Service was good while I was in the store. We sized my ring and I purchased. Come wedding day, the ring was a size an a half too big. It was a tungsten carbide ring which now I know cannot be cut and sized. I called and asked if there was anyway possible to get this sized. The sales person that sold me the ring stated yes. I brought it in and received my ring back shortly after. Come to find out it was completely a different ring. Problem is I wanted my ring that I was married with. I called back to try to get my ring back and hear my options. They agreed to give my old ring back. I followed up about a week later, they stated they were working on it. Never heard back from them again. This has been about 10 months now.
Nicole B.
Classificação do local: 1 Rockford, IL
I felt like I was not wanted in their store. No eye contact or customer service. I have been treated better in pawn shops.
Neil K.
Classificação do local: 5 San Francisco, CA
Great to do business with. Very kind and helpful. Will do business with again. Highly recommended!
James R.
Classificação do local: 4 Rockford, IL
Just before Christmas, my mother wanted a special necklace. She told me it was only available at Clodius & Co. Unfortunately, due to my own ineptness, I accidently deleted the e-mail she referenced with the picture of the necklace and the name of it. I didn’t realize that until AFTER I had entered the store. The staff there, even though it was a busy holiday shopping day took the time to help me, even after I spent 30 minutes searching to find the e-mail, multiple phone calls, and trying to resurrect an old electronic device I thought MIGHT have a copy of the message saved to it. Thanks to their patience I was able to get the necklace she wanted. I’d go back just because of the way they treated me.
Jennifer B.
Classificação do local: 5 Rockford, IL
I became aware of Clodius & Co. in autumn of 2012 as they had a contest in the community — a kind of scavenger hunt for rocks that you could turn in for prizes. Once I became aware of them, I visited their store on several occasions to visit for a very nice open house, to shop for loved ones, and to get myself a little something shiny.(To be honest, I wasn’t particularly interested in jewelry for myself until I saw their wide selection of beads for bracelets…) I actually received a duplicate item for my birthday, and because I still had my receipt, an exchange was very simple. The staff members remembered me from my previous visit and asked how I was enjoying the items I’d purchased for myself. Always very friendly and attentive, and they put a lot of effort into the scavenger hunt as well(which made my family more aware of some of the pretty parks in the area, by the way!). Will be returning to shop!