Goodyear Auto Service Center

I finally wore a hole in one of my tires and so took it here for a new one. The sales team was attentive and fairly knowledgeable leading to the sale of two new tires at a reasonable price.
On the downside, the upsell is annoying and dishonest. Manager prompted the salesman to try to sell something (it was clear he just picked something out of a hat, I think it was an alignment). No thanks. Then when they called to tell me it was ready to go the man told me I needed new brake pads and rotors (why not?). Unfortunately, a visual inspection told me otherwise (and was confirmed by my mechanic).
I wish Goodyear would stop with the upsells. I know someone at Corporate thinks that this is a risk– or cost-​free tactic, but it isn’t. It’s dishonest and uncomfortable and detracts from why I buy Goodyear tires: good quality tires, some of which are still made in the States and are installed reasonably well. I’m not sure I’d go back to a place that tries to rip me off with other, unnecessary tack-​ons.

Great Service! Had a screw in my tire. Was worried it was punctured. Brought it in, was out in 20 minutes, and because the tire wasn’t punctured, they didn’t charge me a thing. Great service! If I do end up needing a tire, I’ll know where to go!

I have been pleasantly surprised with the service at this location. Older reviews on some sites were pretty negative, but I took a chance based on the convenience. I have been pleasantly surprised – the staff acknowledged that there were issues years ago, but that new management and approach has been different. You can certainly tell that they are trying to do things the right way and treat people well. I’ve had several services with them over the last year or two for our cars – new vehicle inspection, oil changes, service issues, mileage threshold maintenance and tune-​ups. All have went well with competitive prices. My most recent experience prompted this review – I have had odd brake issues (squealing, etc.) for years and several shops have found nothing wrong with them. This group went in and were able to diagnose the problem, made changes, and the squealing/​sharp feel has finally went away. Wes in particular was very helpful.

After being turned away by one shop to fix our tire, the guys at Goodyear took great care of us today. Michael Rossie was very professional and diagnosed our problem immediately. Knowing we were in a time crunch, he didn’t promise anything but got us in and out in 45 minutes. They even let us get on their internet to get some work done. Thanks Michael, you guys were awesome today! Definitely coming back when it’s time for new tires.

Had a good experience at Goodyear in Rockville. Went in on a Sunday with a flat hoping they could plug it or replace it within a couple of hours. My wife picked me up. About an hour later Mike called, they had found a chunk of glass stuck through the sidewall so the tire was toast. The truck came with Goodyears which is why I took it in to them in the first place but they didn’t have the 20″ tire in stock so I just left it there and by 10: am the next morning they had it on the road.
I would have been happier if the tire had been in stock but given it was a Sunday, I can understand why they couldn’t get one till the next morning.
That said, the service guy that helped me, Mike, was exceptional. He was friendly, communicated well, and was professional. I’ll go back because I know I can trust Mike to take care of me.

These guys take care of my oil changes, tires and repairs and I feel they are trustworthy. In fact, recently, they were late in getting my service started because of an unscheduled service order, so my pickup was hours after they promised… and they did not charge me. For anything. The manager was amazing. They wanted to keep my service, and they will. Polite too, and they will drive and pick you up from your home/​work if it’s nearby.

