A-1 Appliance Service

A1 appliance of rocklin Worst customer service ever. Lady answering phones claimed to be the manager. Interrupted me and pretty much told me off. So glad she showed her true colors before i used them

called this repair place to go check out the oven, they gave a really high estimate on the repair for $ 543.72 and the part only cost $ 173.59, so we just paid the $ 49.00 service charge and ordered the part ourselves and had it installed, well not the problem, it was misdiagnosed. so I called talked to Kim which says she handles all complaints for owner Mac and no one ever gets to speak to him. Also have to add that the technician that came out was very rude and not at all nice about answering any additional questions that were not paid services. Never to call them again, and they were not going to give us a refund for the paid service fee for the misdiagnosis either.

First of all I had to take a half day off because of how inflexible this place is. I simply needed a handle replaced on my range top microwave. He had to completely dismantle the door in order to put the handle on… Cussed in some foreign language while doing it. I could have sworn he was watching a YouTube video as well on how to fix it… Checked back an hour later as he was finishing up and it seemed that the job was finished. Unfortunately now the microwave door opens mid heating and the light turns on and off intermittently. They are unwilling to be flexible around my hours and fix it. They broke it and want me to take another half day off. Nope. Disputed charges with bank and taking my business elsewhere.

My grandparents called A1 for service which was the worst decision ever!!! Shady techinican Russ «Burglar» Evans came over to my grandparents to fix a washing machine which was fixed. My grandmother asked a simple question about her oven which seemed to be running about 15 degrees hotter. This technician than wrote an estimate which my grandmother could not afford and declined the service. She just wanted a recommendation for a thermometer that might be more accurate. He talked with her for no more than 5 minutes and charged her $ 85 for a question!!! My grandmother called this so-​called technician to talk about the invoice and when she voiced her opinion about the bogus charge, the POS hung up!!! Don’t walk, don’t run, SPRINT away from this super crappy and unethical so called business!!!

I just had my leaking washing machine repaired by «Igor.» He is the same tech that came out two days ago to analyze the problem. This tech spoke very broken English and could care less about discussing the cause of the leak or answer questions regarding my washing machine. It’s a turn and burn business that has NO customer service skills at all. After I paid over 200 dollars for the first service call and the second service call repairing the leak with a new hose, I researched the part number to find out the cost on the part. None of that is disclosed to the customer of course. I can’t help but feel that I was ripped off by a turn and burn service seeing the part was only 15 bucks! I will never use them again and recommend that you run, not walk away from calling them. I just keep kicking myself that I didn’t check the reviews here first…

The owner is Marshall «Mac» L. McComas. His wife, Mary F. Pignata, may also be an owner. I, too, was appalled at their repairman’s horrific customer service, and wanted to speak with McComas about it. I thought that, as a small business owner and member of the community, McComas would want to know about his employee’s poor service. I asked Kim in the office to have him call me. When he did not, I sent an email and, eventually, a note to his home address asking for a call. I again spoke with Kim, who tells me Mac refuses to call me. Kim says she is the service manager and handles the employees and complaints, the owner does not talk to customers. She was good at responding to a portion of my original complaint — I actually feel sorry for her, working for people who do not care about their customers — she has to answer to the customer and does not appear to have any support from her boss. There are many, many appliance service companies out there, do not spend your money on one that does not appreciate your business.
Here is the info on the company as listed with the California Secretary of State:
Entity Name: MACFISHER COMPANY, INC.
Entity Number: C2005485
Date Filed: 03/​24/​1997
Status: ACTIVE
Jurisdiction: CALIFORNIA
Entity Address: 2351 SUNSET BLVD SUITE 170, PMB 502
Entity City, State, Zip: ROCKLIN CA 95 765
Agent for Service of Process: MARY FLYNT PIGNATA
Agent Address: 600 THACKERAY CT.
Agent City, State, Zip: ROSEVILLE CA 95 747

After reading the other reviews here on Unilocal I am not sure that mine is going to add much more. I have used A-​1 four times now over the past 3 years. On the last visit to repair my washer, I had Russ (repairman) look at my gas stove top and found out that I needed new ignitor switches to solve an ongoing problem. I chose to put off that repair, since the washer cost was already cutting into my budget. Cut to a few months ago when I decided to have Russ come back to make the stove top repair. He knew the problem, had the part # and returned the next day to fix the igniter switches. When he assessed the issue months earlier I had asked him how much the repair would cost and he quoted me «about $ 250», but when he prepared my bill it came to $ 356! Okay, I like Russ, so I was trying to be kind when I called A-​1 and told them I found the exact same parts that I paid $ 181. for on Amazon with free shipping for $ 19.98 a piece. Times 4 (# of switches to be replaced) and I could have gotten the parts myself for $ 100 and just had Russ install them. On the phone I spoke to Brian, who seemed quite nice at first, although said he didn’t have answers & tried to put the issue on Russ, who I understood was only an employee, while Brian is the boss. He did say he would look into it and get back to me… which he never did. A week later I called back and Brian acted like he didn’t know who I was. Then I reminded him that he was going to look into the situation and talk to Russ, he suddenly said «Oh yeah, Russ needs to get back to you. I will make sure he does.» Well, you can guess what happened. NOTHING! I don’t know where the problem is with this company and I will say that my appliances always get fixed. Just after finding off that I was ripped off so bad by a company I trusted (did I mention I also had to pay tax ($ 15) and a service call fee, even though Russ came with parts, knowing what had to be done since he had already seen the problem) and after giving them several opportunities to remedy the situation before I resorted to a bad Unilocal review, which apparently, doesn’t bother A-​1 a bit, I can honestly say I will never use this company again. AND NEITHER SHOULD YOU!

