lead to carbon monoxide poisoning.
I got a second company to come look at it and they found NO cracks in the heat exchanger although they looked really hard for them. Instead, they said I needed a new thermostat, which was much less expensive. I’ve known the second company for years and they are honest and competent.

Three days to have a part shipped? I don’t think so.

Do NOT use this company to repair your HVAC. They almost burned my house down!
We had them come out in November 2009 to fix the heat. The system is only 2.5 years old. The tech found the problem (a shorted out limiter) and after 1. His battery died in the drill gun (trip to the truck) 2. Wrong drill bit head (trip to the truck) 3. Wrong part (trip to the truck) and racking up multiple 15 minute, $ 40 charges, the guy cut the metal clips off the sequencer (nothing wrong with it or the clips) and replaced them with plastic ones for no reason other than to rack up more charges.
Two months later, the heat wouldn’t turn off! We called them out to diagnose the problem and he found that the plastic connectors that his co-​worker put on, overheated, melted, burned out the sequencer and burned in the unit.
To make it worse, he said it caught on fire because we didn’t know how to turn the thermostat on and off. He demanded the thermostat manual, which we gave him, then he started getting belligerent, said he needed more information and abandoned the job.
When we called the office to find out when the tech would be back, a very unprofessional woman answered and rambled on about how «preemo» the tech was and that he couldn’t come back for 2 – 3 days! She said she would call back to schedule them completing the job the next day. That was two weeks ago and we have heard nothing.
Obviously, we called another company to have it fixed and he explained that the guy who replaced the clips on the sequencer used the wrong ones and they melted because they couldn’t handle the current.
Home Air charges $ 95 to diagnose, then immediately start charging $ 40 per 15 minutes. When the 15 minute increments start, the guys slow way down and suddenly get forgetful of the parts, tools, etc and waste time going back and forth to their truck. They do not know what they are doing.
AVOID THIS COMPANY LIKE A PLAGUE!!! They are not educated in their profession and will cause more problems with your system in hopes that you call them back. Their «preemo» techs didn’t even know how to hit the on switch on a basic thermostat.

I am a bit divided on this one…
Technically, these guys are very good. They get the work done, it comes out right.
Price wise, these guys charge $ 180 (+/​-​) per hour for labor! ouch!
My recommendation, at least a couple of estimates BEFORE doing the work. If you are smarter than me (chances are you are) you already know this.