SAFE Credit Union

I’m writing this review based on my experience with the call center, not this particular branch. This is the branch where I bank, and in person, the customer service is fine. I’m so upset because of the bank’s stupid transfer policy. If two people have two SAFE accounts, why oh why can I not transfer (or at least call and ask THEM to transfer money for me) from one Safe account to another? RIDICULOUS. They tell me I have to PHYSICALLY go into the branch in order to do what I need. RIDICULOUS, absolutely ridiculous. I’m so irritated.

Loan officers dont take the time to ensure all information is correct before they start quoting or guaranteeing information or running your credit. Horacio LunarGarcia quoted us an amount, those numbers changed 3 times, each time with an apology and a sorry I don’t know where I got that number. Never answers phone, had to walk into branch to make contact. Called manager to complain did not do much good. Now I am fighting to get credit inquiry removed from credit report and I am being told it is my fault that I misunderstood them. Yes, I misunderstood that my home would need to double in value in 30 days. Becareful when doing doing a loan with this branch, no concern for accuracy, no attention to detail, no accountability and no customer service. Lost my business for good today!

Worst banking experience! Wow! I finally had to close my account after banking with UNSafe for just over 3 years. I was told by a branch manager Carl awhile back at another location that I was approved for a car loan & then the following day they called to say they made a mistake. What??? I actually stayed with them after that but then I noticed that when I was approved at my Navy Federal CU for the same car loan refi, I thought perhaps it was time to switch to a true customer-​oriented bank as I had direct-​deposit, a savings builder account & a credit card w/​Unsafe & I always paid off my balance every month & on time. Lol, I dont even bounce checks. Anyway, my FICO scores have now dramatically decreased because of their unnecessary multiple credit inquiries.
Its strange they only use Trans-​Union for your FICO score inquiries but never even offered to consider my Equifax or Experian scores which are usually higher anyway.
Well, at least Golden 1 at the Roseville branch did this & James Early was very helpful & accommodating. Thank you James!

I love drive-​up ATMs! This location has 2 and it’s so convenient to simply drive up to make deposits or withdraw cash.

Staff are always quick and friendly. Most recent visit. First employee didn’t have authorization to close an account and fortunate for me there wasn’t a line that day. The young woman I was directed to was nice and well spoken. I was on my wat
Good friendly fast service.
Bad horrible investment return rates.
A good experience. I’d return to this branch

The customer service has always been excellent, but more importantly I was able to refinance my car loan through SAFE to get a much better rate than I was getting through the car dealership. The online banking is pretty easy. Yay for local, not-​for-​profit credit unions!

I come here often to deposit money at least twice a month and have had nothing but good experiences. Many of the tellers are very friendly and remember me from previous visits. I have always had good things to say about Safe Credit Union in general as well.

I was a Safe customer for over 5 years. I will never bank here again. They don’t understand the needs of a business owner. Kelcey May (Ass. Mgr) was extremely rude and unwilling to provide the services needed for me to conduct business. She was hateful. I cannot believe that this branch allows their customers to be treated this way. The extremely ironic part of this issue is I have been going to the Lincoln and Roseville branch, and they always provide the service needed. I used to love Safe Credit Union until this manager treated me so poorly. DONT BANK HERE.