Napleton Cadillac Rockford

I bought a Subaru from this dealership and have never had such a bad experience in my life. Not only was the vehicle a bad vehicle that little things kept falling apart, but with only 20,000 miles on it there was a screaming noise that came out of the dash area everytime it was windy out while driving. It first happened when I took the vehicle on vacation to FL. which ended up ruining my vacation because I kept pulling over afraid to drive. This noise caused me to drive off the road many times because of it’s sudden scream. It was very unsafe. Everything that was wrong with the vehicle either the service department had no clue how to fix it or they refused to fix it because they couldn’t mimic what was wrong. I spent months and months contacting everyone I could through customer service and Subaru about these issues but they refused to give me the name of a higher up or solve any of the issues. I played video tapes showing the problem of the car to 4 servicemen and Ron, head of Napletons service departments. They all agreed there was a problem but did not know how to fix it and unless they could get it to mimic it, there was nothing they could do. (Even though they saw and heard the noise in all the videos I took of it.) One of the service men, which they claimed was one of their best mechanics said it was the blower fan catching in the wind which would have made sense since I had just had the whole blower replaced (because that stopped working too.) Ron refused to even consider that option so they never looked at that. I have 7 calls I saved on my answering machine from Ron who is head of the service departments saying there was nothing they could do each time I bought it in. I would drive it on a windy day, hear the noise, call Ron and say I can bring it in right now and they will hear it but each time Ron told me they were too busy and to bring it back another time. When I first bought the vehicle in because of the screaming noise the service man was very rude to me and be-​littled me in front of other customers.
One time they charged me $ 98. to replace a fuse because my aux plug in was not working even though it was under full warranty and that was the first time I had used the aux. They claimed someone stuck foil in the back plug blowing the fuse which I found funny because no one had ridden in the back of the vehicle yet. I bought it in a few times because I was smelling a burning under the engine and they told me each time there was nothing wrong with it. A couple months later there was a recall on the burning smell which their service department claimed never existed.
I ended up buying an extended warranty because the vehicle was so bad and I was afraid to drive it but it didn’t matter because they still would not fix it.
This was an ongoing thing for 3 years. It was on Easter that I had my family in the vehicle driving to my sisters that I decided I couldn’t deal with this any longer. The vehicle screamed the whole way there because it was windy and none of us could even have a conversation. My nephew who was in the car and used to be a mechanic said, «That’s your blower fan» and I told him another mechanic said that but the head of the Service department refused to even consider that option. They could not believe this vehicle constantly made this screaming noise. I video taped it again, my family said next time they are driving their car, I called Ron again (he did not call back,) I emailed customer service who said they would call Ron for me and get back to me, they never did, and I decided to buy another vehicle because I could not stand the fact that Napletons service department was so bad and how rude they were and I could not trust them to fix this vehicle.
I went back to their Finacial Adviser who was very nice to me when I bought the extended warranty (I believe his name was Charles). This time he was not so nice once he found out I was turning in my extended warranty for a refund (which he had bragged about when I was buying it.) He told me he could not fill out the paper work without the title and the book from the extended warranty even though I had all the paperwork from the new dealership showing I had traded the vehicle in. I had to go all the way back and get a copy of the title and the book and when I brought it back Charles did not have time for me. I signed a piece of paper another guy gave me and that was it.
These are just a few stories of the nightmares I’ve had with this dealership and their service department. I could go on and on. Even though this is one review I will say that when other people found out I had bought a vehicle from Napleton they told me they have heard nothing but bad about their service department. One even had a friend that used to work for them who took a lower paying job because he could not stand how they treated their customers. I would think twice before considering buying any vehicle from this dealership.