I came in here this past fall to repair a flat tire. had my experience with this place ended there, my review likely would have been higher. I had to wait a few hours for them to patch my car, but there is a Target within walking distance to keep me occupied, so I didn’t mind too much.
Fast forward to the January, when it was time for my routine oil change. I decided to take it back here (again because of it’s proximity to other store to keep me occupied while I waited). Additionally, I had a free brake check done since the last time I had my car serviced I was told that they might need some work done soon.
Strike #1: the estimate
Upon returning, I was given a quote for my brakes… not just the front brakes that I’d been expecting… but pretty much everything brake-​related in my car. I don’t pretend to be a car expert, so seeing that this was their suggested maintenance made me feel like I had been driving around in a death trap… but since I hadn’t really noticed any real problem aside from some minor squeaks on braking every once in a while, I was a little bit skeptical. On top of the brakes, they had also included other suggested repairs… grand total close to $ 3K. I was floored. I said I’d have to think it over, knowing I would definitely get a second opinion before committing to putting that kind of money into a 10 year old car. Thankfully, the next day a coworker was able to recommend a mechanic to me. Dropped my car off there for a quote and got the front brakes replaced for a fraction of their proposed fee.
Strike #2: fluids… or lack thereof
Goodyear’s oil change service is advertised to include: Removal and replacement of existing engine oil and oil filter; Checking the air filter; Checking and topping off all fluids under the hood; Lubricating all fittings; Checking engine for leaks; Checking belts and hoses; Checking tire pressure Checking entire undercarriage. When I dropped off my car for the oil change, I knew I had just run out of windshield wiper fluid. Not a big thing, I know, and I could easily add this myself… but every oil change I’d ever had up to this point has included topping off the wiper fluid. On the drive home, already feeling dejected after the estimate I’d just been given, I go to clean my windshield… and it’s still empty! Now I could have gone back and inquired about it… but at this point I just wanted to get home, and like I said, it was easy enough to add this on my own. However, it should have also crossed my mind to check the other fluids… because it appears my engine coolant was also low leading to some overheating issues. My tires also looked a bit low shortly after this leading me to believe they were not topped off either.
Strike #3? …doubtful I’ll give this place another shot to fail me again. If you’re going to advertise what your service includes, it would be nice it it was actually included. If I wanted to do all of these things myself, I would have done the oil change myself in the first place.

I drive. A lot.
Well, not a lot like a transcontinental truck driver, but…
A lot as in one year I turned 50K miles, and these days I average about 35K miles per year.
That said, the Taurcedes needs frequent oil changes, tire rotations, and all the other bells and whistles that are on the list every 5K miles.
Goodyear is on the «Approved Vendor» list for my car. Goodyear is also strategically located next to a few key places that are in walking distance, so I do not have to subject myself to smelling grease monkeys and listening to Judge Judy for what should only be an hour (but rarely ever is).
If I’m feeling ambitious to get up and out the door to drop my car off when Goodyear opens their doors at 7am, I have the option to walk a few doors down to the bagel shop, or across the road to the shopping plaza for my Starbucks fix. Since that is only once in a rare while, I tend to wait until I can grab lunch at CiCi’s Pizza next door, or walk over to Tara Thai. What usually happens even more often than that is the retail splurge at HTO, Sports Authority or Marshalls to kill the time while I’m waiting.
Which brings me to point out that oil changes and tire rotations should take only an hour. Some would even argue that it should take less than that, but I’ll be generous here. There have been instances where I’m waiting closer to the 2 hour mark to get a phone call that my car is ready. Two hours will cost me a lot of money! (Although HTO will be happy that I’m contributing heavily to the economy).
Trust me, I take my car in during the week to avoid the mad weekend rush, but there are still some days where the turnaround time isn’t fast at all. On the other hand, every company car I have driven has never really had any issues, so I have to give a huge thumbs up for their consistent TLC. And there have been moments where they have gone above and beyond…
Such as the time I discovered a flat tire on my fairly brand new (less than 7K miles) vehicle… When I dropped the Taurcedes off, one of the gentlemen came outside to inspect the faulty tire. I showed him both the faulty tire, as well as one of the front tires that had these weird tiny sharp pieces of plastic sticking out of them. He was appalled to discover that the tires were splitting from the inside out… either one of them could have blown out at any point (Thanks for the crappy tires, Ford!). He took care of everything for me: called Fleet Services, put in a request for two brand new tires, and rotated the new (much sturdier tires) to the front of my vehicle and put the other two original tires (which looked to be OK) on the back.
But despite the great service, I am annoyed to a small extent about the wait time, as well as the fact that every other time I show up, they can not find me in their computer system. Even when I produce the receipt from my last visit. Five years, three companies, three cars, two last names and one address later… they still can’t find me in there, even though I have diligently updated my information after every life change.
But, I keep going back. The service is good, and I don’t have to drive anywhere to update my athletic wardrobe.