Elements Day Spa

Elements Day Spa is the only place I will go for my spa services. Every experience I’ve had here has surpassed my expectations. Malakeh’s facials are excellent and I’ve often had my nails done by Amy, who is wonderful as well. The spa is clean, well-​maintained and a relaxing escape for my when I need to unwind. The new management has done a fabulous job and they really care about the service they are providing their clients.

I was a customer for years at the former El Aj Aveda and was thrilled to come back after Elements Aveda opened in April 2015. Mai has done a good job on my pedicures for a long time, and although Sharone left a long time ago, I’ve had a massage with Diane and with Rose more recently, and enjoyed good results.
My former esthetician is over 30 miles away and after two major problems with my appointment times recently, I decided to look for someone else, even though I’d been with her for 2 ½ years. I booked a 90 minute facial at Elements for late February. I’d been impressed with how the new owner handled the former gift certificates and because I was already a regular for pedicures, why not try the facial… and maybe I have found my new esthetician!
Here is how it went. I’d basically committed to spending $ 155 for the facial service because that’s what I booked. I was talked into reducing to a 60 minute facial. Ok, if that’s what you think. During the facial, I was asked about a «plant therapy» or something like that. OK, if that’s what you think. I was not told how much it cost, but I trusted that the credit for the reduction from 90 to 60 minutes would be enough to cover it. Then I was asked about the eye treatment. Well, ok — if you think so. At no time was I told what either of these two items cost.
I’m a veteran spa services user, and yet I let my guard down. I had been upsold by $ 80 — $ 50 for the plant therapy and $ 30 for the eye treatment! Imagine my surprise to learn my services cost $ 205??? Really? The facial was really good; however, that should not have happened. Shame on me for not recognizing what was going on; however, I truly never expected that at Elements. Now for the twist. After a series of e-​mail exchanges about this situation, the owner met me at the salon on her day off to apologize! I had no idea she was coming when I was getting one of my series pedicures. The owner met met at the front desk with a sincere apology. She also comp’d my next pedicure in my series and asked me to please give her a try with a facial again. I don’t want anyone experiencing what I did; however, when it went wrong, the owner went out of her way to try to make it right. I actually appreciated the apology and the hug more than the comp’d future pedicure!
Use this salon. But do ask the prices before you accept an upsold service.

Since it reopened I have found Elements to be a wonderful experience. I go for a pedicure every month, and Mai is always warm and welcoming. The atmosphere is sweet and calming.(Love the no cell phone edict). Customer service is great, I feel like a queen the minute I arrive and the minute I leave. If you need Spa services. Check them out. You won’t be disappointed.

Back for my mini pedicure with Amy. She is amazing. Professional, kind, gentle and my nails and feet are healthy. I’ve been coming here for years with the old and new mgmt and everyone is always happy to see me… and they treat all the customers the same. Wonderful!

This spa is now under a new owner, and is better than ever! The same amazing staff continues to provide excellent service. I’ve been a faithful client (facials, massages, pedicures) for years and am so happy they are back. The spa has undergone a much needed facelift and looks so much better. The previous owner unscrupulously sold gift certificates right up until the day of closing (and she treated employees terribly) — fortunately the new owner is honoring the old gift certificates.