called A1 to fix my microwave oven door and to look at my stove’s pilot light… there pricing is not legit! the man and woman on the phone said the service charged would be waived if I had the work done… Erik the technician would not waive the 55 $ fee but only made a 35 $ adjustment on the already shady fee! I am so mad at myself for calling them…250 $ to replace a spring? rip off…
dont call them… unethical and bad business ethics…

I used A-​1 Appliance in Rocklin today (4÷16÷13). My refrigerator was leaking. I was told after a very brief inspection (less than 10 min) that I needed a valve replaced. I was told the cost would be around $ 250 comprised of a special $ 40 service call rate, $ 129 labor fee and $ 77 parts fee and $ 6.50 tax fee. The repair man left to pick up the part, returned ½ hour later and installed it in less than 10 minutes. I was very upset at the cost given how little labor was actually involved. Further, I looked on the GE website after he left and saw the part was really only $ 46. I felt I had been gouged and called the office to express my concern. The person I talked to was not concerned with customer service in the slightest and told me in a condescending way that I wasn’t paying by the minute, I was paying for the expertise. What a rip off. I am a widowed mother of 2 and currently unemployed. I am going on Facebook, the PTA website and anybody who will listen and let them know this place is a rip off. I wish I had read the reviews before calling them.

We have used A-​1 for a half-​dozen in-​home appliance repairs over the 20 years we have been in our Rocklin home. During that time they fixed our old washer, old fridge, new fridge’s worn-​out water/​ice dispenser panel, and dishwasher. And they gave us good (no-​cost) advice on our 20-​year-​old stovetop, and (over the phone) directed us to a repair shop for our microwave. Our experience has been absolutely great. They schedule appointments quickly, get parts fast if they don’t have them on-​hand, and are courteous, clean, and careful doing the work. Their charges have been fair and they recommend appliance replacement over repair when they think it will save us money. In the case of the occasional failure of the electric ignitor on our stovetop (when it gets moisture in it during cleaning), A-​1 advised that we save replacement or repair costs by just lighting the burners manually for the day it takes the problem to go away. When I called on our malfunctioning over-​oven Sharp microwave, they said they do not service that manufacturer and recommended a shop we could take it to. I am tight enough with a buck that I ordered parts for the broken plastic icemaker bin and repaired it myself. But for serious appliance repairs, I use A-​1.

I am extremely unhappy about the service I received on 1÷17÷2013. I am a second time customer and I will NOT be using them EVER again!
I spoke to a man on the phone, Brian I think was his name, and I told him the model number and name of my stove (Magic Chef) and the EXACT part I was looking for to be replaced– the thermostat.
He told me that they did not make that part anymore because it was a 30 year old stove and sent someone out ANYWAY forcing me to pay $ 79.99 for the service guy to tell me the same exact thing that was told to me over the phone–
ALL I CAN SAY IS — – YOU ARE RIP OFF AND TAKING ADVANTAGE OF A SINGLE MOTHER OF TWO! YOU KNOW BETTER THAN THAT!

I used A-​1 Appliance Service on 7÷20÷11 and felt I was sorely overcharged for the amount of time/​service actually required to swap out a bum baking element. I’m down with the $ 69.99 charge for the element itself (actually arrived within two days after being told my oven was really old and parts may be a problem), but it was the $ 95.00 repair charge for I guess changing the element that hurt. Keep in mind I was already charged for service-​$ 52.00, which is standard. $ 222.15 total was too high for the amount of time in home. I will never call them again and wish to warn other Davis residents not to.

Stay away from A1-​Appliance Service in Rocklin because they will rip you off! In August, 2010 I called this company to repair my refrigerator. They sent one of their technicians to my home, and without even looking through my refrigerator, he came up with a diagnosis and an estimate of $ 354 for parts and labor on top of the $ 53 service fee. That’s a total of $ 407! Ten days after his initial visit, the tech came back to replace parts in my refrigerator. Twelve days after replacing parts in my refrigerator, I called A1-​Appliance back into my home because my refrigerator was still having the same problem, as though nothing had been fixed. The same tech came back to my house 2 more times after this in an attempt to diagnose and repair my refrigerator, and each time, the refrigerator continued to have the same problem. On the last day that he came to my house, A1-Appliance’s tech admitted that he didn’t know what was wrong it, so he removed the parts he installed and reinstalled my refrigerator’s original parts. At that time, I made it clear to the tech that I would not accept anything less than a full refund. Ten days after my refrigerator’s original parts were reinstalled and after repeated calls to the tech asking for my refund, I received a refund of $ 354, instead of the total $ 407 that I paid. When I called A1-​Appliance to ask for the remaining $ 53, I was told that it was for the «service fee». At that time, I complained to the person who took my call that not only did they not fix my refrigerator but they didn’t even have a proper diagnosis, so what «service fee» was I being charged when they didn’t provide me with any service? The person simply offered to relay my message, but I never received a call back. In addition, I sent an email to A1-​Appliance requesting my $ 53 refund, and I also called their tech’s cellphone but he wouldn’t pick up my call, so I left him a message asking for my $ 53 refund. None of my attempts to contact A1-​Appliance to refund the rest of my money was answered. I received no phone call, no email, and no letter regarding my $ 53 refund, so I filed a complaint against the company with BBB who gave them until November 11 to respond. After a month of trying to fix my refrigerator, A1-​Appliance left it with the same problem it had before, and now I’m out $ 53. Obviously, a mere $ 53 means a lot more to them than their customers.
I called another company to fix my refrigerator. The tech looked at my refrigerator thoroughly inside and out, determined what the problem was, came back with the parts the next day, and my refrigerator is working like it’s brand new. For this, I paid $ 305 including the service fee. That’s $ 102 less than what A1-​Appliance was charging me. So, if you do not want to get ripped off, don’t call A1-​Appliance for any of your appliance repairs.