Chase Bank

Ridiculous time to wait for simple banking. There is always a long line and one teller. There doesn’t seem to be a good time or day to come and it always, always is a long wait. I’m switching banks.

Every time I come to this location there’s only one teller working, a minimum of 20 minute wait in line, and eight out of 10 times they don’t have change. What the hell! This is the worst run bank I’ve ever seen!

Awful service. ONE teller on a Tuesday morning and the line was half way out the front door. I was standing there for 20 minutes. If you plan on going to this location, give yourself an extra half till you’re out of here. The Chase off Woodcreek Oak is ten times better, no matter when I go in, it’s always in and out.

A big bank branch is a big bank branch. There’s never usually a wait, except right before closing. Convenient and friendly folks.

I miss WAMU, but of the big banks, I feel Chase is the best! Definitely WAY better than BofA or Wells Fargo!!!

Good customer service every time that I have been to this branch. They’re always super quick and very friendly.

I could not agree more about missing Wamu. Chase like all big banks are screwing individuals who want to save money. They offer pathetic returns on savings and CD. I put most of my money in Credit Unions which everyone should to make banks be more competitive.

Wamu, Wamu, where hath thou gone, Wamu?
After almost 12 years of being with Wamu, I held on as long as I could through the unfortunate switch to Chase.
Their customer service is lackluster at best, and their phone customer service… even worse. Oh, and don’t even get me started on Chase’s credit card customer service, they will run you around in circles and do everything they can to not give you a straight answer or anything that you asked for, for that matter.
Outsourcing may be pretty common, but at least educate your customer service call centers, please?
Anyway — I had decided to switch our funds over to Safe CU, a local credit union (that doesn’t outsource!!!). The journey to close out our savings accounts first has been realllllllly «fun». I could only do so much over the phone with «Adam» (I use that name extremely loosely, by the way). He told me for a majority of the closings I had to go into the branch.
So my husband and I go, we meet with one of their customer service advisors who ask me why I’m switching. I tell her why. Her response to my complaints about the outsourced and terrible customer service was, and I quote: «Oh, they are like that wherever you go.» So that makes it okay then? Pah!!!
We closed our savings accounts in prep for the move to Safe. I go on my account today only to find an automatic transfer from my checking to my husband’s personal savings account (which was one of the ones we closed). I call up their lovely customer service and talk to a «Julia» (again, yeah right.) who tells me I can’t be given any information about this account since I’m not a join signer on it — even though this account was supposed to be closed.
So now, yet again, we get to go down to our branch and ask why weren’t the accounts closed that we wasted our time closing a few days before. Chase is great, right?

I was with WAMU about 5 years ago. It was a great banking institution. When I got maried, I followed my husband to another bank. I kept telling him how much I preffered WAMU over where we were. Well, finally, January of this year, we decided to move all of our accounts (7 accounts including personal and business) to Wamu. We met some wonderful people at this branch, but if you didn’t get those specific people, the customer service was out the door!
Now that those individuals are no longer at the bank, there is no understanding of customer service present in this branch anymore, and to call up for any assistance from the telephone banker is a joke.
No one can tell you when the cutoff is for when you may have to transfer funds to cover anything you did that day — first they tell you 5 pm, then it is 6 pm, then it is 7 pm. Then it is whenever they run the batch — which is what time? no answer.
Bottom line, I feel silly telling my husband how great they were before and it is a completely different bank — and I have never been so unhappy with any bank before. We are out looking for new banks now to move all of our accounts to.

I give it 3 stars because its a nice branch and the employees are nice… But if it was based on one little boy financial rep that services the IRAs then it wouldnt even get one star… i disdain when sales people misrepresent themselves or what financial services they offer and I will leave it at that…